ScriptPro

• Identify, prospect, and cultivate new business opportunities through a combination of in-person outreach, networking, trade shows, and virtual engagement within an assigned U.S. territory • Learn each pharmacy’s business model, challenges, and potential solution options • Develop and present comprehensive proposals to prospective and existing customers • Apply financial modeling to build business cases and clearly demonstrate return on investment • Maintain accurate and up-to-date records of all customer account related activities • Contribute to the development and execution of market-focused sales strategies by providing field insights, competitive intelligence, and customer feedback • Consistently achieve or exceed quarterly and annual sales quotas by driving new business and expanding existing accounts • Ability to travel up to 35% within the United States as needed • Perform other duties as assigned

• Manage and track infrastructure, security, and product certification projects, ensuring full lifecycle execution across Risk Management Framework (RMF), Federal Risk and Authorization Management Program (FedRAMP), Payment Card Industry (PCI), Health Information Trust Alliance (HITRUST), International Organization for Standardization (ISO), and National Institute of Standards and Technology (NIST) frameworks • Develop, maintain, and deliver project documentation for Customer Service, DevOps, Information Assurance, and Executive leadership teams • Prepare and present monthly reports covering system compliance, security KPIs, audit readiness, and project status • Serve as a liaison between internal teams and customers, ensuring clear communication and alignment throughout complex security and compliance initiatives • Coordinate project schedules, facilitate cross-departmental tasks, and ensure all project phases are properly documented and completed • Support security programs aligned to Risk Management Framework (RMF) Step 1-6, Security Technical Implementation Guide (STIG) compliance, Assured Compliance Assessment Solution (ACAS)/Security Content Automation Protocol (SCAP) scanning, and NIST 800-53/171 control implementation • Contribute to FedRAMP Moderate/High authorization packages, System Security Plan (SSP) development, Plan of Action and Milestones (POA&M) management, and continuous monitoring activities • Assist with multi-framework compliance efforts including PCI DSS v4.0, HITRUST CSF, ISO 27001, Open Worldwide Application Security Project (OWASP) Top 10, and International Electrotechnical Commission (IEC) 62443 • Represent Information Assurance in internal and external meetings, proactively resolving conflicts and guiding teams through ambiguity • Perform other duties as assigned

