Southern Scripts

Role Description The Accounting Assistant works closely with Accounting Team members under the general supervision of the Accounting Administrator, and is responsible for providing support with: - Accounts Receivable - Accounts Payable - Vendor documentation and data maintenance Also provides excellent customer service while maintaining high Company standards in professionalism and strict confidentiality at all times. Additional responsibilities include: - Assessing office procedures and making necessary changes to improve office functioning - Training, assigning, and checking work of subordinates - Performing administrative support duties - Serving as a contact person for other employees or the outside public - Communicating with internal and external offices to obtain or share information - Ensuring administrative details are completed - Assisting in the preparation of invoices and verification of accuracy in relation to claims data - Submitting invoices and backup documentation to clients via electronic data interchange - Sending 15-day payment reminders to clients related to late invoice payments - Saving claim remits in .pdf file format at time of invoicing and disbursing to pharmacies at time of payment - Reconciling Accounts Receivable payments with invoices, noting discrepancies and communicating such to Billing Manager - Performing research related to pharmacy claim, payment and remit questions from clients and vendors - Maintaining and securing records necessary for 1099 compliance - Maintaining and updating pharmacy vendor files with changes in tax identification numbers, NPI numbers, and contact information using Help Desk system when necessary - Depositing payments in bank as needed - Maintaining confidentiality of information and data at all times - Proactively communicating on a daily basis to ensure issues and workflow priorities remain on target - Assisting with projects as needed and performing other duties as assigned - Abiding by all obligations under HIPAA related to Protected Health Information (PHI) - Reporting any HIPAA violations to the Compliance Officer and/or Human Resources - Attending, completing, and demonstrating competency in all required HIPAA Training offered by the company - Understanding that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee Qualifications - Ability to work with peers in a team effort - Familiar with general Accounts Payable and Accounts Receivable processes - Strong organizational and time management capabilities - Excellent written, verbal and interpersonal communication skills - General knowledge of Microsoft Dynamics - Ability to quickly learn specialized PBM software application - Basic knowledge in Microsoft Word and Excel - Detail oriented, with successful experience in meeting multiple deadlines - Aptitude for providing excellent customer service Requirements - GED required; associate or bachelor’s degree preferred - Accounts Receivable processes: 2 years - Accounts Payable processes: 2 years - Microsoft Word and Excel: 2 years Benefits - Medical, Dental, Vision Insurance - Disability and Life Insurance - Employee Assistance Program - Remote Work Options - Generous Paid-Time Off - Annual Reviews and Development Plans - Retirement Plan with Company Match - Immediately 100% Vested

Role Description The member services agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. - Knowledge of principles and processes for providing customer and personal services, including: - Customer needs assessment - Meeting quality standards for services - Evaluation of customer satisfaction - Confer with customers by telephone to provide information about Rx claims processing. - Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Follow-up to ensure that appropriate changes were made to resolve customers' problems. - Refer unresolved customer grievances to designated departments for further investigation. - Review Rx insurance policy terms to determine whether a claim is covered for employer group. - Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. - Resolve customers' service or billing complaints. - Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Qualifications - High School or equivalent. - Customer service experience. - Computer experience. Requirements - Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. - Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. - Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. - Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. - Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts. - Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. - Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. - Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. - Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. - Customer and Client Focus. - Problem Solving and Analysis. - Time Management. - Communication Proficiency. - Teamwork Orientation. - Technical Capacity. - Multitasking. Benefits - Medical, Dental, Vision Insurance - Disability and Life Insurance - Employee Assistance Program - Remote Work Options - Generous Paid-Time Off - Annual Reviews and Developmental Plans - Retirement Plan with Company Match Immediately 100% Vested Company Description Liviniti, LLC and all entities provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liviniti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Liviniti expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D

Role Description The Director of Account Management’s primary duty is a trusted advisor to the client and possesses strong business management skills. This individual is responsible for overseeing all client accounts, leading and mentoring the account management team, and driving organic and new business growth. In this role, you will maintain strategic relationships and help to guide our clients with the knowledge and solutions appropriate for their business, industry and trends, while maintaining overall client satisfaction and collaborating with key team members across various disciplines to deliver the highest quality of service every day. - Develop and manage talent: Identify the skills and performance criteria necessary for Account Management team member success and manage staff to meet and exceed these standards. - In coordination with the VP of Client Services, assist in creating career-building development plans for staff. - Coach and mentor Account Management team members by observing and providing feedback in order to