Customer Support Remote Jobs in Rhode Island (US)

This page tracks remote customer support openings that are location-eligible for Rhode Island.

Open jobs

8,596

Hiring companies this week

Salary sample

$19 - $95,000

Jobs added last hour

Strict location onlyShow closed jobs

Post Date

Minimum Salary

Experience

8596 Jobs

3092 Companies

Insurance Support Specialist

iStaff Pros

Customer Support11 hours ago

Full Time Remote Mid Level

Role Description We are seeking a detail-oriented Remote Insurance Support Specialist to assist with back-office operations for a Farmers Insurance agency. This is a part-time, fully remote opportunity ideal for someone with prior insurance or Farmers experience who prefers a non-customer-facing role. This position focuses on quoting, data entry, and policy support—no phone work required. - Prepare and process insurance quotes (including Foremost quoting) - Perform accurate data entry and policy updates within Farmers systems - Upload and manage policy documents and files - Assist with cross-selling setup and policy support tasks - Maintain organized and compliant client records - Support agency operations with general back-office tasks Qualifications - Previous experience with Farmers Insurance systems preferred - Insurance industry experience required - Strong attention to detail and accuracy - Comfortable working independently in a remote environment - Ability to manage tasks efficiently without direct supervision - No license required Requirements - Schedule: Approximately 20 hours per week (flexible schedule) - Location: 100% Remote - Compensation: $19–$22 per hour (based on experience) - Work Type: Back-office support (no phone responsibilities) Benefits - This position is with a Farmers independent contractor agent, not with Farmers Insurance Companies. - Employees of Farmers agents must successfully complete applicable licensing requirements and training programs. - Farmers agents are independent contractors who hire their own employees. - Farmers agents’ employees are not employees of Farmers Insurance. - This is a Permanent position.

View details: Insurance Support Specialist

Worldwide

$19 - $22 / hour

Apply

Product Support Specialist

Tasso

Customer Support19 hours ago

Full Time Remote Mid Level

Role Description We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The position will report to our Director of Customer Service. An ideal candidate will have at least 1 year of experience in a customer service or product support role and must be based in the Seattle area. - Professionally handle all incoming requests from customers and ensure that customer requests for information are fully satisfied. - Process customer and internal orders thoroughly and accurately as needed. - Provide ongoing patient and customer support, answering questions about device usage and logistics. - Ensure coverage of customer and patient communication channels (phone, email) for hours of operation are filled. - Perform account setup and creation, including onboarding and adding new customers to internal systems and maintaining accurate, up-to-date account records. - Complete data uploads and file-transfer tasks accurately and on schedule, ensuring data integrity and confidentiality across systems. - Process customer requests for inventory returns, RMA’s (Return Material Authorization), and replacement orders. - Build sustainable relationships of trust through open and interactive communication with internal and external customers. - Partner with cross-functional departments as needed to ensure exceptional customer service is being delivered to customers and patients. - Escalate customer complaints for investigation as required. - Assist with Recall or Field Corrective Action activities as required. - Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. - Duties may be modified or assigned at any time to meet the needs of the business. Qualifications - 1+ years’ experience in customer service or product support role, medical device/health care field preferred. - Comfortable having product conversations including troubleshooting customer and patient problems to resolution. - Self-starter who works well with ambiguity and uncertainty. - Strong interpersonal skills, including active listening to customers and patients, as well as a team-first mentality with your Tasso colleagues. - Attention to detail – tracking and managing customer tickets and complaints to completion. - Fast-paced office environment; requires significant use of telephone and computer. Requirements - Two (2) years of call center experience in a medical device manufacturing environment or similar experience with a high-call volume. - Experience in Complaint Intake. - Working knowledge of GMP. Benefits - $24/hr - $26/hr based on experience + Stock Options. - 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents. - 11 Paid Holidays and generous Time Off policies. - 401K + Employer Match. - Paid parental leave policy.

