Enterprise Holdings

Title: IT Senior Manager - Information Security Office Location: Saint Louis MO United States Category Technology - All Other Positions Job ID 2026-549327 Job Description: Overview Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths. As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential. This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S. Central Standard Time core business hours. This position will require employees to come on site to one of our St. Louis campus locations a few times per year for meetings/events or as needed. #LI-REMOTE Responsibilities The Information Security Office is seeking an experienced IT Senior Manager to lead our organization's internal Penetration Testing team, responsible for proactively identifying security vulnerabilities, emulating real-world threats, and strengthening the organization's cybersecurity posture. As an IT Senior Manager, you will have the opportunity to lead and grow high-performing technical professionals, oversee enterprise testing initiatives, communicate insights that inform strategic security decisions, and partner with technology and business teams to drive measurable security improvements. Candidates must have a strong cybersecurity background and understand offensive security methodologies. Success in this role is defined by the leader's ability to continuously develop the penetration testing team, drive ongoing improvement across offensive security processes, and deliver clear, actionable communication to internal and external stakeholders. The ideal candidate is detail‑oriented with strong communication, critical‑thinking, and collaboration skills; has a solid grasp of security frameworks and enterprise IT; and can interpret adversarial techniques, vulnerabilities, and threats. The successful candidate will be an influential leader who is comfortable guiding teams through change, supporting senior leadership with credible technical and security expertise, has a proven ability to achieve strategic goals, and can effectively articulate risk in ways that drive informed decisions. Additional Responsibilities: - Develop and maintain an ongoing comprehensive penetration testing strategy and roadmap aligned with departmental priorities, enterprise IT initiatives, business objectives, and the evolving threat landscape. - Define and track KPIs, identify optimization opportunities, and continuously improve team processes and methodologies. - Produce executive‑level reporting that clearly communicates trends, key risks, and overall program maturity. - Oversee penetration testing activities across EM, including project planning, execution oversight, reporting, and stakeholder communication to ensure high‑quality results and timely delivery. - Drive automation, process optimization, and tooling enhancements to continually strengthen the penetration testing program. - Stay current on security trends and provide expert guidance on emerging threats, attacker techniques, and mitigation strategies. - Lead and mentor a team of security engineers, providing technical guidance, career development, and performance management - Foster a culture of continuous learning, technical excellence, and responsible testing practices - Build strong relationships across our Global IT teams to ensure consistency, transparency, and best practices Knowledge, Skills, & Abilities: - Demonstrate exceptional communication and presentation skills, with the ability to translate technical findings into clear, actionable recommendations for diverse audiences. - Exhibit strong time‑management, organizational skills, and keen attention to detail in a fast‑paced environment. - Demonstrated ability to manage operations while driving and implementing strategic change simultaneously - Working knowledge of MITRE ATT&CK, NIST CSF, and other security frameworks - Strong understanding of network security, application security, cloud security, and authentication mechanisms. - Strong understanding of adversarial techniques, vulnerability exploitation, and modern attack vectors - Must have a demonstrated track record of successfully collaborating across the IT organization to achieve business objectives. - Superb relationship management skills, specifically related to leading change, with the ability to create a non-adversarial atmosphere and be viewed as a partner Equal Opportunity Employer/Disability/Veterans Qualifications Required: - Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future - Must reside in the United States (does not include Alaska or Hawaii) - Must be committed to incorporating security into all decisions and daily job responsibilities - 8+ years of related experience (can include a combination of experience in Information Technology, Information Security, and/or leadership) - 4+ years of experience leading cybersecurity functions within large organizations, with responsibility for team performance, strategic direction, and stakeholder engagement - 3+ years of experience of offensive security or penetration testing Preferred: - Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred - Experience with common penetration test tools (e.g., Burp Suite, Metasploit, Cobalt Strike, Kali Linux, BloodHound, etc.) is preferred - Experience building or maturing an internal penetration testing or red team program - Certified Information Systems Security Professional (CISSP) or other related security certifications preferred

