• Deliver outstanding technical support via emails and phone calls • Troubleshoot complex technical issues • Provide technical support with networking, cloud products • Escalate incidents clearly, including impact, timeline, and reproduction steps • Ensure smooth troubleshooting for customer events, while working closely with internal teams

Role Description We are hiring a Senior Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Using troubleshooting and communication skills, you will focus on solving issues. You will properly analyze, document, and resolve issues, creating an outstanding customer experience and enhancing the team's knowledge. You will report to a Technical Support Manager and use good judgment, critical thinking, and independent decision-making when managing case load. To be successful in this role, you will: - Act with a sense of urgency to resolve customers’ problems. - Reflect a friendly and professional disposition during phone calls, chats, and in writing. - Provide follow-up to communications ensuring that your suggestions are understood and applied appropriately by the customer. Qualifications - Bachelor’s degree or equivalent work experience in Mechanical Engineering, Industrial Engineering, Systems Engineering, or related technical field. - 4+ years of industry experience. - Strong communicator and able to build relationships at all levels, taking initiative. - Consistent time management and follow through. - Demonstrated motivation to learn new skills and technologies. - Strong troubleshooting and analytical skills. - Must be flexible, decisive, self-motivated, and proactive. - Comfortable with ambiguity and working through change while driving results. - Open to training and learning new content to better assist customers. - Excellent team player, enjoying supporting and interacting with other members of a global team with shared responsibilities. Requirements - Experience with 3D modeling, visualization, or layout design tools. - Experience working in a customer-facing or consulting role. - Strong presentation skills, including the ability to demonstrate simulation outcomes and business value. - Language skills: English, additional languages. - Experience with Data Management Solutions and Factory Design Utilities. Benefits - From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. - Salary transparency: Starting base salary between $60,100 and $107,690, based on experience and geographic location. - Compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Role Description We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate will possess a strong technical background in AI technologies, exceptional problem-solving abilities, and a passion for providing top-tier technical support. This role involves troubleshooting, diagnosing, and resolving complex issues related to AI products and services, as well as collaborating with cross-functional teams to enhance product performance and customer satisfaction. This position is US Remote telework and US Citizenship is required. - Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner. - Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration. - Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality. - Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients. - Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs. - Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies. - Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations. - Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction. Qualifications - Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment. - Proficiency in programming languages such as Python, R, Java, or similar. - Knowledge of data preprocessing, data visualization, and data manipulation techniques. - Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes). - Excellent analytical and problem-solving skills with a proactive approach to identifying solutions. - Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. - Ability to work independently and as part of a collaborative team in a fast-paced environment. Requirements - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. A Master’s degree is a plus. - Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains. - Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc. - US Citizenship is required. Preferred Education, Experience and KSAs - Certifications in AI/ML or related technologies are desirable. - Hands-on experience with deploying AI models in a production environment. - Knowledge of API integration and microservices architecture. - Experience with version control tools (e.g., Git). - Familiarity with database technologies (SQL and NoSQL). - Prior experience in a customer-facing technical support role. Compensation Details S85k - 107K. The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits - Health, dental, and vision insurance - Paid time off and holidays - Retirement benefits (including 401(k) matching) - Educational reimbursement - Parental leave - Employee stock purchase plan - Tax-saving options - Disability and life insurance - Pet insurance Original Posting 06/12/2026 - Until Filled. Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Role Description Hi, I’m Annie, Director of Support here at Jane. I’ve been at Jane for 11 years, and I lead our Support team. Our team exists to help the helpers - the practitioners and clinic owners running their practices every day. When they’re stuck, stressed, or unsure, we step in to remove obstacles so they can get back to caring for their patients. This work connects directly to Jane’s mission. The better we support our customers, the more time and energy they have to focus on the people who rely on them. This role is a special one. As a Team Captain, you’ll lead a team of around eight customer support reps and play a direct role in shaping their growth, confidence, and day-to-day experience at Jane. You’ll be close to the work - coaching in real time, navigating complex customer conversations, and using insights from quality reviews and metrics to help your team continuously improve. Jane is in an exciting chapter of growth — including expanding further into the US market — and we're looking for a leader who's energized by what that brings. You'll play a meaningful role in shaping team culture, championing our customers, and helping the people around you do their best work. If you're passionate about developing others, solving real problems, and building an environment where both teammates and customers feel genuinely supported and celebrated, this is the kind of role where you'll thrive. Qualifications - 5 years of leadership experience in a high-touch customer service environment. - A strong coach and mentor, skilled in motivating, developing, and retaining exceptional people. - Ownership of responsibilities, taking initiative and following through to drive outcomes. - Customer-obsessed mindset, passionate about delivering a best-in-class experience. - Ability to use data and insights to understand patterns and inform decisions. - Confident communicator fostering open, honest conversations. - Curious and collaborative, always looking for ways to improve experiences. - Strong problem-solving skills and sound judgment. - Adaptability and resilience in uncertain or fast-paced environments. - Experience leading remote or distributed teams. Requirements - Lead a team of ~8 customer support reps using Jane's 4C coaching model. - Coach for demos and account setups. - Identify knowledge gaps and trends to build targeted coaching plans. - Use support metrics (CSAT, First Call Resolution, and Quality) for coaching and performance tracking. - Build an inclusive and trusting team culture through regular 1:1s and team meetings. - Handle customer escalations with empathy and urgency. - Spot trends in escalations and partner cross-functionally to improve workflows. - Stay up to date on Jane's features, workflows, and best practices. - Bring genuine curiosity and a growth mindset to technology. Benefits - Minimum annual salary of $75,000 and maximum annual salary of $105,000. - Comprehensive benefits package. - Clear compensation process to build trust.