foster development and success of individuals. - Establish departmental goals for service delivery measured through key performance indicators (KPI’s). - Evaluate team’s performance against the KPI’s and intervene with management direction to assist account management team meet and exceed goals. - Develop and ensure that the Account Management department standards, methods, and process and procedures for client service are followed. - Partner with leadership to create policies and procedures for the Account Management team to follow. - Revise policies and procedures based upon root cause analysis of issues to prevent recurrence. - Identify and implement key initiatives and assist in planning how significant new initiatives are rolled out to our clients and internal teams. - Identify operational efficiency opportunities and provide business requirements to assist in the evaluation of the impact of these suggestions. - Ensure that Account Management team adheres and complies to all SOC Audit Guidelines and Requirements. - Effectively communicate, manage and approve all department PTO Policy, Compensation, and Performance Management for the Account Management team. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualifications - Entrepreneurial attitude coupled with strong business acumen. - Capability to efficiently complete tasks in a fast-paced environment. - Must demonstrate strong negotiation and communication skills and excel under pressure. - Experience preparing and interpreting reports. - Excellent written, verbal and presentation skills. - Ability to manage multiple clients and deliverables simultaneously in a high energetic/fast paced environment. - Desire to take ownership of all clients’ issues and concerns, deliver great client service and communicate timely and effectively. - Flexibility to work collaboratively with co-workers and outside consultants. - Be proactive and remain current with pharmacy and industry initiatives to keep the client ahead of the curve. - Ability to travel and present to clients, as required. Requirements - Bachelor’s Degree in Communications, Marketing, Business, Finance, or equivalent. - 10+ years of direct client/account management experience; Healthcare or PBM experience a plus. - At least 3 years managerial experience leading a similar or like function. - Proficiency in Microsoft Office suite required. Benefits - Medical, Dental, Vision insurance. - Disability and Life insurance. - Employee Assistance Program. - Remote work options. - Generous Paid-Time Off. - Annual Reviews and Development Plans. - Retirement Plan with company match immediately 100% vested.

Role Description The Associate Care Navigator will conduct case management on behalf of the client and Southern Scripts ensuring specialty drug spend trend management savings in accordance with client agreement. This position will solution for lowest cost drug while working in a high touch member centric manner, establishing a member relationship as a single point of contact. The Associate Care Navigator will provide targeted, personalized service based on a holistic view of the member, benefits, health information, and engagement. This may include site of service transitions and all other RxCompass component saving methods. This may include both medical and PBM claims. Member engagement would include telephone, written correspondence, fax, or app. Member engagements are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage, consult, and educate members and providers by delivering individualized programs based upon the member’s unique needs and preferences. - Utilizes resources to assist members in understanding components of Southern Scripts products including claims, accumulators, usage, balances, and cost sharing. - Support the success of Southern Scripts and our clients through the development, presentation, and implementation of member-centric solutions that drive down the cost of specialty medications, while maintaining a positive member experience. - Supports department and client requirements in the meeting of turnaround times by working as needed to ensure all referrals are handled with a focus on a timely specialty drug service solution. - Provides support in meeting client expectations regarding efficiency, service levels, privacy maintenance, and quality of decision-making. - Responsible for maintaining compliance with ERISA, HIPAA, and client specific requirements. - Works as part of the team to meet business unit objectives. Expects and accepts work in an environment where change agility is fundamental to success. - Ability to deal with a diverse customer base in a friendly manner, including medical and pharmacy office providers, hospitals, members, home infusion providers and other vendors inclusive of our drug cost saving efforts. - Must display empathy and effective listening skills to deliver successful cost savings transitions of care. - The ability to balance compassion, integrity, discretion, and sound judgement, with a strong desire to achieve and exceed expected metric. - A proven background in medical/pharmacy benefits, particularly as these relate to specialty medications. - Respect work rules and procedures. - Acts as an advocate for change. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Qualifications - High School degree, some college preferred or equivalent experience. - 1-2 years’ experience with member engagement with PBM and Medical background. - 1-2 years’ Specialty Pharmacy or PBM experience. - 1-2 years’ CRM platform experience. - 1-2 years’ experience collaborating with Clinical, Prior Authorization, sales, account management, senior executive, and various external client facing relationships. Requirements - Full-time, hourly/non-exempt position. - Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00AM to 5:00PM CT. - Ability to work extended hours, weekends and holidays pursuant with industry demands, although this would not be typical. - This position could require overnight travel from remote location. Benefits - RxCompass, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. - In addition to federal law requirements, RxCompass, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. - This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. - RxCompass, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. - Improper interference with the ability of RxCompass, LLC employees to perform their job duties may result in discipline up to and including discharge.