Role Description Are you an Automotive expert with 4 valid ASE certifications? Ready to put your automotive expertise to work in a role that offers flexibility, competitive pay, and the chance to make an impact? Enterprise Fleet Management is looking for a skilled Bilingual (French) Service Advisor to join our growing team and help us deliver on our vision to be the world’s most trusted mobility company! As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized. Qualifications - Minimum of 4 valid ASE certifications (no expired certifications) in the following list: A1-A9, B5, T1-T8, L1-L4, F1, G1, & C1. - Must be fluent in both written and spoken English and French. - Must live in New Orleans, LA or surrounding counties. - Six (6) months of customer service experience required. - Two (2) years of automotive maintenance, repair consultation or dealership service department experience required. - Degree in Automotive Technology preferred. - Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook). - Must have the ability to meet all work from home technical requirements. - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Requirements - Executing Customer Service. - Detail Oriented. - Analyzing. - Communication. - Flexibility. Benefits - Paid vacation and choice time days. - Medical/dental/vision coverage. - 401(k) with employer match. - Profit sharing. - Employee discounts. - Additional pay for valid ASE certifications you hold and weekend/evening shifts. - Access to training and advancement opportunities. Responsibilities - Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness. - Recommending proper maintenance intervals, repair procedures, and pricing. - Supporting Fleet Management offices, clients, and vendors to minimize downtime and control costs. - Providing timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner. - Reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations. - Negotiating changes or corrections to order pricing when inconsistent with standards. - Assessing and applying proper warranty and post-warranty applications while creating and issuing purchase orders. - Analyzing clients’ business needs and repair orders to create and assess solutions. - Identifying opportunities and making recommendations for full maintenance service proposals. - Fielding calls from drivers to locate and suggest proper and cost-effective service locations for clients.

Role Description The Accounts Receivable Coordinator is responsible for the cash receipting of all payments received for the Fleet Management division, including customer lease payments and vehicle sale proceeds. This position will also be responsible for customer account reconciliations and partnering with the Fleet Management groups to answer questions related to the cash application process. The ideal candidate will be detail oriented, able to juggle multiple responsibilities while meeting deadlines and have a strong commitment to customer service. This is a 100% remote, work from home position. Candidates must currently reside in the Greater St. Louis Metropolitan area. This position is full time and requires normal business working hours of Monday through Friday 7 a.m. to 4 p.m. CST. The starting pay for this position is $19.00 per hour USD. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. Responsibilities - Receipt customer payments on outstanding AR’s - Researching and reviewing customer’s account and bank activity - Process payments for sold Fleet Management vehicles - Partner with groups to answer questions regarding customer payments - Seek to improve job performance through self-assessment, skill development, training and goal setting - Maintain a regular and reliable level of attendance and punctuality - Perform miscellaneous job-related duties as assigned Qualifications - Must live in the Greater St. Louis Metropolitan area - Minimum 1 year customer service experience - Minimum 1 year administrative experience - Previous accounts receivable experience preferred - Intermediate PC knowledge with experience in Excel and Word - Bachelor's degree or currently pursuing in Accounting or Finance, preferred - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must have the ability to meet all work from home technical requirements Competency Based Qualifications - Executing - Customer Service - Detail-Oriented - Problem Solving - Communication - Flexibility - Working With a Team Work from Home (WFH) Requirements - Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported. - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/ ) Benefits - Paid vacation and choice time days - Medical, dental, and vision insurance benefits - Dependent spending account - Health savings account - Life and disability insurance - Fertility benefits - Employee Assistance Programs - Profit sharing - 401(k) employer match - Discounts and more! Company Description Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 765,000 vehicles and growing at over 6 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Role Description The Vehicle Acquisition Coordinator provides sales and administrative support to multiple EFM groups and clients. The position works directly with Client Strategy Managers, vendors, and clients to coordinate vehicles for delivery for their assigned region(s). This position manages the acquisition status and movement of each vehicle and coordinates logistics with dealers, aftermarket providers, transport vendors, and various Enterprise Fleet Management teams, which often require negotiation with vendors and dealers to prioritize EFM vehicles and find creative problem resolution for delivery of vehicles. This is a 100% remote position that will allow you to work from your home residence in the Greater St. Louis Metropolitan area. This position is full time and requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m CST. The pay range for this position is $23.46 to $28.17 per hour USD. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. Enterprise Fleet Management also offers a benefits package including: - Paid vacation and choice time days - Medical, dental, and vision insurance benefits - Dependent spending account - Health savings account - Life and disability insurance - Fertility benefits - Employee Assistance Programs - Profit sharing - 401(k) employer match - Discounts and more Qualifications - Must currently reside in the Greater St. Louis Metropolitan area - 4 years logistics, supply chain, sales, or vendor support experience - 3 years successful experience with problem resolution or analyzing data to make recommendations - Intermediate PC skills; including Excel, Word, Outlook - Must have the ability to meet all work from home technical requirements - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Requirements - Ethics & Values - Executing - Customer Service - Detail-Oriented - Problem Solving - Communication - Resilience Work from Home (WFH) Requirements - Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/ )

