Role Description The Provider Experience Advocate plays a key role in supporting and empowering BetterHelp’s network of therapists by providing timely and high-quality assistance. This position ensures that therapists have the resources, tools, and information they need to succeed on the platform while maintaining excellent communication and resolution standards. Reporting to the Provider Experience Team Lead, the Provider Experience Advocate will efficiently handle tickets, resolve complex issues, identify trends for process improvement, and support initiatives that enhance therapist engagement and satisfaction. What will you do? - Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy. - Handle escalated or complex issues that require additional attention or cross-team coordination, ensuring swift and appropriate resolutions. - Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates. - Maintain deep knowledge of platform tools, policies, and procedures to guide therapists effectively. - Collaborate with other departments (Clinical, Product, Legal, etc.) to streamline workflows and enhance the overall therapist experience. - Support new initiatives and projects that aim to improve therapist engagement, satisfaction, and retention. What will you NOT do? - You will NOT worry about "runway", "cash left", or "how much time we have until the next round". - You will NOT be confined to your "job". - You will NOT be bogged down by office politics, ego, or bad attitude. - You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Qualifications - 1-2 years experience in a contact center delivering email, chat, and phone support, or similar experience within a customer-facing role. - Excellent written and verbal communication skills. - Written and verbal fluency in Spanish. - Proven ability to manage a high-volume workload with strong attention to detail, accuracy, and efficiency. - Ability to multi-task in various systems. - Skilled in handling escalated or complex inquiries, including those needing cross-functional collaboration, with sound judgment and problem-solving ability. - Adaptable and proactive, with the ability to support new initiatives and strategic projects. - Ability to work independently, as this is a remote team. Benefits - Remote work with regular in-person bonding experiences sponsored by the company. - Competitive compensation. - Holistic perks program (including free therapy, employee wellness, and more). - Excellent health, dental, and vision coverage. - 401k benefits with employer matching contribution. - The chance to build something that changes lives – and that people love. - Any piece of hardware or software that will make you happy and productive. - An awesome community of co-workers. - The hourly pay range for this position is $25 - $32, with eligibility for a performance bonus and extensive benefits.

Title: Customer Advocate I Location: Albuquerque New Mexico HQ (5701 Balloon Fiesta Parkway) remote type RemoteCSHub locations NM - Albuquerque time type Full time Job Description: At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need. JOB REQUIREMENTS: - High school diploma OR GED. - 6 months customer service experience OR 6 months experience in an office environment. - Data entry and/or typing experience. - Interpersonal, verbal and written communication skills. - Analytical and organizational skills and independent decision making skills. - Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. ​PREFERRED JOB REQUIREMENTS: - 9 months customer service experience. - Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. - Knowledge of medical terminology and anatomy. - Proven ability to learn quickly and adapt to change. - Referral preference given to applicants able to take and meet testing criteria. New Hires must complete the training onsite at our Albuquerque, New Mexico office location. After full training is complete, flexible schedule is available and there will be an opportunity to work remote. Sponsorship is not available INKT INDM Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visitinghttps://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location.

Role Description Elevate Your Career with Sagility. Sagility is a global leader in healthcare business process management, dedicated to improving member and provider experience through innovation, operational excellence, and compassionate service. Become Part of a Team That S.O.A.R.s! At Sagility, our culture is built on four core values: - S Spark Curiosity: We continuously learn, ask questions, and seek smarter ways to improve healthcare operations. - O One Team, One Direction: We collaborate across teams and geographies to deliver results that matter. - A Action for Results: We move with urgency, accountability, and purpose. - R Right by the Right Purpose: We act with integrity and always do what’s right for members, providers, and each other. If you are detail-oriented, organized, and ready to grow in healthcare operations, this is your opportunity to build a meaningful career while living our S.O.A.R. values every day. Key Responsibilities - Conduct primary source verification of provider credentials (licenses, education, board certifications, work history). - Maintain accurate and up-to-date provider records within credentialing systems. - Track expiration dates for licenses, certifications, and malpractice insurance. - Prepare credentialing and recredentialing files for review and approval. - Communicate with providers to obtain required documentation and resolve discrepancies. - Support audits, accreditation reviews, and compliance reporting. - Ensure adherence to company policies and regulatory standards. - Respond to internal and external credentialing inquiries in a timely and professional manner. - Perform data entry and administrative support related to provider enrollment. Qualifications - High school diploma or equivalent. - Strong attention to detail and organizational skills. - Proficiency in Microsoft Office (Excel, Word, Outlook). - Strong written and verbal communication skills. - Ability to manage multiple priorities and meet deadlines. - Ability to maintain confidentiality and handle sensitive information. Requirements - Previous administrative, healthcare operations, or data entry experience (preferred). - Familiarity with credentialing software or provider databases (MP3, Echo, NOW, CAQH, etc.) (preferred). - Basic understanding of healthcare compliance or regulatory requirements (preferred). Benefits - $16.00/hour, plus performance-based incentives. - Paid virtual training. - Comprehensive medical, dental, and vision coverage (after 90 days). - Daily Pay option. - Paid Time Off (PTO). - 401(k) with employer contribution. - Life Insurance, Short-Term & Long-Term Disability. - Flexible Spending Account (FSA). - Employee Assistance Program (EAP). - Tuition Reimbursement. - Employee wellness and engagement programs. - Career advancement opportunities. - 90% of our leaders began in entry-level roles. Work Requirements - Must be 18 years of age or older. - Minimum of 6 months at a single employer (preferably in healthcare or customer service). - Reliable attendance, including no absences during the first 90 days. - Flexible availability, including weekends if required. - Hardwired internet connection (minimum 25 Mbps download / 10 Mbps upload). - Secure, private home workspace.

Role Description The Client Advocate is responsible for providing prompt, efficient, high-quality service to our broker partners, clients, and carrier resources. - Gain knowledge of insurance products including but not limited to dental, life, disability, vision, accident, critical illness, and medical. - Achieve expert understanding and maintenance in all Benefit Administration systems. - Assist the GIS Account Managers with employee enrollments and execution of new business. - Assist in managing the Client Advocate email and phone lines for incoming service requests. - Acknowledge service tickets within 1 business day, resolve service tickets within 3 business days, escalate if outside this timeline. - Attend Broker/Customer training calls with the GIS Account Manager for introductions and clean hand off to the Client Advocate Team. - Conduct portal refresher trainings as needed 120 days post effective date. Escalate all issues or misunderstandings to the Team Lead to address with appropriate sales parties. - Attend stewardships or broker education calls for key accounts identified by office contacts. - Conduct customer/broker phone calls as frequently as possible to answer enrollment and billing processing questions, follow up calls with clear, concise meeting notes. - Provide support for renewals as needed. - Other administrative tasks as assigned by the Local GIS Office. Qualifications - BS or BA degree is required. Requirements - Must be able to work in a fast-paced environment. - The ideal candidate will be proficient with all methods of communication: in person, phone, and email. - Must have the ability to learn quickly. - Must have proficiency basics with Excel and the Microsoft Office Suite. - The candidate has a sense of urgency and takes pride in their work. - Must be comfortable in a team environment. - Must have the ability to articulate solutions to service issues. - The qualified candidate should have self-motivation, strong organizational, time management and follow-through skills, excellent communication skills both written and verbal, and the desire and ability to continually learn new products and services. Company Description