Role Description The PBM Data Analyst at Liviniti is responsible for summarizing, analyzing, and interpreting pharmaceutical data to support strategic decision-making processes. The primary objective is to enhance the efficiency and effectiveness of pharmacy benefit programs while ensuring cost containment and delivering high-quality patient care. This role demands a keen eye for detail, strong analytical skills, and a collaborative approach to problem-solving. - Data Collection and Management: - Gather and compile pharmacy and healthcare-related data from various sources, including claims, prescriptions, and pharmacy networks, ensuring comprehensive data capture. - Ensure data accuracy, completeness, and consistency through rigorous validation and cleaning processes to maintain high data quality standards. - Data Analysis and Reporting: - Apply statistical and analytical techniques to identify trends, patterns, and anomalies in pharmaceutical claim data, providing actionable insights to support decision-making. - Perform cost-benefit analysis and cost-effectiveness studies for different medication and treatment options, helping to optimize financial and clinical outcomes. - Create reports, dashboards, and visualizations using tools like Domo, Tableau, or Power BI, effectively conveying insights and findings to various stakeholders, including senior leadership and cross-functional teams. - Compare data from different time periods and between different types of customers to better assess which plan actions are working and to what degree. - Predictive Modeling and Forecasting: - Utilize predictive modeling and forecasting techniques to project future pharmacy benefit program costs and utilization patterns, aiding in strategic planning and budgeting. - Assess the impact of different benefit design changes on costs and patient outcomes, providing data-driven recommendations for program adjustments. - Compliance and Regulatory Support: - Stay updated with healthcare regulations and ensure that pharmacy benefit programs comply with relevant laws and regulations, including those related to data privacy and security. - Assist in audits and compliance reporting as necessary, ensuring transparency and adherence to regulatory requirements. - Program Optimization and Collaboration: - Provide data-driven recommendations for optimizing pharmacy benefit programs, including formulary management, prior authorization criteria, and cost-saving strategies. - Collaborate with cross-functional teams including Pharmacists, Account Managers, and IT professionals to implement recommended changes and enhance program performance. - Implement data validation processes to ensure data integrity and accuracy, troubleshooting data-related issues and discrepancies promptly. - Communication and Technical Skills: - Communicate complex data analyses clearly and understandably, tailoring messages to diverse audiences, including technical and non-technical stakeholders. - Develop and disseminate best practices for researching and answering our clients' questions about their benefit experiences and efficacies. - Proficiency in data analysis tools such as SQL, Python, or R, and familiarity with data visualization tools like Domo or Power BI, enabling robust and efficient data handling. - Familiarity with PBM software and pharmacy claims processing systems, ensuring seamless integration and analysis of diverse data sources. - Additional Responsibilities: - Ability to maintain the confidentiality of sensitive medical information and knowledge of HIPAA Privacy and Security Rules. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Qualifications - Strong analytical skills and proficiency in data analysis tools and programming languages, including SQL, Python, or R. - Understanding of pharmacy benefit terminology, formulary management, and medication pricing, providing a solid foundation for effective program analysis. - Previous experience in healthcare analytics, pharmacy benefit management, or a related field, with a preference for experience in healthcare data analysis. - Excellent communication and presentation skills, capable of conveying complex analyses clearly and persuasively. - Attention to detail and the ability to work independently and as part of a team, fostering a collaborative and precise work environment. Requirements - Bachelor's degree in data science, statistics, healthcare management, or a related field; advanced degree preferred. - 2 years experience in data reporting or analysis role. Benefits - Medical, Dental, Vision insurance. - Disability and Life insurance. - Employee Assistance Program. - Remote work options. - Generous Paid-Time Off. - Annual Reviews and Development Plans. - Retirement Plan with company match immediately 100% vested.

