Role Description PWDA is seeking a full-time remote advocate to work in our National Redress Program. The Redress Advocate works directly with clients via telephone advocacy, assisting them in navigating the redress process, providing them with information on their rights and options, including accessing counselling and legal advice. You will assist them with their application to the program and advocate to ensure their needs are met effectively. - This role engages with a number of stakeholders including the National Redress Scheme and legal services. - It also involves public speaking and presentations to the public and other services on the Redress Program. Notes: - This is a fully remote position and can be based anywhere in Australia. - Applicants must have access to a suitable and private home workspace that supports confidentiality and productivity. - This role involves travel for our annual staff conference in Sydney and our occasional face-to-face team days. - This is a 12 month fixed term contract, with a view to extend reliant on funding. Qualifications - Experience working in advocacy roles. - Strong commitment to social justice. - Experience working with people with disability who have lived experience of trauma and abuse. - Demonstrated understanding of disability rights. - Experience supporting clients who have experienced trauma and abuse. - Experience navigating complex processes and applications. - Commitment to trauma-informed and culturally competent practice. - Exceptional communication skills with genuine care and empathy. - Experience using a client management system and managing client files and information. Requirements - Award Classification: Level 5 Social, Community, Home Care & Disability Services (SCHADS) Award 2010. - PWDA pays above-award rates as per our Enterprise Bargaining Agreement. - Option for Salary Packaging to increase take home pay. - Additional leave provisions in addition to the Award. Apply Now If our vision and values resonate with you and you have the skills and experience, we are looking for, please apply now. Applications will close on 10 July 2026. We’ll begin interviews immediately, so we encourage you to apply without delay. If you require any workplace adjustments at any time during the recruitment process, please let us know and we will be happy to collaborate with you on this. E-mail: people@pwd.org.au PWDA is a proud employer of people with disability, and people with disability are strongly encouraged to apply for these positions. We are an EEO employer and we embrace the diversity of our people, such as diversity in disability, race, cultural background, ethnicity, age, gender identity, sexual orientation, or intersex status.

Role Description Employee Benefits Advocates provide high-quality service to employees and members of our clients. They work to ensure satisfaction by balancing the quality of service and speed of response. Employee Benefits Advocates respond to incoming inquiries regarding employee benefits such as medical, dental, vision, life and disability plans, etc. Employee Benefits Advocates also support our account service teams with claim inquiries and other miscellaneous tasks. This role is responsible for, but not limited to, the following job duties: - Answering phones and responding to emails - Timely follow up to members - Administrative tasks as needed - Working closely with other team members and account service teams Qualifications - Must have medical, dental, vision, life and disability plans experience. - Experience handling benefit claims. - Must have strong computer skills: Microsoft Office. BSwift experience is a plus. - Customer service experience. Requirements The national average hourly rate for this role is $30.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. Benefits - Generous Paid Time off - Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days - Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave - Generous employee referral bonus program of $1,500 per hired referral - Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) - Employee Resource Groups: Women’s Coalition, EPIC Veterans Group - Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development - Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support - Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs - 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. - EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation - We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

Title: Customer Advocate, Remote Location: Steubenville, Ohio, United States Job Description: A Career With Purpose - Not Just Job Tired of Watching Gas Prices Climb While Your Paycheck Shrinks? Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours. At DVS, we believe your career should elevate your life - not drain it at the pump. That's why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth. Why You'll Love Working From Home With DVS - Keep your money - no gas, no tolls, no surprise car repairs - Keep your time - reclaim 5–10 hours a week from commuting - Keep your sanity - no traffic, no weather delays, no road rage - Keep your comfort - work in your favorite hoodie, with your favorite mug - Keep your momentum - grow your career without uprooting your life Remote work isn't just a perk here - it's a lifestyle upgrade. The Role: Where Compassion Meets Precision As a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50–70 interactions per day, balancing empathy with technical skill. You'll shine if you're confident with: - Real‑time system navigation - Accurate documentation - Microsoft Office proficiency - Clear, professional communication - Process consistency and compliance This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision. Training & Schedule Full‑Time | Remote | Monday–Friday - Paid Training (8 weeks): 8:00 AM – 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success. - Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM. - Start Date: July 13, 2026 This role is built for reliability, consistency, and long‑term commitment. What You Bring - High School Diploma (Associate degree preferred) - Experience handling complex or sensitive customer interactions - Strong Microsoft Word, Excel, Outlook, and Teams skills - Ability to navigate multiple systems at once - Excellent attention to detail - Clear, professional communication Bonus Points For - Call‑center or high‑volume environments - Healthcare or insurance experience - Advocacy‑based roles (social work, behavioral health) - Retail or service roles requiring problem‑solving What You Get - Competitive pay - Bonus opportunities - Comprehensive benefits - Clear advancement pathways - A mission‑driven team that values your growth At DVS, you're not just filling a seat - you're building a career with purpose. Who Thrives Here People who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long‑term career - without sacrificing their home life.

• Assists Transportation Providers with transportation questions and concerns • Schedules, modifies, and cancels reservations as requested • Obtains and documents details of any complaints being filed • Receives and documents provider concerns • Ensures accurate trip data input • Refers unresolved customer grievances to designated department for further investigation and resolution • Attends all required meetings • Supports and ensures all company policies and procedures are maintained • Demonstrates the ability to handle the more complex inquiries from Transportation Providers and members. • Provides mentoring, guidance, and support to more junior team members. • Coordinates escalation procedures. • Supports delivery and training strategies. • Provides support to staff in pursuit of excellent customer service. • Negotiates cost of trips outside of contractual agreements • Answers Transportation Provider line • Participate in other projects or duties as assigned.