View details: Product Support Specialist

United States

$24 - $26 / hour

Apply

Customer Support Operations Manager

Vista Fulfillment Group

Customer Support21 hours ago

Full Time Remote Lead

Role Description Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation. This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM. - Manage a team of approximately 10 customer support agents handling customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support. - Reduce first response time from approximately 48 hours to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance. Qualifications - Experience implementing Fin AI from the ground up or rescuing a failed AI support implementation. - Experience in ecommerce, fulfillment, logistics, retail, marketplaces, alcohol, or order-management support environments. - Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows. - Experience creating CS dashboards, weekly KPI reports, SOPs, internal playbooks, and quality assurance scorecards. - Experience working with technical teams to improve integrations, reporting, AI workflows, and automation logic. Requirements - Must be located in the United States. - Bachelor’s degree required. - Experience managing customer support teams of at least 10 people. - Minimum 3 years of hands-on Intercom experience. - Minimum 3 years of hands-on experience with Fin AI, Intercom’s AI agent, including setup, flow design, automation, and optimization. - Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance. - Experience managing chat, email, and phone support teams. - Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes. - Technical comfort with basic APIs, integrations, reporting exports, data analysis, and working with developers or consultants to complete support system improvements. - Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend changes when needed. - Excellent written and verbal communication skills. - Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. Benefits - Hourly Rate: $30–$40/hour, depending on experience. - Medical and dental benefits available.

View details: Customer Support Operations Manager

United States

$30 - $40 / hour

Apply

Member Support Coordinator

AO Globe Life

AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.

Customer Support22 hours ago

Full Time Remote Mid LevelTeam 1,001-5,000H1B No Sponsor

Company Site LinkedIn

Role Description AO Globe Life is seeking experienced professionals to support veterans and their families through virtual consultations. This fully remote opportunity offers flexible scheduling, structured training, and the ability to make a meaningful impact—without cold calling or outbound prospecting. All client appointments are warm, pre-scheduled consultations provided directly to you. If you’re looking for a career that combines purpose, flexibility, and professional growth while supporting the veteran community, this opportunity offers the structure and support to succeed. - Conduct scheduled virtual consultations with veterans and their families via Zoom - Clearly explain available coverage options and answer client questions - Guide clients through the enrollment process and provide ongoing support - Maintain accurate digital records and ensure compliance with company and industry standards - Participate in weekly training sessions, team development meetings, and leadership workshops Qualifications - Background in client services, consulting, or sales environments - Strong virtual communication and relationship-building skills - Organized, coachable, and mission-driven professionals - Comfortable using Zoom, CRM systems, and digital documentation tools - Interest in supporting veterans and their families Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or PC with webcam access Benefits - Fully remote work environment available to U.S.-based professionals - Flexible scheduling with autonomy over your workday - Weekly commission-based earnings with vested renewals for long-term income growth - Warm, pre-qualified client appointments provided—no cold outreach required - Paid training and licensing support - Equity opportunity for qualifying team members - Monthly and quarterly performance bonuses - Structured leadership development and career advancement pathways Company Description With more than 70 years of experience, AO Globe Life partners with labor unions, credit unions, and veteran-focused organizations to provide supplemental coverage to working families nationwide. The company’s mission is built on service, integrity, and long-term career development, supported by a fully remote infrastructure that empowers professionals to succeed.

View details: Member Support Coordinator

United States

90K - 120K / year

Apply

Customer Veteran Support Advisor

AO Globe Life

Customer Support1 day ago

Full Time Remote Mid LevelTeam 1,001-5,000H1B No Sponsor

Company Site LinkedIn

Role Description AO Globe Life is hiring experienced professionals to support veterans and their families through scheduled virtual consultations. This fully remote opportunity offers schedule flexibility, structured training, and the ability to make a meaningful impact while helping families understand important coverage options. All client consultations are scheduled in advance, allowing you to focus on delivering excellent service and guidance without cold outreach. - Conduct scheduled virtual consultations with veterans and their families via Zoom - Help clients understand available coverage options with clarity and professionalism - Guide individuals through the onboarding and enrollment process - Provide ongoing account support and follow-up assistance - Maintain accurate digital records and ensure compliance with company standards - Participate in weekly training sessions, team meetings, and professional development workshops Qualifications - Background in client service, consulting, or customer-facing roles - Excellent virtual communication and relationship-building skills - Organized, coachable, and mission-driven - Comfortable using Zoom, CRM systems, and digital documentation tools - Passion for supporting veterans and their families is highly valued Requirements - Must be legally authorized to work in the United States - Must have a reliable internet connection - Must use a Windows-based laptop or PC with webcam access Benefits - Fully remote role available to U.S.-based professionals - Flexible scheduling with autonomy over your workday - Pre-qualified client consultations provided - Paid training and licensing support - Leadership development programs and mentorship - Recognition programs and performance incentives - Opportunities for professional growth within a structured team environment Company Description With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran-focused organizations to help working families understand coverage options that protect their financial futures. Our remote-first infrastructure supports professionals across the country while maintaining a strong commitment to service, integrity, and long-term growth.