Role Description The Proposal Strategist/Writer manages high complexity weighted proposals. The Proposal Strategist/Writer works closely with leadership throughout Liviniti to create customized responses to RFx documents that differentiates Liviniti in the market, while developing strategic content tailored to the needs of clients. This role performs the full range of tasks required to develop a strategic and compliant proposal that is in alignment with client requirements and Liviniti’s brand guidelines. - Provides leadership and guidance of the proposal response, including several SME functional areas and senior leaderships to help in articulating solutions that are in alignment with proposal requirements and client needs. - Creates new proposal text by meeting with subject matter experts or using reference documents. - Edits proposal language to ensure compliance with proposal requirements and incorporates strategic win themes or solutions into the proposal. - Performs a thorough compliance review and quality check of drafts and final proposal version. - Develops a proposal calendar and proposal project plan to ensure the proposal remains on track. - Provides proposal health updates to leadership throughout the proposal development stage, ensuring that milestones are met. - Schedules, coordinates, and participates in color team reviews ensuring compliance with solicitation requirements and client need. - Uses proposal management tools for the effective outreach and engagement of key stakeholders throughout the organization. - Analyzes compliance-driven/technical documentation to determine customer requirements and to understand complex customer issues within the PBM industry. - Formats responses into a professional template in alignment with Liviniti's brand standards. - Participates in proposal kick-off meetings and facilitates discussion on areas of concern. - Reviews and edits content and coordinates with senior leaders to ensure accuracy of revisions. - Submits proposals by the identified due date, coordinating the submission; proactively identifies, communicates, and develops risk mitigation plan to support revenue-generating proposals for Southern Scripts. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Qualifications - PBM or health plan proposal writing experience. - Strong organizational, project management, analytical, and problem-solving skills and the ability to thrive in a fast-paced, deadline-driven, matrix environment. - Excellent computer skills with a proficient knowledge of Microsoft Word and Excel, and Adobe Acrobat; knowledge of PowerPoint. - Excellent writing and organizational skills. - Ability to prioritize multiple tasks and work in a remote environment. - Ability to analyze documentation to determine client requirements and sales strategy and translate this into compelling language. - Ability to adapt to new, technological-driven tools, such as a proposal management tool, online procurement systems, and SharePoint Online. Requirements - 4+ years’ of competitive proposal writing experience in a PBM, healthcare, or managed care environment. - Bachelor’s Degree required. Benefits - Servant Culture - Medical, Dental, Vision insurance - Disability and Life insurance - Employee Assistance Program - Remote work options - Generous Paid-Time Off - Annual Reviews and Development Plans - Retirement Plan with company match immediately 100% vested Position Type and Expected Hours of Work - Full-time/Salaried/Exempt. - Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00AM to 5:00PM CT. - We cover clients from West to East Coast, work times must be adjusted to cover meetings in all time zones. - Ability to work extended hours, weekends and holidays pursuant with industry demands. Travel - This position requires little to no travel from its remote location. Preferred Education and Experience - MBA preferred

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The clinical member services agent (CMSA) is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the clinical department. The CMSA will work in conjunction with the member service agent to assist in clinical situations and resolutions. - Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Confer with customers by telephone to provide information about Rx claims processing. - Understanding of Pharmacy terms and formularies as a certified Pharmacy Technician (CPhT). - Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Follow-up to ensure that appropriate changes were made to resolve customers' problems. - Refer unresolved customer grievances to designated departments for further investigation. - Review Rx insurance policy terms to determine whether a claim is covered for employer group. - Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. - Resolve customers' service or billing complaints. - Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualifications - High School or equivalent. - Customer service experience. - Certified Pharmacy Technician Certification (CPhT) with experience in a pharmacy setting. - Computer experience. Requirements - Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. - Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. - Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. - Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. - Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts. - Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. - Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. - Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. - Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. - Customer and Client Focus. - Problem Solving and Analysis. - Time Management. - Communication Proficiency. - Teamwork Orientation. - Technical Capacity. - Multitasking. - Competencies as a Certified Pharmacy Technician (CPhT). Benefits - Medical, Dental, Vision Insurance - Disability and Life Insurance - Employee Assistance Program - Remote work options - Generous Paid-Time Off - Annual Reviews and Development Plans - Retirement Plan with company match, immediately 100% vested Position Type and Expected Hours of Work This is a full-time, hourly position. Days and hours of work vary on shift assigned. The Call Center hours of operation are Monday – Friday 6a – 10p, Saturday 8a – 6p, and Sunday 8a-5p. On-Call responsibilities are on a rotation basis. This position reports to the Contact Center Supervisor. Travel Minimal travel expected for this position to Natchitoches, Louisiana for training and development.