Title: Technical Analyst, Pharmacy Support-Remote [Su-We 8p-6:30a CST] Location: Remote, Remote, US Job Summary: The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote position, with preference given to candidates located in the Kansas City Metro area. Some travel by air or auto may be required. Reporting Relationship: Supervisor, Technical Support Shift: Sunday through Wednesday 8:00pm - 6:30 am CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role: - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Conduct technical analysis and review of system performance - Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow - Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests - Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned - Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously - Work a queue of tickets based on priority and impact to the customer - Recommend workflow changes based on pharmacy needs and recommended best practices - Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality - Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users - Build customer relationships through providing superior customer service - Document all job functions using Siebel with a high level of data quality - Proactively monitor systems for performance and connectivity to minimize or eliminate downtime - Coordinate support for onsite field technicians and shipment of parts to sites - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area - Perform other duties as assigned by a supervisor or manager Required Qualifications: - An associate degree in computer science or a related field is preferred - 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting - Advanced knowledge of desktop and peripheral hardware troubleshooting - Experience supporting proprietary software applications - Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. - Working knowledge of connectivity and networking concepts - Intermediate knowledge of SQL databases and query syntax - Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems) - Experience with SLA-driven resolution environments - Efficient typing skills are a must; candidate must be able to type 50 WPM - Positive attitude, drive, and tenacity - Ability to thrive in a position supporting a constantly evolving and growing industry - Excellent written and verbal communication skills - Ability to multitask with varying priorities, while still maintaining a high attention to detail - Exemplary attendance, reliability and punctuality - Outstanding customer service skills - Strong problem-solving and analytical skills Preferred Skills: - Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice - Experience working with inventory suppliers to place orders - IT Certification (A+, MCITP Windows OS, Network +, etc.) - Pharmacy operations knowledge Remote Work Requirements: - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on) Compensation and Benefits: The compensation range for this role has been established at $24.00 - $27.00 hourly. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being. - Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs - Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Title: Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST] Location: Remote, Remote, US Job Description: Full time As a technical support professional in ScriptPro’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues related to software, hardware, and POS systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call. Job Summary: The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote position, with preference given to candidates located in the Kansas City Metro area. Some travel by air or auto may be required. Reporting Relationship: Supervisor, Technical Support Shift: Saturday through Tuesday 10:00 am - 8:30 pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role: - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Conduct technical analysis and review of system performance - Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow - Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests - Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned - Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously - Work a queue of tickets based on priority and impact to the customer - Recommend workflow changes based on pharmacy needs and recommended best practices - Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality - Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users - Build customer relationships through providing superior customer service - Document all job functions using Siebel with a high level of data quality - Proactively monitor systems for performance and connectivity to minimize or eliminate downtime - Coordinate support for onsite field technicians and shipment of parts to sites - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area - Perform other duties as assigned by a supervisor or manager Required Qualifications: - An associate degree in computer science or a related field is preferred - 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting - Advanced knowledge of desktop and peripheral hardware troubleshooting - Experience supporting proprietary software applications - Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. - Working knowledge of connectivity and networking concepts - Intermediate knowledge of SQL databases and query syntax - Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems) - Experience with SLA-driven resolution environments - Efficient typing skills are a must; candidate must be able to type 50 WPM - Positive attitude, drive, and tenacity - Ability to thrive in a position supporting a constantly evolving and growing industry - Excellent written and verbal communication skills - Ability to multitask with varying priorities, while still maintaining a high attention to detail - Exemplary attendance, reliability and punctuality - Outstanding customer service skills - Strong problem-solving and analytical skills Preferred Skills: - Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice - Experience working with inventory suppliers to place orders - IT Certification (A+, MCITP Windows OS, Network +, etc.) - Pharmacy operations knowledge Remote Work Requirements: - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on) Compensation and Benefits: The compensation range for this role has been established at $24.00 - $27.00 hourly. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being. - Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs - Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Title: Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST] Location: Remote, Remote, US Job Description: Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.   As a technical support professional in ScriptPro’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues related to software, hardware, and POS systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call. Job Summary: The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote position, with preference given to candidates located in the Kansas City Metro area. Some travel by air or auto may be required.  Reporting Relationship: Supervisor, Technical Support   Shift: Monday through Friday 6:00am - 2:30 pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.    Scope of the Role: - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Conduct technical analysis and review of system performance - Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow - Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests - Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned - Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously - Work a queue of tickets based on priority and impact to the customer - Recommend workflow changes based on pharmacy needs and recommended best practices - Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality - Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users - Build customer relationships through providing superior customer service - Document all job functions using Siebel with a high level of data quality - Proactively monitor systems for performance and connectivity to minimize or eliminate downtime - Coordinate support for onsite field technicians and shipment of parts to sites - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area - Perform other duties as assigned by a supervisor or manager    Required Qualifications: - An associate degree in computer science or a related field is preferred - 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting - Advanced knowledge of desktop and peripheral hardware troubleshooting - Experience supporting proprietary software applications - Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. - Working knowledge of connectivity and networking concepts - Intermediate knowledge of SQL databases and query syntax  - Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems) - Experience with SLA-driven resolution environments - Efficient typing skills are a must; candidate must be able to type 50 WPM - Positive attitude, drive, and tenacity - Ability to thrive in a position supporting a constantly evolving and growing industry  - Excellent written and verbal communication skills - Ability to multitask with varying priorities, while still maintaining a high attention to detail - Exemplary attendance, reliability and punctuality  - Outstanding customer service skills - Strong problem-solving and analytical skills    Preferred Skills: - Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice - Experience working with inventory suppliers to place orders - IT Certification (A+, MCITP Windows OS, Network +, etc.)   - Pharmacy operations knowledge   Remote Work Requirements: - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on)  Compensation and Benefits:  The compensation range for this role has been established at $24.00 - $27.00 hourly. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.  - Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs  - Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions:  It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. Working Conditions: Requires routine use of standard equipment and extended computer use. Candidates must be able to sit, use hands and fingers, and occasionally lift, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.  ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status. The company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships. All applicants must have legal authorization to work in the United States. Please visit www.scriptpro.com to learn more about ScriptPro.