Title: Accountant Location: St. Louis - Brentwood, Richmond Heights, Clayton, Maplewood & central areas Category Accounting/Finance - Accounting Job ID 2026-552558 Job Description: Overview The St. Louis Support Services Division for Enterprise Mobility currently has an exciting opportunity for an Accountant! ABOUT THE ROLE The Accountant performs a variety of daily functions and procedures to support the Mobility Development team within Support Services. This position is responsible for ensuring that functions are performed in accordance with company policies and Business Rental principles. ABOUT THE JOB This role offers a hybrid work environment. During the first 60 days of employment, the selected candidate will be required to work onsite five days per week. After the initial 60‑day period, the role will transition to a hybrid schedule requiring at least four days per week in the office. This position will be based out of our Weldon Springs, Maryland Heights and Corporate Campus (Clayton) locations. Schedule for this role is Monday- Friday with flexibility needed based on business needs. The starting pay for this role is $26.06/hr. Compensation decisions will be made based on factors that include but are not limited to experience, education, location, and skill level. We offer a robust Benefits Package including, but not limited to:  - Paid Time Off - Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours) - Employee discounts on car rentals, car purchases and much more! - 401(k) retirement plan with company match and profit sharing - Educational Assistance (full time - 40+ hours only) ABOUT THE TEAM Enterprise Mobility’s Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Mobility Development and Technical Support Helpdesks.  This team consists of over 4,000 customer service professionals, support staff, and management around the globe in 15 different countries with 70+ million customer contacts handled annually.    Responsibilities - Serve as a liaison between Mobility Development, the Lead Center of Excellence, and Business Management - Develop and recommend process efficiencies related to reporting and daily operations - Audit, document, and track activity within the Mobility Development Book of Business - Prepare and review accounts supporting group growth initiatives - Compile, analyze, and distribute daily and monthly reports - Ensure data accuracy and alignment between the Book of Business and CRM systems - Gain exposure to processing general ledger entries and journal vouchers - Assist with the preparation and reconciliation of monthly balance sheet account schedules - Observe the bank reconciliation process and identify non-clearing items - Exposure to administrative payments, intercompany billings, and accounts payable processes Equal Opportunity Employer/Disability/Veterans Qualifications - Must have a Bachelor's degree in Accounting or Finance - Professional certification (e.g., CPA or CMA) preferred  - Must live in the state of Missouri and be willing and able to travel to the St. Louis offices weekly as needed - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must be at least 18 years old WFH Technical Qualification for your home office: - The address on your application much be your current, accurate permanent address - Must have access to a cell phone to validate security information authentication - Must have reliable and consistent high-speed internet access provided by a cable or fiber (no DSL, satellite or wireless) - Minimum upload speed of 10 mbps and minimum download speed of 100 mbps - Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED *Enterprise reserves the right to verify that your internet meets or exceeds these requirements

Role Description As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management is excited to announce the opening of a Client Account Coordinator - Collections Team! The Client Account Coordinator is a collections role responsible for the accounting administrative functions within Fleet Management, including: - Researching billing questions - Contacting customers on accounts receivable balances - Main point of contact for accounts receivable and billing questions for local sales teams, administrative offices, and external customers The ideal candidate is a team player who is detail-oriented, organized, and has the ability to develop relationships while displaying excellent customer service. This is a full-time remote position that allows you to work 100% from your home residence in the Greater St. Louis, MO Metropolitan area. The schedule for this position is Monday through Friday, 8 a.m. to 5 p.m. CST. The pay for this position is $21.50 per hour USD, determined based on numerous factors including relevant education, qualifications, experience, skills, performance, time in position, and business and organizational needs. Qualifications - Must currently live in the Greater St. Louis, MO Metropolitan area - Minimum 2 years accounting, billing, or AR experience - Minimum 2 years customer service experience - Accounting Software knowledge preferred (Quickbooks, PeopleSoft Financials, etc.) - Some college coursework in Accounting or Business preferred - Intermediate proficiency with MS Excel - Must have the ability to meet all work from home technical requirements - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Requirements - Ethics & Values - Executing - Customer Service - Detail-Oriented - Problem Solving - Communication - Resilience Work from Home (WFH) Requirements - Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported. - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/ ) Benefits - Paid vacation and choice time days - Medical, dental, and vision insurance benefits - Dependent spending account - Health savings account - Life and disability insurance - Fertility benefits - Employee Assistance Programs - Profit sharing - 401(k) employer match - Discounts and more! Company Description Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. Our operations center is located at 2281 Ball Dr. St. Louis, MO 63146.