Role Description The clinical member services agent (CMSA) is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the clinical department. The CMSA will work in conjunction with the member service agent to assist in clinical situations and resolutions. - Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Confer with customers by telephone to provide information about Rx claims processing. - Understanding of Pharmacy terms and formularies as a certified Pharmacy Technician (CPhT). - Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Follow-up to ensure that appropriate changes were made to resolve customers' problems. - Refer unresolved customer grievances to designated departments for further investigation. - Review Rx insurance policy terms to determine whether a claim is covered for employer group. - Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. - Resolve customers' service or billing complaints. - Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualifications - High School or equivalent. - Customer service experience. - Certified Pharmacy Technician Certification (CPhT) with experience in a pharmacy setting. - Computer experience. Requirements - Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. - Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. - Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. - Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. - Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts. - Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. - Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. - Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. - Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. - Customer and Client Focus. - Problem Solving and Analysis. - Time Management. - Communication Proficiency. - Teamwork Orientation. - Technical Capacity. - Multitasking. - Competencies as a Certified Pharmacy Technician (CPhT). Benefits - Medical, Dental, Vision Insurance. - Disability and Life Insurance. - Employee Assistance Program. - Remote work options. - Generous Paid-Time Off. - Annual Reviews and Development Plans. - Retirement Plan with company match, immediately 100% vested. Position Type and Expected Hours of Work This is a full-time, hourly position. Days and hours of work vary on shift assigned. The Call Center hours of operation are Monday – Friday 6a – 10p, Saturday 8a – 6p, and Sunday 8a-5p. On-Call responsibilities are on a rotation basis. This position reports to the Contact Center Supervisor. Travel Minimal travel expected for this position to Natchitoches, Louisiana for training and development.

Business Intelligence Analyst - REMOTE Role and Responsibilities The Business Intelligence Analyst – RxCompass & Variable Copay serves as the strategic data and analytics lead across both programs, providing clear visibility into performance, savings, drug list management, and operational execution. Reporting directly to the Director of RxCompass and Variable Copay, this role is responsible for designing and automating advanced reporting solutions that support capture rate optimization, drug list governance, savings opportunity identification, vendor performance oversight, and scalable program growth. This position leverages Snowflake, advanced SQL, SSRS, and Power BI to develop executive-level dashboards and performance frameworks that translate complex pharmacy and operational data into actionable insights. The Analyst will establish reporting governance across capture rates, savings realization, drug pipeline impacts, financial trends, and performance management metrics to ensure data integrity, transparency, and accountability. Success in this role is measured by increased reporting automation, stronger KPI standardization, improved capture rate and savings visibility, and the ability to deliver accurate, decision-ready intelligence that informs strategic and operational leadership. Data Architecture & Advanced Query Development • Develop and optimize advanced SQL queries within Snowflake and SQL Server environments. • Design scalable data models supporting capture rate, savings, drug list management, and performance analytics. • Extract, transform, and validate pharmacy claims, eligibility, savings, and operational datasets. • Ensure reconciliation accuracy and reporting consistency across multiple systems and data sources. Dashboard Development & Executive Reporting • Design, build, and maintain automated Power BI dashboards for RxCompass and Variable Copay. • Develop executive-ready visualizations supporting SLA performance, workforce metrics, vendor oversight, capture rate tracking, and savings realization. • Standardize KPI definitions and reporting frameworks across both programs. • Apply strong data storytelling and visualization best practices to enhance decision-making clarity. Capture Rate, Savings & Drug List Intelligence • Build and maintain reporting frameworks to measure and improve capture rates across programs. • Identify savings opportunities through trend analysis and financial modeling. • Analyze drug list performance, pipeline impacts, and program optimization opportunities. • Provide data-driven recommendations to support program growth and financial performance. Performance Analytics, Root Cause & Remediation Support • Develop reporting