Title: Technical Support Analyst - Bilingual/French (Tu-Sa 5:00a-1:30p) Location: Remote, Remote, US Job Description: Who is ScriptPro? Salary:$24.00 Hourly Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. As a technical support professional in ScriptPro’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues related to software and hardware systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call. Job Summary: The bilingual Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed. This is a remote work from home position regardless of location. There will be required 3 week onsite training at our headquarters in Mission, KS. Reporting Relationship: Supervisor, Technical Support Shift: Tuesday through Saturday 5:00am - 1:30pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role: - Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals - Maintain, upgrade, or replace software systems and provide hardware support - Support and maintain user account information including rights, security, and systems groups - Maintain progressive knowledge of ScriptPro systems - Perform other duties as assigned Required Qualifications: - Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience - Proficient in written and verbal French communication - Basic Windows OS Knowledge (XP/7/10/11) - Requires working knowledge of desktop and peripheral troubleshooting - Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times - Problem solving and analytical skills - Positive attitude, drive and tenacity - Excellent customer service skills - Excellent written and verbal communication skills - Ability to multitask with varying priorities and attention to detail - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area Preferred Skills: - Knowledge of ScriptPro systems - Experience in pharmacy Remote Work Requirements: - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on) Compensation and Benefits: The compensation range for this role has been established at $24.00 hourly or $50K annually. We also offer $2.50/hour in leu of benefits for Canadian employees. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal well-being. - Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program Employment Conditions: It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.

• Analyzing, troubleshooting, maintaining, and repairing ScriptPro systems, hardware, and computer peripherals • Maintaining, upgrading, or replacing software systems and providing hardware support • Supporting and maintaining user account information including rights, security, and systems groups • Maintaining progressive knowledge of ScriptPro systems • Performing other duties as assigned

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Conduct technical analysis and review of system performance • Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow • Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests • Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned • Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously • Work a queue of tickets based on priority and impact to the customer • Recommend workflow changes based on pharmacy needs and recommended best practices • Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality • Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users • Build customer relationships through providing superior customer service • Document all job functions using Siebel with a high level of data quality • Proactively monitor systems for performance and connectivity to minimize or eliminate downtime • Coordinate support for onsite field technicians and shipment of parts to sites

• Assist in developing backend services using C# and .NET (Core / .NET 6+) • Support building and maintaining REST APIs that interact with SQL Server databases • Help analyze legacy applications and assist in re-implementing functionality in modern C# • Utilize development tools such as source control systems, build pipelines, and debuggers • Participate in Agile team activities including sprint planning, stand-ups, and code reviews • Collaborate with team members to troubleshoot issues and propose solutions • Contribute to testing, debugging, and improving system performance • Learn and apply best practices in software design, architecture, and secure coding • Perform other duties as assigned

• Assist in developing web-based user interfaces using TypeScript and React • Support efforts to modernize legacy applications by helping re-implement functionality in React • Utilize software engineering tools such as source control systems, build tools, and debuggers • Participate in team activities including Agile ceremonies, sprint planning, and code reviews • Collaborate with team members to troubleshoot issues and propose solutions • Contribute to testing, debugging, and improving application performance • Learn and apply best practices in software development, design patterns, and coding standards • Perform other duties as assigned