Role Description The Entegral Software Engineer (Engineer 2) is responsible for using technical knowledge of professional concepts to solve business problems, evaluate elements of technology's effectiveness through requirements gathering, testing, research, and investigation. The Engineer 2 provides recommendations for improvements and listens to and evaluates customer needs to determine and provide high-quality solutions that align with customer expectations. This role understands and utilizes multiple development frameworks (including API and UI) to develop and deploy technical features for internal and external stakeholders. Responsibilities - Work on a self-organizing team, creating code that fully functions in production after testing is completed. - Participate in and lead design and code reviews. - Design, develop, execute, and maintain complex automated test code, scripts, data, and associated drivers per recognized SDLC methodology. - Participate in an on-call and after-hours rotation in support of production level systems. - Design and develop full slices of the application from the UI to the data store. - Design and develop APIs and work with other teams to build integrations. - Participate in tactical initiatives such as designing, developing, and reviewing code with the opportunity to be part of strategic visioning, introducing new technologies, design, improved metrics, and process improvements. - Troubleshoot and assess problems as they occur in current applications. - Seek to improve job performance through self-assessment, skill development, training, and goal setting. Qualifications - Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future. - Must be at least 18 years of age. - For flexible or full remote work from home positions, reliable high-speed Internet connection and dedicated workspace are required. - Must be located in one of the following locations: AZ, FL, IL, LA, MD, MI, MN, MO, NJ, NV, NY, OH, OR, PA, TN, TX, VA, WA, or WI. - Bachelor's Degree and 3+ years of professional experience (post-graduate) in application development at an enterprise level OR Graduation certificate from a coding/technology bootcamp AND 5+ years of professional experience in application development at an enterprise level. - 2+ years of experience in SQL or NoSQL DB structures, experience with DB migration scripts (SQL Server, MySQL, MongoDB). - 3+ years of experience designing and developing with .NET including: - Experience with ASP.NET Core for building RESTful APIs and web applications. - Proficiency in C# and modern .NET Core / .NET 5+ frameworks. - 3+ years of experience designing and developing with Java including: - Experience building and consuming RESTful APIs using Spring Boot. - Containerization with Docker and Kubernetes. - Must be able to travel to company offices for meetings and/or training up to 2-4 times per year. Benefits - Competitive career advancement opportunities. - Comprehensive benefits package including: - Paid vacation. - Paid parental leave. - Sick leave and flex days. - Medical, dental, and vision insurance benefits. - Dependent spending account and health savings account. - Life and disability insurance. - Fertility benefits. - Employee Assistance Programs. - Profit sharing and 401(k) employer match. Company Description Entegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. We create an integrated software platform that enables communication and collaboration between tens of thousands of collision repair shops, insurance providers, and other industry professionals around the world. Owned by Enterprise Mobility, the world’s largest car rental provider and operator of the Enterprise Rent-A-Car® brand, Entegral complements the value of Enterprise’s acclaimed Automated Rental Management System (ARMS®) software by increasing efficiency throughout the claims process.

