Customer Advocate Remote Jobs in Minnesota (US)
This page tracks remote customer advocate openings that are location-eligible for Minnesota.
This page tracks remote customer advocate openings that are location-eligible for Minnesota.
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291 Jobs
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Sine 1866, Huntington National Bank has served midwestern communities with banking and financial services for consumers and businesses of all sizes. The regiona
Title: Home Lending Advocate Sr Locations: Byron Center, MI 7 Easton Oval Columbus, OH Findlay, OH Minnetonka, MN Hybrid Reference Number: R0073180 Job Description: Description Summary: The Mortgage Loan Processor 2 is a critical customer facing position that performs a wide range of duties related to the processing and pre-underwriting of residential mortgage loans. Duties are both file and vendor level in nature. Maintains regular contact with both external and internal customers to ensure workflow deadlines are met. Assumes responsibility as the point person and coordinates processing the loan file from receipt in Fulfillment until submission to Closing. Proactively communicates status on the loan to borrowers and loan officer and maintains contact with external and internal partners to ensure expected closing deadlines are met. Primary responsibilities include reviewing and verifying loan documents including W-2 income, IRS tax returns, self-employed borrower income, assets, credit, appraisal, condo certification, homeowner's insurance, title insurance, etc., and ensuring the information is complete, accurate and complies with underwriter and program details. Must be able to communicate clearly and effectively with multiple people, multitask, work in a team environment, and manage an assigned pipeline. Exceptional attention to detail - the right candidate must be organized, able to multitask and have excellent time management. - Job must be onsite and can only be filled in one of these locations, Minnetonka, MN, Findlay Oh, Columbus, OH & Byron Center, MI. Duties & Responsibilities: - Processes FHA, VA, Conventional, and Jumbo loans - Financial Analysis - Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material. Verify and analyze loan documentation including credit reports, income, asset, appraisal, title, homeowner's insurance documents - as well as general ways to structure a loan - Ensures a minimum level of documentation (e.g., credit worthiness, analyzing income and asset data) is submitted prior to delivering a loan file to Underwriting for review utilizing fraud and compliance tools, review alerts and clear conditions - Demonstrate working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, etc. - Update fees based on the preliminary Closing Disclosure, corrected documents, and loan change requests and ensure any changes which require redisclosure have been accurately notated and checked in the loan origination system for compliance purpose - Organizes and uploads documents to the image system, validating what has been provided and indexing items into the appropriate folders. - Nurture a pipeline of loans maintaining timely and compliant flow to meet internal and external service level agreements - Prioritize and monitor daily workflow in order to ensure all loans are being worked on in accordance with expected timelines - Effective communications - Understanding of effective concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas and information - Contact borrowers to collect required documentation and be a liaison between origination, underwriters, relators, and borrowers. Borrowers include first time home buyers, private client group, existing and new bank customers, and customers seeking purchase or refinances - Work closely with our Loan Officers and Personal Production Assistants to ensure a timely and accurate experience of the customer throughout the mortgage process. - Interact with mortgage professionals to obtain information from the borrowers or to seek clarification about documents in the loan files - Manages an average pipeline of loans within assigned operations center - Performs other duties as assigned. Basic Qualifications: - High School Diploma/GED - Minimum of 1 year of demonstrated residential mortgage processing or previous experience fulfilling the roles of Processor, Loan Officer Assistant, Loan Officer, Closer, or equivalent mortgage operations position Preferred Qualifications: - College degree - Current working product knowledge of FHA, VA, Conventional and other loan programs such as Jumbo, Portfolio, construction to permanent, down payment assistance and bond programs. - Experienced in automated underwriting to include Fannie/Freddie (CONV/FHA/VA/RD) - Self-motivated, self-reliant person who can succeed in a remote position, working from home - Excellent disposition, mindset, communication skills and work ethic - Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment - Strong listening and problem-solving skills - A commitment to integrity and customer service - Demonstrate working knowledge of federal and state guidelines, rules and regulations such as TRID and Reg B - Ability to analyze income and tax forms accurately and calculate income for all types of borrowers - Strong knowledge of mortgage procedures, processes, and documentation - Able to work independently on processing various loan applications - Able to prioritize in order to meet loan closing deadlines - Familiarity with Microsoft, mortgage, and banking applications/software Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: $24.00-$26.00 Hourly + incentives. The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
We’re on a mission to help Government organisations adopt service thinking at an organisational level
• Provide front-line support to clients via phone, email, and live chat, delivering timely and accurate guidance on ClearStar’s platforms including Aurora, ScreenMeNow, MIS Admin, and Gateway Tools. • Troubleshoot client issues, analyze service configurations, and deliver clear, actionable solutions. • Document all case activity from intake through resolution using Zendesk CRM with accuracy and consistency. • Manage multiple active priorities and cases independently while maintaining quality and follow-through. • Support client training needs through virtual demos and screen-sharing sessions via MS Teams. • Explain technical concepts and platform functionality clearly and accessibly to clients with varying levels of technical fluency. • Provide input on platform features, documentation, and support resources to improve the overall client experience. • Collaborate with internal teams—including Technical Services, Records & Verification, Sales, Implementation, and Account Management—to resolve cases and ensure accurate client configurations. • Assist with order management tasks and supplier configuration updates as needed. • Participate in system testing and quality assurance activities for new features, platform updates, and configuration changes. • Contribute to internal process improvements and knowledge base development.
