Role Description
The Vendor Coordinator serves as a key liaison between vendors, clients, and internal teams, ensuring seamless collaboration and communication. Working closely with the Vendor Manager, this role supports negotiation processes and maintains effective vendor-client relationships. The Vendor Coordinator’s ability to manage multiple stakeholders, both internally and externally, offers valuable insights into various departmental functions. By ensuring that deliverables align with client service agreements and maintaining high service levels, the Vendor Coordinator plays a pivotal role in achieving project goals and driving client satisfaction.
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Adaptability in a Dynamic Environment: Thrives in an evolving landscape, demonstrating agility and flexibility in response to changing demands.
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Relationship Building: Cultivates and sustains strong working relationships with both external vendors and internal teams to foster effective collaboration.
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Multitasking and Project Management: Simultaneously manages multiple client relationships, projects, and programs, ensuring timely and successful execution.
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Status Tracking and Reporting: Monitors, analyzes, and presents updates on client/vendor statuses, issues, and processes, working cross-functionally to align stakeholders and resolve challenges.
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Program Support: Partners with internal and external customers to successfully deliver programs, ensuring mutual client and vendor satisfaction.
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Outcome Reporting: Tracks, reports, and communicates measurable outcomes for active programs, ensuring all stakeholders are informed of progress and results.
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Risk Identification and Mitigation: Proactively identifies and addresses risks or issues related to clients and operations, ensuring smooth program execution.
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Project Implementation: Follows established project plans for the implementation and integration of clients opting into new programs, ensuring seamless onboarding.
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Accountability Management: Holds both internal and external team members accountable for their roles in program implementation and client onboarding.
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Professional Communication: Ensures consistent and professional communication with internal teams, vendors, and clients regarding program updates.
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Deadline and Progress Management: Oversees deadlines and progress across all teams involved in program delivery, ensuring timelines are met.
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Client Service Support: Collaborates with Client Services to ensure the successful onboarding and integration of clients participating in new programs.
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Inquiry Response: Manages inbound inquiries from clients, TPAs, brokers, and internal teams regarding plans, members, and claims related to active programs, providing timely and accurate responses.
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Policy Adherence: Ensures compliance with company and program-specific policies and procedures, safeguarding operational integrity.
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Client Meeting Participation: Actively participates in key client meetings related to existing and integrated programs or vendor relationships.
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Database Maintenance: Manages and maintains a comprehensive client database for program-utilizing clients.
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Queue Monitoring: Proactively monitors internal queues, ensuring timely responses aligned with set specifications and goals.
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Policy Knowledge: Maintains a working knowledge of company and departmental policies, ensuring consistent application.
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Issue Resolution: Provides prompt follow-up and resolution on all issues or inquiries, escalating significant concerns to the Vendor Manager as needed.
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Problem-solving: Leverages strong problem-solving skills to address daily operational challenges and client/vendor inquiries.
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Primary Point of Contact: Acts as the main day-to-day contact for managing vendor and client relationships.
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Other Key Responsibilities: Abide by all obligations under HIPAA related to Protected Health Information (PHI).
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If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
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Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
Qualifications
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Proven leadership and interpersonal skills.
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Ability to absorb and retain information quickly.
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Highly self-motivated and directed.
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Strong attention to detail.
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Excellent analytical, critical thinking, and decision-making abilities.
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Experience working in a team-oriented, collaborative environment.
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Exceptional written and oral communication skills.
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Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
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Strong documentation skills.
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Ability to understand current/changing business processes.
Requirements
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Demonstrated knowledge of standard software applications, including MS Office and Windows.
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Bachelor’s degree (Business) or higher.
Preferred Education and Experience
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Account Management experience a plus.
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PBM experience a plus.
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Manufacturer Assistance Program experience a plus.
Benefits
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Medical, dental, Vision Insurance.
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Disability and Life Insurance.
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Employee Assistance Program.
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Remote Work Options.
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Generous Paid-Time Off.
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Annual Reviews and Developmental Plans.
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Retirement Plan with Company Match, immediately 100% Vested.
Position Type and Expected Hours of Work
Full-time, salary/exempt position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 5:00 PM CT. We cover clients from the West to East Coast, work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays pursuant to industry demands.
Travel
This position requires minimal (5%) travel from the Natchitoches area.
Supervisory Responsibility
There are no supervisory responsibilities for this role.
