Tasso

Role Description We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The position will report to our Director of Customer Service. An ideal candidate will have at least 1 year of experience in a customer service or product support role and must be based in the Seattle area. - Professionally handle all incoming requests from customers and ensure that customer requests for information are fully satisfied. - Process customer and internal orders thoroughly and accurately as needed. - Provide ongoing patient and customer support, answering questions about device usage and logistics. - Ensure coverage of customer and patient communication channels (phone, email) for hours of operation are filled. - Perform account setup and creation, including onboarding and adding new customers to internal systems and maintaining accurate, up-to-date account records. - Complete data uploads and file-transfer tasks accurately and on schedule, ensuring data integrity and confidentiality across systems. - Process customer requests for inventory returns, RMA’s (Return Material Authorization), and replacement orders. - Build sustainable relationships of trust through open and interactive communication with internal and external customers. - Partner with cross-functional departments as needed to ensure exceptional customer service is being delivered to customers and patients. - Escalate customer complaints for investigation as required. - Assist with Recall or Field Corrective Action activities as required. - Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. - Duties may be modified or assigned at any time to meet the needs of the business. Qualifications - 1+ years’ experience in customer service or product support role, medical device/health care field preferred. - Comfortable having product conversations including troubleshooting customer and patient problems to resolution. - Self-starter who works well with ambiguity and uncertainty. - Strong interpersonal skills, including active listening to customers and patients, as well as a team-first mentality with your Tasso colleagues. - Attention to detail – tracking and managing customer tickets and complaints to completion. - Fast-paced office environment; requires significant use of telephone and computer. Requirements - Two (2) years of call center experience in a medical device manufacturing environment or similar experience with a high-call volume. - Experience in Complaint Intake. - Working knowledge of GMP. Benefits - $24/hr - $26/hr based on experience + Stock Options. - 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents. - 11 Paid Holidays and generous Time Off policies. - 401K + Employer Match. - Paid parental leave policy.