• Design and deliver live, scaled 1:many training webinars covering various Mitratech HR Solutions across all client and partner segments • Collaborate with Customer Success Managers to plan and execute partner-sponsored client trainings tailored to specific audiences • Develop asynchronous training content including Articulate eLearning courses, instructional videos, support articles, one-pagers, and email enablement campaigns • Manage and triage an internal training request queue, prioritizing requests by urgency and impact and ensuring timely delivery of content and support • Collect and analyze training engagement data, registration and attendance metrics, and post-training feedback to continuously improve content effectiveness and identify gaps • Make data-informed recommendations to leadership on new content development, content updates, and process improvements • Stay current on all product updates across the HR Solutions suite and proactively update or create training content to reflect platform changes • Partner cross-functionally with Customer Success, Implementation, Product, Advisory Services, Technical Support, and other teams to align training efforts with business priorities • Provide monthly updates on training KPIs, content utilization, and goal attainment to manager • Perform other duties as assigned