Role Description The Vendor Coordinator serves as a key liaison between vendors, clients, and internal teams, ensuring seamless collaboration and communication. Working closely with the Vendor Manager, this role supports negotiation processes and maintains effective vendor-client relationships. The Vendor Coordinator’s ability to manage multiple stakeholders, both internally and externally, offers valuable insights into various departmental functions. By ensuring that deliverables align with client service agreements and maintaining high service levels, the Vendor Coordinator plays a pivotal role in achieving project goals and driving client satisfaction. - Adaptability in a Dynamic Environment: Thrives in an evolving landscape, demonstrating agility and flexibility in response to changing demands. - Relationship Building: Cultivates and sustains strong working relationships with both external vendors and internal teams to foster effective collaboration. - Multitasking and Project Management: Simultaneously manages multiple client relationships, projects, and programs, ensuring timely and successful execution. - Status Tracking and Reporting: Monitors, analyzes, and presents updates on client/vendor statuses, issues, and processes, working cross-functionally to align stakeholders and resolve challenges. - Program Support: Partners with internal and external customers to successfully deliver programs, ensuring mutual client and vendor satisfaction. - Outcome Reporting: Tracks, reports, and communicates measurable outcomes for active programs, ensuring all stakeholders are informed of progress and results. - Risk Identification and Mitigation: Proactively identifies and addresses risks or issues related to clients and operations, ensuring smooth program execution. - Project Implementation: Follows established project plans for the implementation and integration of clients opting into new programs, ensuring seamless onboarding. - Accountability Management: Holds both internal and external team members accountable for their roles in program implementation and client onboarding. - Professional Communication: Ensures consistent and professional communication with internal teams, vendors, and clients regarding program updates. - Deadline and Progress Management: Oversees deadlines and progress across all teams involved in program delivery, ensuring timelines are met. - Client Service Support: Collaborates with Client Services to ensure the successful onboarding and integration of clients participating in new programs. - Inquiry Response: Manages inbound inquiries from clients, TPAs, brokers, and internal teams regarding plans, members, and claims related to active programs, providing timely and accurate responses. - Policy Adherence: Ensures compliance with company and program-specific policies and procedures, safeguarding operational integrity. - Client Meeting Participation: Actively participates in key client meetings related to existing and integrated programs or vendor relationships. - Database Maintenance: Manages and maintains a comprehensive client database for program-utilizing clients. - Queue Monitoring: Proactively monitors internal queues, ensuring timely responses aligned with set specifications and goals. - Policy Knowledge: Maintains a working knowledge of company and departmental policies, ensuring consistent application. - Issue Resolution: Provides prompt follow-up and resolution on all issues or inquiries, escalating significant concerns to the Vendor Manager as needed. - Problem-solving: Leverages strong problem-solving skills to address daily operational challenges and client/vendor inquiries. - Primary Point of Contact: Acts as the main day-to-day contact for managing vendor and client relationships. - Other Key Responsibilities: Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. Qualifications - Proven leadership and interpersonal skills. - Ability to absorb and retain information quickly. - Highly self-motivated and directed. - Strong attention to detail. - Excellent analytical, critical thinking, and decision-making abilities. - Experience working in a team-oriented, collaborative environment. - Exceptional written and oral communication skills. - Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. - Strong documentation skills. - Ability to understand current/changing business processes. Requirements - Demonstrated knowledge of standard software applications, including MS Office and Windows. - Bachelor’s degree (Business) or higher. Preferred Education and Experience - Account Management experience a plus. - PBM experience a plus. - Manufacturer Assistance Program experience a plus. Benefits - Medical, dental, Vision Insurance. - Disability and Life Insurance. - Employee Assistance Program. - Remote Work Options. - Generous Paid-Time Off. - Annual Reviews and Developmental Plans. - Retirement Plan with Company Match, immediately 100% Vested. Position Type and Expected Hours of Work Full-time, salary/exempt position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 5:00 PM CT. We cover clients from the West to East Coast, work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays pursuant to industry demands. Travel This position requires minimal (5%) travel from the Natchitoches area. Supervisory Responsibility There are no supervisory responsibilities for this role.

Role Description As a Maintenance Dispatcher, you will coordinate daily maintenance operations by scheduling technicians, managing work orders, and ensuring residents receive timely and professional service. You'll be the central point of communication - balancing technician availability, prioritizing urgent requests, and ensuring work orders are completed accurately and on time. Key Responsibilities - Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders. - Monitor technician progress, update job statuses, and communicate changes across teams in real time through company systems (AppFolio, Podio). - Communicate proactively with residents to confirm appointments, share updates, and manage expectations. - Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders. - Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts. - Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements. Qualifications - Minimum of 3+ years of experience in dispatching, scheduling, or maintenance coordination. - Proven ability to manage and dispatch 3-5 technicians at once while minimizing downtime or overlap. - Solid understanding of maintenance operations, repair timeframes, and material/labor costs. - Strong English communication skills, both written and verbal. - Reliable high-speed internet connection (50-100 Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone. Preferred Qualifications - Experience using work order management systems such as AppFolio, ServiceTitan, or similar platforms. - Prior experience in property management or facilities maintenance. - Background in customer service or client communications. Benefits - Competitive pay range: $10.00 USD + 12% additionally in performance-based compensation. - Performance-based bonus program: Team members are eligible for monthly bonuses tied to performance on key company metrics. - Professional growth support: GC Realty allocates an annual budget to reimburse team members for approved professional development such as training programs, certifications, or skill-building courses that enhance performance in the role. - Remote flexibility: Work from the comfort of your home while being part of a collaborative, high-performing team. - Strong company culture: We value ownership, transparency, and continuous improvement. You'll join a team that works hard, supports each other, and celebrates success together. - 10 days of accrued PTO in the first year. - 6 US holidays plus your birthday off. Ready to Apply? If you're ready to bring structure, communication, and efficiency to our maintenance operations, we'd love to meet you. Apply today and join a team that believes in doing things right - the first time, every time.

• responsible for the daily review, verification, and completion of vendor maintenance requests submitted by internal users • Provides support for virtual payable vendor enrollment, research, and actioning of address corrections for returned/undeliverable AP checks • Serves as level 1 escalation for offshore inquiries and partners with Vendor Maintenance Analyst on annual 1099 reporting • responsible for maintaining the integrity, accuracy, and timely processing of vendor adds and changes • Handles vendor record maintenance to include updates to vendor payment terms, tax information, remittance information, and other miscellaneous data in a timely manner • Acts as primary liaison between onshore and offshore vendor maintenance teams and provides support across the organization for vendor maintenance requirements • responsible for the review and approval of vendor registration in the Ariba network • Performs all vendor master banking-related additions and/or changes related to EFT/IACH processes • Provides support for Virtual Payables enrollment campaigns • Research address corrections for Accounts Payable checks returned as undeliverable • responsible for gathering vendor W9/W8’s to support vendor address change requests • Other projects as assigned or requested