Role Description The Provider Experience Advocate plays a key role in supporting and empowering BetterHelp’s network of therapists by providing timely and high-quality assistance. This position ensures that therapists have the resources, tools, and information they need to succeed on the platform while maintaining excellent communication and resolution standards. Reporting to the Provider Experience Team Lead, the Provider Experience Advocate will efficiently handle tickets, resolve complex issues, identify trends for process improvement, and support initiatives that enhance therapist engagement and satisfaction. What will you do? - Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy. - Handle escalated or complex issues that require additional attention or cross-team coordination, ensuring swift and appropriate resolutions. - Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates. - Maintain deep knowledge of platform tools, policies, and procedures to guide therapists effectively. - Collaborate with other departments (Clinical, Product, Legal, etc.) to streamline workflows and enhance the overall therapist experience. - Support new initiatives and projects that aim to improve therapist engagement, satisfaction, and retention. What will you NOT do? - You will NOT worry about "runway", "cash left", or "how much time we have until the next round". - You will NOT be confined to your "job". - You will NOT be bogged down by office politics, ego, or bad attitude. - You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Qualifications - 1-2 years experience in a contact center delivering email, chat, and phone support, or similar experience within a customer-facing role. - Excellent written and verbal communication skills. - Written and verbal fluency in Spanish. - Proven ability to manage a high-volume workload with strong attention to detail, accuracy, and efficiency. - Ability to multi-task in various systems. - Skilled in handling escalated or complex inquiries, including those needing cross-functional collaboration, with sound judgment and problem-solving ability. - Adaptable and proactive, with the ability to support new initiatives and strategic projects. - Ability to work independently, as this is a remote team. Benefits - Remote work with regular in-person bonding experiences sponsored by the company. - Competitive compensation. - Holistic perks program (including free therapy, employee wellness, and more). - Excellent health, dental, and vision coverage. - 401k benefits with employer matching contribution. - The chance to build something that changes lives – and that people love. - Any piece of hardware or software that will make you happy and productive. - An awesome community of co-workers. - The hourly pay range for this position is $25 - $32, with eligibility for a performance bonus and extensive benefits.
Role Description Elevate Your Career with Sagility. Sagility is a global leader in healthcare business process management, dedicated to improving member and provider experience through innovation, operational excellence, and compassionate service. Become Part of a Team That S.O.A.R.s! At Sagility, our culture is built on four core values: - S Spark Curiosity: We continuously learn, ask questions, and seek smarter ways to improve healthcare operations. - O One Team, One Direction: We collaborate across teams and geographies to deliver results that matter. - A Action for Results: We move with urgency, accountability, and purpose. - R Right by the Right Purpose: We act with integrity and always do what’s right for members, providers, and each other. If you are detail-oriented, organized, and ready to grow in healthcare operations, this is your opportunity to build a meaningful career while living our S.O.A.R. values every day. Key Responsibilities - Conduct primary source verification of provider credentials (licenses, education, board certifications, work history). - Maintain accurate and up-to-date provider records within credentialing systems. - Track expiration dates for licenses, certifications, and malpractice insurance. - Prepare credentialing and recredentialing files for review and approval. - Communicate with providers to obtain required documentation and resolve discrepancies. - Support audits, accreditation reviews, and compliance reporting. - Ensure adherence to company policies and regulatory standards. - Respond to internal and external credentialing inquiries in a timely and professional manner. - Perform data entry and administrative support related to provider enrollment. Qualifications - High school diploma or equivalent. - Strong attention to detail and organizational skills. - Proficiency in Microsoft Office (Excel, Word, Outlook). - Strong written and verbal communication skills. - Ability to manage multiple priorities and meet deadlines. - Ability to maintain confidentiality and handle sensitive information. Requirements - Previous administrative, healthcare operations, or data entry experience (preferred). - Familiarity with credentialing software or provider databases (MP3, Echo, NOW, CAQH, etc.) (preferred). - Basic understanding of healthcare compliance or regulatory requirements (preferred). Benefits - $16.00/hour, plus performance-based incentives. - Paid virtual training. - Comprehensive medical, dental, and vision coverage (after 90 days). - Daily Pay option. - Paid Time Off (PTO). - 401(k) with employer contribution. - Life Insurance, Short-Term & Long-Term Disability. - Flexible Spending Account (FSA). - Employee Assistance Program (EAP). - Tuition Reimbursement. - Employee wellness and engagement programs. - Career advancement opportunities. - 90% of our leaders began in entry-level roles. Work Requirements - Must be 18 years of age or older. - Minimum of 6 months at a single employer (preferably in healthcare or customer service). - Reliable attendance, including no absences during the first 90 days. - Flexible availability, including weekends if required. - Hardwired internet connection (minimum 25 Mbps download / 10 Mbps upload). - Secure, private home workspace.
