Cube Care Company

• Identify and build lists of verified hospital contacts based on our target audience (specific roles, titles, and regions). • Conduct manual research to validate contact information and relevance. • Develop tailored outreach messaging based on pain points and campaign objectives. • Execute email campaigns using platforms like SendGrid (aligned with Odoo). • Monitor, manage, and respond to lead replies to nurture them through the pipeline. • Maintain a consistent tone and messaging aligned with the Cube Care brand. • Track campaign performance and report on lead quality, objections, and interest. • Collaborate with sales and marketing to refine messaging and target segments. • Ensure compliance with email marketing best practices to avoid blacklisting, especially with healthcare servers.

• Order Processing & Project Coordination • Accurately process and oversee completion of in-house orders • Translate field measurements into detailed order forms and submit to manufacturing for production. • Calculate raw material requirements (e.g., fabric yardage, liner feet of mesh) for each project. • Process and coordinate window treatment orders from vendors. • Manage orders for a range of products • Liaise with the manufacturing team to resolve production issues or delays. • Assist the estimator in coordinating with customers regarding project specifications or issues. • Maintain open communication with field technicians and installers to address concerns during field measurements or installations. • Maintain accurate project documentation and status updates. • Track milestones and ensure deliverables are completed on time. • Support the Project Manager with administrative and coordination tasks.

• Manage and maintain the CEO and/or Business Director's daily calendar, including scheduling meetings, appointments, and reminders across multiple time zones. • Coordinate internal and external communications on behalf of the CEO and/or Business Director with professionalism and confidentiality. • Follow up and monitor with team members, vendors, clients, and partners on behalf of CEO and/or Business Director • Screen emails, prioritize urgent matters and draft responses when appropriate • Organize virtual meetings, prepare agendas, take minutes of meeting, and ensure follow-up on action items. • Prepare reports, presentations, spreadsheets, and business documents for executive review. • Maintain accurate and organized digital filing systems and confidential company records. • Conduct online research and compile information for business decisions, partnerships, and strategic initiatives. • Help streamline administrative systems and recommend process improvements for operational efficiency. • Track executive priorities and proactively anticipate scheduling conflicts or business needs. • Manage personal executive tasks and ad hoc assignments with discretion and reliability. • Serve as a dependable point of contact between the CEO and/or Business Director and internal/external stakeholders. • Assist with project coordination and ensure deadlines and deliverables are met across departments. • Provide ongoing support for operations, field staff, and internal departments by managing documentation, schedules, and workflows • Coordinate with team members and vendors to ensure smooth logistics, system processes, and equipment support • Monitor business platforms and internal tools for system statuses, updates, and user support • Facilitate issue tracking and resolution by collaborating with field personnel and reporting tools • Assist in weekly and monthly reporting, data entry, and performance logs • Support leadership with executive-level assistance, scheduling, follow-ups, and general support • Ensure all communications and tasks are handled with high level of professionalism, urgency, and confidentiality. • Maintain responsiveness during agreed working hours and provide consistent executive support in a remote environment.

• Lead brand strategy and ensure consistency across all customer touchpoints. • Supervise and collaborate with our IT Web Developer and Digital Marketing Specialist. • Oversee website updates, marketing campaigns, and cross-team alignment. • Manage and optimize our Odoo system, Microsoft 365, and SharePoint. • Create and maintain content assets—brochures, presentations, training guides, and more. • Administer communications tools (RingCentral) and eLearning content. • Drive process improvements and innovative solutions.

• Identify and generate sales leads through prospecting, website inquiries, databases, cold-calling, and other promotional strategies. • Schedule and conduct virtual meetings and presentations with potential clients. • Develop and deliver compelling sales presentations on company products and services. • Maintain accurate records of sales activities, prospects, and customer interactions in the company CRM. • Track customer reorders and follow up to ensure continued satisfaction. • Communicate customer and prospect product pain points to appropriate departments. • Maintain a well-developed pipeline of prospects. • Collaborate with internal teams to address customer pain points and improve offerings. • Build and maintain strong, long-term relationships with customers and prospects. • Consistently meet or exceed sales quotas and performance targets.

• Analyze, organize, update financial records. • Perform regular, detailed audits to ensure accuracy in financial documents, expenditures, and investments. • Perform daily reconciliation of credit card, bank accounts, cash accounts, spending accounts, etc. • Setup financial accounts as needed. • Oversee ledger reconciliation and manage accounts payable/receivables. • Liaise with Tax Accountants to track tax payments and returns. • Monitor bookkeeping activities regularly. • Keep company financial information confidential. • Ensure vendor accounts are kept up to date for the entire organization. • Inventory Management China Purchase Management.

• Maintain accurate AR records in the accounting system • Assist with month-end closing activities related to receivables • Reconcile AR sub-ledgers to the general ledger • Support audits and provide AR documentation as needed • Collaborate with sales, operations, and customer service teams to ensure billing accuracy • Identify opportunities to improve AR processes and collection efficiency • Help maintain clear documentation of billing and AR procedures

• Design, implement, and maintain structured employee onboarding programs for new hires. • Develop and deliver compliance training to meet company policies and legal requirements. • Create engaging and scalable leadership and management development programs. • Coordinate and document product and system training for different departments. • Utilize LMS (Learning Management System) to assign, track, and report training progress and certifications. • Collaborate with HR, team leads, and department heads to identify training needs and close performance gaps. • Analyze training outcomes and make recommendations for improvements based on data and feedback. • Ensure all training content is current, accessible, and aligned with company values and goals.

• Manage end-to-end recruitment processes including job postings, screening, interviewing, and onboarding. • Oversee employee lifecycle activities such as performance management, promotions, transfers, and offboarding. • Administer HR policies, benefits, and compliance programs, ensuring alignment with local labor laws and company standards. • Act as a trusted partner to managers and employees, providing guidance on HR matters, employee relations, and conflict resolution. • Lead HR initiatives to improve employee engagement, retention, and workplace culture. • Maintain accurate HR records, reports, and analytics for management decision-making. • Support the development and implementation of HR programs, SOPs, and process improvements. • Assist in learning and development initiatives, performance appraisals, and succession planning.

• Analyze, organize, update financial records. • Perform regular, detailed audits to ensure accuracy in financial documents, expenditures, and investments. • Perform daily reconciliation of credit card, bank accounts, cash accounts, spending accounts, etc. • Setup financial accounts as needed. • Oversee ledger reconciliation and manage accounts payable/receivables. • Liaise with Tax Accountants to track tax payments and returns. • Monitor bookkeeping activities regularly. • Keep company financial information confidential. • Ensure vendor accounts are kept up to date for the entire organization. • Inventory Management. • China Purchase Management.