View details: Customer Veteran Support Advisor

United States

90K - 120K / year

Apply

Customer Service Representative

AIL

With more than 70 years of industry experience, AO Globe Life is a trusted provider of life insurance solutions for veterans, labor union members, credit unions, and working families. Our mission is centered on service, integrity, and impact—protecting families while building meaningful careers for our team members.

Customer Support1 day ago

Full Time Remote Mid LevelTeam 5,001-10,000

Role Description AO Globe Life is expanding and seeking motivated, service-oriented professionals to join our fully remote team. In this role, you will support veterans, union members, and working families by helping them access life insurance and supplemental benefit solutions that protect their financial futures. This opportunity is well suited for individuals who value flexibility, purpose-driven work, and performance-based career growth within a structured and supportive environment. Why This Opportunity Stands Out - Fully Remote Work: Work from anywhere in the U.S. within a fully virtual, structured environment. - Performance-Based Growth: Commission-based compensation with no income cap and advancement tied directly to results. - Warm Leads Provided: Engage with members from an established database—no cold calling required. - No Start-Up or Overhead Costs: Begin your career without upfront business expenses. - Incentives and Recognition: Advancement opportunities, performance recognition, and rewards based on results. - Union Affiliation: Membership in OPEIU Local 277, representing decades of industry advocacy and stability. Key Responsibilities - Conduct virtual consultations to assess members’ insurance and financial protection needs. - Present customized life and supplemental insurance solutions. - Guide members through the application and enrollment process with professionalism. - Provide ongoing policy support, reviews, and claims assistance. - Maintain compliance with all state and federal insurance regulations. Qualifications - Strong verbal and written communication skills. - Self-motivated with the ability to work independently in a remote environment. - Comfortable using technology and managing a virtual workflow. - Solution-oriented with a client-first mindset. - Sales or customer-facing experience preferred (training provided). - Ability to obtain a Life Insurance License. Requirements - Must be legally authorized to work in the United States. - We are unable to hire non-U.S. residents or citizens at this time. Why AO Globe Life? This is more than a job—it’s a long-term career path. You’ll join a mission-driven organization that values service, leadership, and professional growth while giving you the opportunity to make a meaningful impact in the lives of others. If you are driven, adaptable, and ready to build a rewarding remote career, we encourage you to apply.

View details: Customer Service Representative

United States

95K - 110K / year

Apply

Member Engagement Coordinator

AIL

Customer Support1 day ago

Full Time Remote Mid LevelTeam 5,001-10,000

Role Description AO Globe Life is seeking motivated, growth-oriented professionals who want to launch long-term careers in a fully remote environment. This opportunity is ideal for individuals who value structure, mentorship, and meaningful work while building skills that support long-term professional development. With comprehensive training, ongoing support, and pre-qualified client consultations, you’ll be set up to focus on developing your abilities and delivering strong client experiences from day one. What You’ll Gain - 100% remote work environment from anywhere in the United States - Flexible scheduling that supports work-life balance - Pre-qualified client consultations provided — no cold outreach required - Comprehensive training and licensing support - Weekly direct deposit - Monthly and quarterly performance bonuses - Union representation through OPEIU Local 277 - Leadership development and advancement opportunities - Recognition programs and performance-based incentives - A stable organization with a 70+ year legacy of service What You’ll Do - Connect with individuals who have requested information about benefit programs - Understand each client’s needs and provide clear, personalized guidance - Explain available coverage options in a professional, easy-to-understand manner - Support clients through the enrollment process and provide follow-up communication - Assist existing clients with updates, reviews, and general support - Maintain accurate digital documentation and ensure compliance standards - Participate in training sessions, mentorship programs, and team collaboration Who Thrives in This Role - Strong communicators who enjoy helping others - Self-motivated professionals comfortable working independently - Organized individuals who can manage time and responsibilities effectively - Candidates confident using Zoom and digital tools - Individuals open to coaching, mentorship, and continuous development - Customer service or client-facing experience is helpful but not required Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with webcam - Must be physically located within the United States - Eligible to obtain a Life Insurance License (licensing support provided) Company Description For more than 70 years, AO Globe Life has served working families, veterans, and union members by providing supplemental benefits that support long-term financial security. Our organization is built on integrity, service, and strong relationships—both with our clients and our team. Apply today to begin building a flexible, purpose-driven career with long-term growth potential.

View details: Member Engagement Coordinator

United States

95K - 110K / year

Apply

Customer Experience Specialist

Blyss Journeys

Dream it! Visit it!

