• Design, develop, implement, and facilitate training and development programs for employees in classroom, virtual, distance learning, and eLearning formats.
• Serve as a subject matter resource for training and development procedures, learning management systems, learning content management systems, group dynamics, and learner engagement practices.
• Administer and configure learning management system activities, including course setup, enrollment, rosters, training calendars, completion tracking, learning records, and participation documentation.
• Build and maintain learning metrics, dashboards, reports, and KPIs to monitor participation, completion, effectiveness, adoption, and business impact across multiple disciplines.
• Research, evaluate, recommend, and implement training options, content, tools, and delivery methods that meet organizational needs and improve the learner experience.
• Partner cross-functionally with Operations, Sales, Finance, Legal, IT, and other stakeholders to execute enterprise learning initiatives and support consistent training adoption.
• Create, update, and maintain training documentation, job aids, learning communications, and standard work to promote clarity and consistency.
• Perform other duties as assigned and comply with all company policies, procedures, and applicable regulatory requirements.
