ScriptPro

• Assist in developing backend services using C# and .NET (Core / .NET 6+) • Support building and maintaining REST APIs that interact with SQL Server databases • Help analyze legacy applications and assist in re-implementing functionality in modern C# • Utilize development tools such as source control systems, build pipelines, and debuggers • Participate in Agile team activities including sprint planning, stand-ups, and code reviews • Collaborate with team members to troubleshoot issues and propose solutions • Contribute to testing, debugging, and improving system performance • Learn and apply best practices in software design, architecture, and secure coding • Perform other duties as assigned

• Assist in developing web-based user interfaces using TypeScript and React • Support efforts to modernize legacy applications by helping re-implement functionality in React • Utilize software engineering tools such as source control systems, build tools, and debuggers • Participate in team activities including Agile ceremonies, sprint planning, and code reviews • Collaborate with team members to troubleshoot issues and propose solutions • Contribute to testing, debugging, and improving application performance • Learn and apply best practices in software development, design patterns, and coding standards • Perform other duties as assigned

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Conduct technical analysis and review of system performance • Research required information using available resources including Internal Knowledge Base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests • Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow • Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned • Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously. • Work a queue of tickets based on priority and impact to the customer • Recommend workflow changes based on pharmacy needs and recommended best practices • Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications • Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users • Build customer relationships through providing superior customer service • Document all job functions using Siebel with a high level of data quality • Effective queue management • Act as a subject matter expert in most ScriptPro products and components • Act as the primary escalation point for team issues and facilitate resolution through coordination with other ScriptPro teams • Mentor analysts by providing feedback and guidance based on escalated cases • Address patient safety or regulatory issues as they arise • Ability to effectively work on higher priority projects • Participate in afterhours on call rotation • All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area • Perform other duties as assigned