Kantata

• Build and scale high-quality pipelines through advanced sourcing, research, outbound strategy, events, and referral programs • Own candidate relationships from first touch through close, ensuring a thoughtful, human experience • Partner closely with hiring managers in Bengaluru and globally to design effective recruiting strategies and deliver consistent hiring success • Bring creativity and momentum to our recruiting approach, experimenting with new tools, channels, and messaging tailored to the India market • Measure and optimize recruiting performance using data, insights, and continuous improvement practices • Strengthen our employer brand by collaborating with leaders to elevate Kantata’s presence in the India talent ecosystem • Collaborate across the talent team to refine processes, improve operations, and scale best practices across regions

• Enhancing and improving the client lifecycle • Driving key Success Pillars of Adoption and Relationships • Managing client relationships through the entire client journey • Providing customers with superior level of service through multiple support channels • Understanding the client’s business needs and aligning to the Kantata solution • Conducting onboarding and introductory training sessions

• Build and execute a unified digital CS strategy that scales across all segments and products, driving efficiency, retention, and product adoption through digital channels. • Design and operationalize tech-touch and hybrid engagement models, including digital success planning and lifecycle-based journey orchestration. • Embed automation and AI into the customer journey, from onboarding flows and stakeholder alerts to in-app engagement and intelligent nudges. • Own the digital engagement tech stack, including Gainsight, PX, AI copilots/agents, knowledge systems, community platforms, and LMS tools. • Drive community-led success by integrating digital CS with customer community and education functions, supporting peer learning, events, and enablement at scale. • Collaborate with Support on agentic strategies, chatbot design, and proactive deflection methods to reduce case volume and improve self-service rates. • Define and manage a KPI framework that demonstrates the impact of digital success programs on retention, NRR, product usage, and cost-to-serve. • Drive change management efforts, navigating organizational shifts and executing strategic transformation initiatives across the Customer Success organization. • Actively engage with the Executive Leadership team to align and advance company-wide Digital Customer Success priorities, including product innovation and prioritization.

• You will be charged with growing our footprint in new accounts, focused on identifying, qualifying, and closing new opportunities. • The Enterprise Account Executive will be responsible for managing the sales cycles including developing and optimizing a sales pipeline, maintaining pursuit strategies focused on key decision-makers, negotiating key deal terms, and closing agreements.

• Troubleshooting/investigation of customer-reported issues and questions • Communication and analysis of relevant concepts, configuration setups, and product information • Positioning and accommodation of relevant Kantata SX capabilities and services • Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues • Enablement and engagement with colleague teams – Education, Customer Success, Service Delivery, Sales • Time-specific shift attendance and resource schedule compliance for coverage purposes • Voice and video meetings with customers and colleagues

• Support the pre-sales process helping our organization achieve its revenue goals • Articulate the tremendous value of our product offering to prospective customers • Shape deal strategy in partnership with Account Executives • Conduct consultative discovery that uncovers organizational structure and decision dynamics • Apply strong industry and customer understanding to anticipate objections and guide solution design • Deliver high-impact, consultative demonstrations that connect customer objectives to differentiated value • Lead discovery independently and shape deal strategy

• Lead Kantata’s global ISV and technology partner ecosystem • Architect and execute the partner strategy including cultivating net-new partnerships • Own and expand Kantata’s partnership with ServiceNow & SalesForce • Drive joint go-to-market initiatives, co-sell motions • Identify and cultivate complementary ISV partnerships • Negotiate and formalize alliances that accelerate growth • Build joint sales strategies focusing on priority markets • Develop frameworks for onboarding and enablement of partners • Partner with Sales, Marketing, Product, and Operations • Serve as Kantata’s ambassador at events and conferences

• Develop and execute multi-channel digital advertising strategies (Google Ads, LinkedIn, Bing, etc.) to drive brand awareness and high-quality lead generation. • Partner closely with Product Marketing to translate product positioning, new feature launches, and persona-based messaging into high-performing ad campaigns. • Manage global advertising budgets, ensuring spend is allocated efficiently to hit monthly and quarterly Pipeline and CAC (Customer Acquisition Cost) targets. • Constantly test ad copy, creative, and landing pages to improve CTR and conversion rates. • Monitor campaign performance daily. Build and maintain dashboards that communicate the impact of digital spend on ARR and sales velocity. • Leverage intent data and CRM insights to build sophisticated retargeting and Account-Based Marketing (ABM) segments. • Partner with the Content and Creative teams to ensure ad messaging aligns with brand voice and product updates. • Maintain a deep understanding of the evolving privacy landscape (cookies, tracking) and the latest features in the PSA / SaaS marketing space.

• Creates satisfied and referenceable customers. • Strictly applies and adheres to project governance procedures. • Ensures all deliverables are completed on time, within budget, within defined scope, at expected level of quality and in accordance with contractual commitments. • Ensures teams are adhering to methodology and maintains program and project level project schedules leveraging project management best practices. • Manages change control process to keep project on track and manages established change control process to maintain commercial and timeline alignment. • Establishes and promotes collaborative and supportive project team culture, providing positive feedback and encouragement, inspiring excellent performance and value to clients. • Completes weekly client status reports and bi-weekly pulse reports, and leads client steerco meetings in coordination with client project manager. • Communicates relevant information with clarity and brevity. • Applies superior ability to assess project risks and initiates appropriate risk response strategies and action plans, significantly reducing the volume and severity of project issues. • Addresses project issues promptly and efficiently to ensure they are resolved with minimal impact to the project, leveraging appropriate Kantata and client resources. • Ensures clients are planning and preparing for post-implementation self-sufficiency, including solution administration, superuser support and change management. • Recognizes potential billing issues and proactively resolves ahead of billing dates to avoid invoicing disputes and/or payment delays. • Maintains task level EAC to ensure accurate revenue reporting and forecasting. • Manages projects with financials in mind to ensure revenue can be recognized on a timely basis. • Proactively alerts resource managers to changes in allocations and resource release dates. • Expert in project management best practices and drives methodology and process improvements.

• Focus primarily on the German market. • Grow market share across the German-speaking countries in EMEA in the Professional Services Automation (PSA) and Project Management (PM) categories. • Work closely with Business Development Representatives (BDRs), identifying, qualifying, and closing new opportunities. • Become a critical member of a team that is changing the way work is delivered and measured.