• Asesorar a los clientes en sus consultas • Manejar el BackOffice de la empresa • Colaborar con el equipo en proyectos de servicio al cliente • Mantener registros precisos de interacciones con clientes

• Horario de labores: de Lunes a Sabados • Lunes de 9:00 am - 7:00 pm y Sabados 9:00 a.m. A 12:00 pm • O trabajar de Lunes a Sabados en horarios flexibles con descanso los Domingos

• Provide exceptional customer service and act as a brand ambassador for our customer • Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service • Create best-in-class experiences for all fans that contact us • Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.) • Effectively use all available technology tools and resources to resolve fan inquiries • Develop/maintain a general knowledge of client’s products and services

Role Description We are seeking a motivated and customer-focused Customer Experience Specialist to support clients by coordinating personalized service requests and delivering exceptional customer care. This remote position is ideal for individuals who enjoy helping others, managing details, and ensuring a positive client experience from start to finish. The Customer Experience Specialist serves as a primary point of contact for clients, providing timely assistance, coordinating service arrangements, and maintaining accurate records. Success in this role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. - Respond promptly to client inquiries and provide accurate information and support - Coordinate service requests, confirmations, and scheduling updates - Maintain detailed and accurate client records using digital systems and online platforms - Communicate professionally with clients through email, phone, and other communication channels - Monitor ongoing requests to ensure timely completion and client satisfaction - Follow up with clients to address questions, gather feedback, and provide additional assistance as needed - Collaborate with team members to ensure a seamless client experience - Identify and resolve issues while maintaining a high level of professionalism Qualifications - Strong organizational, interpersonal, and communication skills - Ability to multitask and effectively manage multiple client requests - Detail-oriented with strong problem-solving abilities - Comfortable using computers, web-based applications, and online communication tools - Self-motivated with the ability to work independently in a remote environment - Previous customer service, administrative, hospitality, or support experience is preferred but not required Requirements - Reliable internet connection and basic computer proficiency - Professional communication and customer-focused mindset - Ability to maintain confidentiality and handle information responsibly - Strong time management skills and dependability Benefits - Fully remote work environment - Flexible scheduling opportunities - Comprehensive training and ongoing support - Professional development and growth opportunities - Collaborative and supportive team culture