Role Description As a Maintenance Dispatcher, you will coordinate daily maintenance operations by scheduling technicians, managing work orders, and ensuring residents receive timely and professional service. You'll be the central point of communication - balancing technician availability, prioritizing urgent requests, and ensuring work orders are completed accurately and on time. Key Responsibilities - Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders. - Monitor technician progress, update job statuses, and communicate changes across teams in real time through company systems (AppFolio, Podio). - Communicate proactively with residents to confirm appointments, share updates, and manage expectations. - Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders. - Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts. - Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements. Qualifications - Minimum of 3+ years of experience in dispatching, scheduling, or maintenance coordination. - Proven ability to manage and dispatch 3-5 technicians at once while minimizing downtime or overlap. - Solid understanding of maintenance operations, repair timeframes, and material/labor costs. - Strong English communication skills, both written and verbal. - Reliable high-speed internet connection (50-100 Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone. Preferred Qualifications - Experience using work order management systems such as AppFolio, ServiceTitan, or similar platforms. - Prior experience in property management or facilities maintenance. - Background in customer service or client communications. Benefits - Competitive pay range: $10.00 USD + 12% additionally in performance-based compensation. - Performance-based bonus program: Team members are eligible for monthly bonuses tied to performance on key company metrics. - Professional growth support: GC Realty allocates an annual budget to reimburse team members for approved professional development such as training programs, certifications, or skill-building courses that enhance performance in the role. - Remote flexibility: Work from the comfort of your home while being part of a collaborative, high-performing team. - Strong company culture: We value ownership, transparency, and continuous improvement. You'll join a team that works hard, supports each other, and celebrates success together. - 10 days of accrued PTO in the first year. - 6 US holidays plus your birthday off. Ready to Apply? If you're ready to bring structure, communication, and efficiency to our maintenance operations, we'd love to meet you. Apply today and join a team that believes in doing things right - the first time, every time.