Amsive is a data-centric, omnichannel marketing services agency "built to amplify results" for clients. The company exists to make data-centric marketing a reality for businesses o
Account Manager, Customer Experience
Location
United States
Posted
1 day ago
Salary
$75K / year
Seniority
Mid Level
Job Description
Account Manager, Customer Experience
Amsive
• Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery • Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans. • Support Account Director in driving retention and identifying organic growth opportunities. • Own program clarity and momentum across complex, cross-channel initiatives. • Work moves forward because you are driving it. • Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy. • Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps. • Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications. • Support development of QBR and annual business review materials. • Collaborate with marketing teams to refine optimization recommendations. • Partner with team members to ideate audience, creative, and channel testing strategies. • Maintain curiosity around data-driven marketing trends and emerging best practices. • Become proficient in Amsive’s tools and systems to ensure operational excellence.
Job Requirements
- 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV.
- 2+ years of experience in an agency environment with proven success managing client relationships.
- Experience serving as the primary client point of contact for omnichannel campaigns.
- Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production.
- Strong written and verbal communicator brings clarity and confidence to every interaction.
- Highly organized, able to manage multiple projects while maintaining trust and momentum.
- Strong grasp of marketing and communication principles.
- Proficient in Microsoft Office, especially PowerPoint and Excel.
- Comfortable working in regulated environments and compliance-driven workflows.
- Able to interpret data and translate it into business insight.
- Demonstrated ability to build and maintain profitable client relationships.
- Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment.
Benefits
- Paid time off that includes Unlimited Vacation Time
- Annual Sick Days
- Mental Health Days
- Holidays
- Dental, Vision, and Health Insurance
- 401(k) with a company match program
- Paid Parental Leave
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Design, implement, integrate, and support enterprise Manufacturing Execution System (MES / MOM) solutions built on AVEVA platforms • Hands on configuration, business process alignment, and production support across manufacturing operations, quality, and performance management domains • Diagnose and resolve MES incidents impacting manufacturing operations, quality, or compliance • Participate in on call rotations and critical production issue resolution • Support change, incident, and problem management using ITIL aligned processes and tools • Develop and maintain: Configuration specifications, Test plans, validation scripts, and execution reports
Contract Licensed Support Agent
Forbes AdvisorMoney advice, news and reviews from a name you trust. Navigating your financial decisions starts here.
• Provide top-tier technical support via phone, email, and chat, ensuring prompt and effective resolution of customer inquiries. • Conduct high-level customer service to identify customers' needs and recommend the most suitable products. • Maintain accurate and detailed customer records, documenting interactions and ensuring data integrity. • Assist with process improvement initiatives and implement ideas in a fast-paced, dynamic environment. • Document and manage various ongoing projects and ensure timely completion. • Identify and propose automated solutions to streamline processes, enhancing efficiency and productivity. • Monitor and analyze customer feedback and metrics to identify trends, escalate issues, and propose improvement solutions. • Participate in creating and maintaining knowledge base articles, FAQs, and other customer-facing resources.
Traveller Support Agent, Bilingual French – English Speaker
OnSpot Travel GroupTraveler Experience, Redefined.
• Support travellers in real time • Manage requests and unexpected situations • Ensure excellent service throughout their journey
• Responsible for all areas of customer service regarding research and resolution of telephone inquiries from members or patients. • Handle incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues or patient services needs. • Update billing information, establish payment plans, resolve payment inquiries, or assist with patient scheduling. • Provide quality service and customer satisfaction through effective communication and education.