visibility into vendor performance, SLA adherence, and operational execution. • Lead structured root cause analysis on performance gaps, reporting discrepancies, and savings variances. • Quantify operational and financial impact of identified issues. • Partner with Operations and Business Integration to develop data-informed remediation strategies. • Track and validate post-remediation performance to ensure sustainable correction and measurable improvement. Reporting Automation & Governance • Automate recurring operational and executive reporting to reduce manual processes and improve reliability. • Develop SSRS reports and implement scheduled refresh and distribution pipelines. • Build anomaly detection and validation logic to proactively identify data inconsistencies. • Maintain documentation of reporting logic, KPI definitions, and governance standards. Strategic Partnership • Serve as the primary analytics advisor to the Director of RxCompass & Variable Copay. • Partner cross-functionally with Operations, Business Integration, IT, Claims, Finance, and Vendor Management teams. • Translate complex business questions into scalable reporting and analytical solutions. • Support strategic planning, growth initiatives, and financial performance oversight. REQUIRED SKILLS AND COMPETENCIES - Advanced SQL required (complex joins, CTEs, large dataset querying, performance optimization). - Strong experience in Snowflake or similar cloud data warehouse environment highly preferred. - Advanced Power BI required (data modeling, DAX, dashboard automation). - Advanced Excel required, including Power Query and complex data transformation. - Demonstrated ability to build automated dashboards and eliminate manual reporting processes. - Strong analytical skills with the ability to translate complex data into executive-ready insights. - Experience developing performance, capture rate, and savings reporting frameworks. - Excellent time management skills and ability to work independently and effectively prioritize tasks - Excellent interpersonal skills; must be a team player - Strong written and verbal communication skills with a positive, patient, and professional demeanor - Ability to maintain confidentiality of sensitive medical information; knowledge of HIPAA Privacy and Security Rules - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. PREFERRED QUALIFICATIONS - Experience working in Snowflake or other cloud data warehouse environments. - Experience in healthcare, PBM, specialty pharmacy, or pharmacy claims analytics. - Experience developing capture rate, savings, or performance reporting frameworks. - Experience supporting executive-level reporting and KPI governance. - Familiarity with pharmacy claims components (ingredient cost, accumulators, pricing logic). Position Type and Expected Hours of Work - Full-time/Salaried/Exempt. - Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00AM to 5:00PM CT. We cover clients from West to East Coast, work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends and holidays pursuant with industry demands. What We Have to Offer Our benefits package is designed to keep our employees happy and healthy - physically, mentally and financially. - Medical, Dental, Vision insurance - Disability and Life insurance - Employee Assistance Program - Remote work options - Generous Paid-Time Off - Annual Reviews and Development Plans - Retirement Plan with company match immediately 100% vested Travel This position requires minimal travel. Required Education and Experience - Undergraduate degree in Information Systems or similar Preferred Education and Experience - Familiarity with pharmacy claims coding terminology preferred - Degree or equivalent experience; preferably in a technology or technical business discipline - Intermediate level knowledge with any of the following: SQL Server or other RDMS, SSRS, or Power BI RxCompass, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RxCompass, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. RxCompass, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RxCompass, LLC employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V

Manager, RxCompass/Variable Copay Operations - REMOTE Role and Responsibilities The RxCompass and Variable Copay Operations Manager reports to the Associate Director of RxCompass and Variable Copay Operations and is responsible for overseeing frontline service delivery across RxCompass and Variable Copay programs. This role manages Supervisors who oversee Associate Care Navigators, PAP Navigators, and Care Coordinators to ensure performance excellence, SLA adherence, queue integrity, and high-quality member support. The following objectives further define the key job functions with a special focus on the following: OPERATIONAL PERFORMANCE MANAGEMENT - Oversee daily operational performance across RxCompass and Variable Copay teams. - Ensure Supervisors actively manage queue volumes, turnaround times, and service levels. - Monitor KPIs including SLA adherence, productivity, quality scores, call/ticket metrics, and escalation trends. - Conduct daily and weekly operational reviews with Supervisors to drive accountability and performance improvement. - Identify performance gaps and implement structured corrective action plans. SUPERVISOR