Role Description Entegral is seeking a motivated, adaptable, career-minded teammate who would like to utilize their skill set in a thriving agile-methodology environment. The Product Manager 2 applies solid understanding of product management, market trends, customer needs and cost management to manage specific product features and oversee product lifecycles for products in various growth stages (growth, maintenance or sunset) for Entegral. The Product Manager 2 owns parts of the product strategy, drives product decisions, manages backlogs and oversees development of new product features while ensuring key performance metrics and business objectives are met. Responsibilities - Own and manage the product roadmap, ensuring alignment with business goals, customer needs, and company priorities. - Lead the creation, refinement, and prioritization of product backlogs, ensuring features align with the strategic vision and are continuously improved. - Collaborate with engineering, design, UX, sales, marketing, and customer support teams to ensure alignment on product goals, timelines, and customer satisfaction. - Analyze market trends, competitor offerings, and customer feedback to inform the product development process and uncover new opportunities. - Oversee the end-to-end feature development process, from ideation to testing and launch, ensuring features meet customer needs and business objectives. - Continuously track and measure product performance, using key metrics and user feedback to drive iterative improvements and maintain market competitiveness. - Manage product-related costs, including development and maintenance expenses, ensuring the product delivers strong financial performance and cost optimization. - Lead product retirement and transition strategies, defining decommissioning plans and ensuring smooth migrations for end-users or customers. - Seek to improve job performance through self-assessment, skill development, training and goal setting. - Maintain a regular and reliable level of attendance and punctuality. - Perform miscellaneous job-related duties as assigned. Qualifications - Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future. - Must be at least 18 years of age. - For flexible or full remote work from home positions, reliable high speed Internet connection and dedicated work space are required. - Must be located in one of the following locations: AZ, FL, IL, LA, MD, MI, MN, MO, NJ, NV, NY, OH, OR, PA, TN, TX, VA, WA or WI. - Bachelor's Degree. - 4+ Years experience in Product Management. - 2+ Years experience in a SaaS industry or product technology role. - Availability for up to 30% Travel for Meetings (foreign & domestic). Preferred Qualifications - Experience in the Auto Insurance Tech or Collision Repair Industry. Benefits - We are a teleworking-first organization with work from home and hybrid employees. - Inclusive environment where all employees can thrive. - Compensation range: [$119,600 - $1149,600]. Actual base pay will depend on varying circumstances. - Benefits package including paid vacation, paid parental leave, sick leave, and flex days. - Medical, dental, and vision insurance benefits. - Dependent spending account, health savings account, life and disability insurance. - Fertility benefits, Employee Assistance Programs, profit sharing and 401(k) employer match.

Role Description The Test Engineer Associate is responsible for assisting with the assessment and evaluation of test requirements to determine the scope of the functionality to be covered by testing. This position assists with the design, production, execution, and maintenance of software test plans and test cases. The Test Engineer Associate tests applications while documenting, tracking, and reporting on defects. This position also assists with analyzing test results, develops troubleshooting skills to assist with identifying root cause, and assists with conducting re-testing after defects are addressed. Qualifications - Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future - Must currently reside in one of the following states: AL, AZ, FL, GA, ID, IL (excludes Cook County), IA, IN, KS, KY, LA, MD, MI, MO, NV, NM, NC, OH, OK, PA, SC, TN, TX, UT, VA, WV, WI - Must be able to work a schedule within U.S. Central Standard Time core business hours - Must have successfully completed the 2025 Enterprise IT Internship Program - Must have at least 1 year of related experience - Must have experience with one of the following programming languages: Python, R, Java or JavaScript - Must be committed to incorporating security into all decisions and daily job responsibilities Requirements - Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred Benefits - Comprehensive healthcare package - 401k matching & profit sharing - Paid time off - Great discounts - Organizational growth potential

Role Description The Shared Services Representative for our National Service Department will primarily be responsible for ensuring timely follow up on maintenance replacement rentals and roadside related services, while communicating client approval of repairs to maintenance facilities. The Shared Services Representative will also assist with various tasks, projects, and reports related to managing vehicle recalls, historical repair orders, and manufacturer claims. This is a full-time, work from home position, that will allow you to work 100% from your home residence in the Kansas City Metropolitan area. Our National Service Department operates between the hours of Monday through Friday 5a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. Schedules are based on current business needs and will require working full-time, 40 hours per week. Responsibilities - Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely manner - Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients - Identify and escalate customer service opportunities related to roadside assistance or delays in repairs - Extend replacement rentals to accommodate alternate transportation for fleet drivers - Consult with, and make recommendations to, clients regarding vehicle repair service progression - Relay repair approvals to repair facilities on behalf of the client Qualifications - Must be 18 years of age or older - Must live in the Kansas City Metropolitan area or surrounding Missouri or Kansas counties - Must live in the state of Missouri or Kansas - One (1) year of Customer Service experience - One (1) year of administrative support experience - Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook) - Must have the ability to meet all work from home technical requirements - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Competency Based Qualifications - Executing - Customer Service - Detail Oriented - Analyzing - Communication - Flexibility Work From Home (WFH) Requirements - Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite) - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. Benefits - Paid vacation and choice time days - Medical, dental, and vision insurance benefits - Dependent spending account, health savings account - Life and disability insurance - Fertility benefits - Employee Assistance Programs - Profit sharing - 401(k) employer match - Discounts - And more! Company Description Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 770,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.