Customer Support1 day ago

Full Time Remote Mid LevelTeam 1-10H1B No Sponsor

Company Site LinkedIn

Role Description We are seeking a motivated and customer-focused Customer Experience Specialist to support clients by coordinating personalized service requests and delivering exceptional customer care. This remote position is ideal for individuals who enjoy helping others, managing details, and ensuring a positive client experience from start to finish. The Customer Experience Specialist serves as a primary point of contact for clients, providing timely assistance, coordinating service arrangements, and maintaining accurate records. Success in this role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. - Respond promptly to client inquiries and provide accurate information and support - Coordinate service requests, confirmations, and scheduling updates - Maintain detailed and accurate client records using digital systems and online platforms - Communicate professionally with clients through email, phone, and other communication channels - Monitor ongoing requests to ensure timely completion and client satisfaction - Follow up with clients to address questions, gather feedback, and provide additional assistance as needed - Collaborate with team members to ensure a seamless client experience - Identify and resolve issues while maintaining a high level of professionalism Qualifications - Strong organizational, interpersonal, and communication skills - Ability to multitask and effectively manage multiple client requests - Detail-oriented with strong problem-solving abilities - Comfortable using computers, web-based applications, and online communication tools - Self-motivated with the ability to work independently in a remote environment - Previous customer service, administrative, hospitality, or support experience is preferred but not required Requirements - Reliable internet connection and basic computer proficiency - Professional communication and customer-focused mindset - Ability to maintain confidentiality and handle information responsibly - Strong time management skills and dependability Benefits - Fully remote work environment - Flexible scheduling opportunities - Comprehensive training and ongoing support - Professional development and growth opportunities - Collaborative and supportive team culture

View details: Customer Experience Specialist

United States

Apply

Customer Service & Travel Experience Specialist

Blyss Journeys

Dream it! Visit it!

Customer Support1 day ago

Full Time Remote Mid LevelTeam 1-10H1B No Sponsor

Company Site LinkedIn

Role Description We are looking for customer-focused, self-motivated individuals to join our team as Customer Service & Travel Experience Specialists. In this remote role, you will assist clients in planning and coordinating memorable travel experiences while providing exceptional support throughout the booking process and beyond. This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in building a rewarding career within the travel industry. No prior travel industry experience is required, as comprehensive training is provided. Key Responsibilities - Assist clients with planning and booking vacations, cruises, destination weddings, honeymoons, and other travel experiences - Provide outstanding customer support through phone, email, text, and online communication channels - Research destinations, resorts, accommodations, and travel options based on client preferences and budgets - Coordinate and manage travel reservations, including accommodations, transportation, and vacation packages - Maintain clear and professional communication with clients before, during, and after travel - Address client questions, itinerary changes, and travel-related concerns promptly and professionally - Build lasting client relationships to encourage repeat business and referrals - Maintain accurate client records and booking documentation Qualifications - Strong customer service and interpersonal communication skills - Ability to work independently and manage tasks effectively - Highly organized with strong attention to detail - Comfortable using computers, email, and web-based systems - Reliable internet connection and phone access - Previous experience in customer service, hospitality, sales, or a related field is preferred but not required Benefits - Fully remote work environment - Flexible scheduling - Comprehensive training and ongoing support - Access to industry-leading booking platforms and travel resources - Travel discounts and industry perks - Performance-based earning potential with opportunities for growth - Supportive and collaborative team culture Ideal Candidates - Individuals seeking a flexible remote opportunity - Customer service professionals interested in a new career path - Stay-at-home parents, retirees, and career changers - Travel enthusiasts who enjoy helping others create meaningful experiences - Motivated individuals looking to develop new skills and grow professionally

View details: Customer Service & Travel Experience Specialist

United States

Apply

Account Manager, Customer Experience

Amsive

Amsive is a data-centric, omnichannel marketing services agency "built to amplify results" for clients. The company exists to make data-centric marketing a reality for businesses o

Customer Support1 day ago

Full Time Remote Mid Level

• Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery • Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans. • Support Account Director in driving retention and identifying organic growth opportunities. • Own program clarity and momentum across complex, cross-channel initiatives. • Work moves forward because you are driving it. • Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy. • Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps. • Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications. • Support development of QBR and annual business review materials. • Collaborate with marketing teams to refine optimization recommendations. • Partner with team members to ideate audience, creative, and channel testing strategies. • Maintain curiosity around data-driven marketing trends and emerging best practices. • Become proficient in Amsive’s tools and systems to ensure operational excellence.

View details: Account Manager, Customer Experience

United States

$75K / year

Apply

8,586more opportunities are still waiting for you.Log in now and take your next shot before someone else does.