LEADERSHIP & WORKFORCE MANAGEMENT - Directly manage Supervisors overseeing Associate Care Navigators, PAP Navigators, and Care Coordinators. - Lead hiring, onboarding, coaching, performance management, and development of Supervisors. - Ensure Supervisors maintain clear expectations, documentation standards, and performance accountability for frontline teams. - Support workforce planning, scheduling strategy, and capacity forecasting in collaboration with the Associate Director. - Foster a culture of urgency, professionalism, and member-first service delivery. ESCALATION & ISSUE MANAGEMENT - Serve as the operational escalation point for complex member and client issues. - Escalate systemic concerns to the Associate Director when appropriate. - Ensure timely resolution of escalations while maintaining quality and compliance standards. - Monitor trends in escalations to proactively address recurring issues and performance gaps. PROCESS ADHERENCE & CONTINUOUS IMPROVEMENT - Ensure SOP adherence across all RxCompass and Variable Copay workflows. - Partner with Training and QA to improve performance outcomes and knowledge consistency. - Support implementation of workflow updates, system enhancements, and operational changes. - Promote efficiency and consistency across frontline processes. CROSS-FUNCTIONAL COLLABORATION - Collaborate with Claims, IT, Product, Clinical, and Client Services teams to resolve operational barriers. - Partner with Business Integration during implementation rollouts and process transitions. - Ensure frontline operational readiness for new program initiatives. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Required Skills and Competencies • 5–8+ years of experience in healthcare, PBM, specialty pharmacy, or related operational environments. • 3–5+ years of leadership experience managing Supervisors, Team Leads, or frontline healthcare staff. • Demonstrated success managing high-volume operational environments with strict SLA and turnaround requirements. • Strong understanding of queue management, workforce productivity metrics, and service-level performance tracking. • Experience developing and holding leaders accountable to performance expectations and quality standards. • Ability to coach and develop Supervisors to improve team engagement, documentation accuracy, and member experience. • Strong problem-solving skills with the ability to identify operational gaps and implement corrective actions. • Effective communication skills with the ability to engage frontline staff, cross-functional partners, and senior leadership. • High sense of urgency, adaptability, and ability to function effectively in fast-paced environments. • Strong organizational skills and ability to prioritize competing operational demands. • Proficiency in Microsoft Office and operational reporting systems. • Ability to maintain confidentiality and adhere to HIPAA and compliance requirements. Supervisory Responsibility • Directly supervises Operations Supervisors overseeing Associate Care Navigators, PAP Navigators, and Care Coordinators. • Provides indirect oversight of frontline operational staff through Supervisor leadership. • Responsible for hiring, coaching, performance management, development planning, and corrective action for Supervisors. • Accountable for ensuring Supervisors maintain staffing coverage, performance standards, and documentation compliance across all assigned teams. Position Type and Expected Hours of Work - Full-time/Salaried/Exempt. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 5:00 PM CT. We cover clients from the West to the East Coast; work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays pursuant to industry demands. What We Have to Offer Our benefits package is deigned to keep our employees happy and healthy - physically, mentally and financially. - Medical, Dental, Vision insurance - Disability and Life insurance - Employee Assistance Program - Remote work options - Generous Paid-Time Off - Annual Reviews and Development Plans - Retirement Plan with company match immediately 100% vested Travel No travel is expected for this position. Required Education and Experience • Bachelor’s degree required (Business, Healthcare Administration, Pharmacy, or related field preferred). • 5–8+ years of progressive experience in pharmacy benefits management, specialty pharmacy, healthcare operations, or related service environments. • 3–5+ years of direct leadership experience managing Supervisors, Team Leads, or frontline healthcare teams. • Demonstrated experience managing high-volume queue environments with defined service level agreements (SLAs) and turnaround time expectations. • Proven ability to drive workforce productivity, quality improvement, and performance accountability initiatives. • Experience handling complex member or client escalations within a healthcare or PBM setting. • Working knowledge of Variable Copay, Patient Assistance Programs (PAP), care navigation, infusion coordination, or related pharmacy support programs preferred RxCompass, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RxCompass, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. RxCompass, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RxCompass, LLC employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V