Role Description The Client Advocate is responsible for providing prompt, efficient, high-quality service to our broker partners, clients, and carrier resources. - Gain knowledge of insurance products including but not limited to dental, life, disability, vision, accident, critical illness, and medical. - Achieve expert understanding and maintenance in all Benefit Administration systems. - Assist the GIS Account Managers with employee enrollments and execution of new business. - Assist in managing the Client Advocate email and phone lines for incoming service requests. - Acknowledge service tickets within 1 business day, resolve service tickets within 3 business days, escalate if outside this timeline. - Attend Broker/Customer training calls with the GIS Account Manager for introductions and clean hand off to the Client Advocate Team. - Conduct portal refresher trainings as needed 120 days post effective date. Escalate all issues or misunderstandings to the Team Lead to address with appropriate sales parties. - Attend stewardships or broker education calls for key accounts identified by office contacts. - Conduct customer/broker phone calls as frequently as possible to answer enrollment and billing processing questions, follow up calls with clear, concise meeting notes. - Provide support for renewals as needed. - Other administrative tasks as assigned by the Local GIS Office. Qualifications - BS or BA degree is required. Requirements - Must be able to work in a fast-paced environment. - The ideal candidate will be proficient with all methods of communication: in person, phone, and email. - Must have the ability to learn quickly. - Must have proficiency basics with Excel and the Microsoft Office Suite. - The candidate has a sense of urgency and takes pride in their work. - Must be comfortable in a team environment. - Must have the ability to articulate solutions to service issues. - The qualified candidate should have self-motivation, strong organizational, time management and follow-through skills, excellent communication skills both written and verbal, and the desire and ability to continually learn new products and services. Company Description
• Develop a deep understanding of client's businesses, goals, and challenges • Apply strategic thinking to identify opportunities for growth • Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company • Negotiate pricing, renewals, and contracts • Ensure timely delivery of products and services • Monitor client satisfaction and address promptly any issues or concerns that arise • Possess strong communication and interpersonal skills to build and maintain relationships with clients • Own knowledge of all products and services offered by the company • Collaborate with the Client Success team to create a process to connect with clients supporting engagement and high satisfaction rates • Develop and conduct Quarterly Business Reviews • Provide ideas for creative sales and marketing tactics
EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.
Role Description Employee Benefits Advocates provide high-quality service to employees and members of our clients. They work to ensure satisfaction by balancing the quality of service and speed of response. Employee Benefits Advocates respond to incoming inquiries regarding employee benefits such as medical, dental, vision, life and disability plans, etc. Employee Benefits Advocates also support our account service teams with claim inquiries and other miscellaneous tasks. This role is responsible for, but not limited to, the following job duties: - Answering phones and responding to emails - Timely follow up to members - Administrative tasks as needed - Working closely with other team members and account service teams Qualifications - Must have medical, dental, vision, life and disability plans experience. - Experience handling benefit claims. - Must have strong computer skills: Microsoft Office. BSwift experience is a plus. - Customer service experience. Requirements The national average hourly rate for this role is $30.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. Benefits - Generous Paid Time off - Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days - Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave - Generous employee referral bonus program of $1,500 per hired referral - Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) - Employee Resource Groups: Women’s Coalition, EPIC Veterans Group - Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development - Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support - Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs - 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. - EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation - We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
A modern benefits brokerage on a mission to fix healthcare, one employee benefits plan at a time.
