LinenMaster

• Support the Client Success team in delivering a best-in-class customer experience that drives retention and satisfaction. • Help coordinate customer-facing initiatives, renewals, meetings, and communications that strengthen customer relationships and support long-term growth. • Support Client Success team in managing customer accounts and maintaining strong client relationships. • Assist with the preparation and coordination of Quarterly Business Reviews (QBRs), presentations, customer reports, and meeting materials. • Generate customer contracts, renewal agreements, order forms, and other customer-facing documentation. • Coordinate customer meetings, business reviews, training sessions, and internal planning meetings. • Manage scheduling, meeting logistics, agendas, and follow-up action items. • Maintain accurate customer records, notes, and activities within HubSpot and other company systems. • Assist with customer onboarding, implementation coordination, and account transitions as needed. • Monitor customer requests and ensure timely follow-up with the appropriate internal teams. • Collaborate with internal departments to help facilitate the successful delivery of products and services. • Support renewal and expansion initiatives through administrative preparation, customer communication, and documentation. • Build a working knowledge of all company products and services to effectively support customers and internal teams. • Identify opportunities to improve client engagement processes and operational efficiency. • Participate in customer meetings and communications to strengthen relationships and provide a high level of service. • Assist with special projects and strategic initiatives within the Client Success organization.

• Develop a deep understanding of client's businesses, goals, and challenges • Apply strategic thinking to identify opportunities for growth • Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company • Negotiate pricing, renewals, and contracts • Ensure timely delivery of products and services • Monitor client satisfaction and address promptly any issues or concerns that arise • Possess strong communication and interpersonal skills to build and maintain relationships with clients • Own knowledge of all products and services offered by the company • Collaborate with the Client Success team to create a process to connect with clients supporting engagement and high satisfaction rates • Develop and conduct Quarterly Business Reviews • Provide ideas for creative sales and marketing tactics