Role Description We're looking for a Associates Benefits Advocate to join our Member Support team — one of the most visible, high-accountability functions at Nava. You'll be the person our members turn to when they need real help: a denied claim, a confusing bill, a coverage question that actually matters to their lives. Our members reach us primarily through the Nava Benefits app and via email. You'll own your queue, work directly with carriers to resolve issues, and hold cases to a high standard from first response to close. This isn't a hand-it-off role. You pick it up, you work it, and you see it through. The Member Support team operates at the intersection of human expertise and AI-powered tooling. Our AI handles routine questions before they reach you, which means what lands in your queue is the stuff that actually requires someone who knows what they're doing. You'll work inside Nava's HQ platform, surface patterns you're seeing, and contribute to how we continue to raise the bar on member experience. Fully remote, open to candidates anywhere in the US. What You'll Do - Own your queue end-to-end: respond to member inquiries within a 1-business-day SLA, keep cases moving, and provide weekly updates on anything pending with a carrier or third party. - Resolve eligibility issues: work directly with carriers and vendors to fix situations where a covered benefit isn't being honored. - Review bills and claims for accuracy: contact carriers to resolve discrepancies and flag anything that doesn't add up. - Answer benefits coverage questions: explain whether a service is covered, walk members through their plan options, determine network coverage, compare employee costs, and consult on prior authorizations. - Navigate carrier escalations: know when to pick up the phone, who to talk to, and how to get something actually resolved. - Handle app and access issues: troubleshoot Nava mobile app authentication problems and help members get to the benefits tools and resources they need. - Be fluent in the platform: work inside Nava HQ to access member information, review elections, and manage cases efficiently. - Contribute to how we get better: surface patterns in member issues that point to product or process improvements, and flag them constructively. Qualifications - 3+ years of experience in a benefits brokerage in a direct member-facing or service role. - Real carrier fluency: you know how to navigate a carrier call, escalate effectively, and get things resolved without a lot of back-and-forth. - Experience managing a high-volume queue, including during open enrollment season. - Strong written communication: you can write to a stressed member in plain language, with professionalism and accuracy, every time. - Comfort in a tech-forward environment: you pick up new tools quickly and see Nava's AI-native platform as an enabler, not a barrier. - A self-managing work style: you don't need someone checking in on you to hold a high standard. - Bilingual (Spanish) is a meaningful plus. Benefits - Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health. - Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial. - Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage. - Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP).
Role Description As a Medicare Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA. You’ll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages. You’ll reinforce our unwavering commitment to excellent service. - Work in a structured and supportive service center environment. - Enrolled in a new hire training program to teach you about the health insurance industry. - Develop skills and knowledge for a successful career impacting the Medicare population. - Available to members when they need assistance. - Scheduled for 37.5 hours/week. - Spend the majority of each week taking calls with members. - Specific time dedicated to learning, development, and research for career growth. - Supportive remote working opportunities. Qualifications - Committed to answering members’ questions and solving their problems. - Empowered to provide members with peace of mind. - Curious and committed to learning and gathering information. - Effective communicators able to translate complicated concepts into simple terms. - Emotionally intelligent and able to empathize with members’ needs. - Proactive, solution-oriented decision makers. - Planners, multi-taskers, and expert problem solvers. - Analytical and critical thinkers. - Able to multitask and thrive in a fast-paced, high-pressure environment. Requirements - High school diploma or equivalent required. - 1+ years customer service experience with frequent communication (minimum 60% of time) with customers by phone, email, and/or in person. - Strong familiarity and comfort with technology, including Microsoft Office applications. - Ability to quickly learn and adapt to new tools and software. Benefits - Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits. - Paid holidays, vacation, personal, and wellness time. - Internal career pathing with individual mentorship, networking, and events. - Access to internal career growth opportunities. - Participation in Employee Resource Groups.
Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We invest significantly in our team members, including an intensive 8-week paid training program, and we hire individuals who are ready to commit and grow.
Role Description As a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50–70 interactions per day, balancing empathy with technical skill. - Real‑time system navigation - Accurate documentation - Microsoft Office proficiency - Clear, professional communication - Process consistency and compliance This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision. Qualifications - High School Diploma (Associate degree preferred) - Experience handling complex or sensitive customer interactions - Strong Microsoft Word, Excel, Outlook, and Teams skills - Ability to navigate multiple systems at once - Excellent attention to detail - Clear, professional communication Requirements - Call‑center or high‑volume environments (bonus points) - Healthcare or insurance experience (bonus points) - Advocacy‑based roles (social work, behavioral health) (bonus points) - Retail or service roles requiring problem‑solving (bonus points) Benefits - Competitive pay - Bonus opportunities - Comprehensive benefits - Clear advancement pathways - A mission‑driven team that values your growth
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