Role Description The Client Advocate is responsible for providing prompt, efficient, high-quality service to our broker partners, clients, and carrier resources. - Gain knowledge of insurance products including but not limited to dental, life, disability, vision, accident, critical illness, and medical. - Achieve expert understanding and maintenance in all Benefit Administration systems. - Assist the GIS Account Managers with employee enrollments and execution of new business. - Assist in managing the Client Advocate email and phone lines for incoming service requests. - Acknowledge service tickets within 1 business day, resolve service tickets within 3 business days, escalate if outside this timeline. - Attend Broker/Customer training calls with the GIS Account Manager for introductions and clean hand off to the Client Advocate Team. - Conduct portal refresher trainings as needed 120 days post effective date. Escalate all issues or misunderstandings to the Team Lead to address with appropriate sales parties. - Attend stewardships or broker education calls for key accounts identified by office contacts. - Conduct customer/broker phone calls as frequently as possible to answer enrollment and billing processing questions, follow up calls with clear, concise meeting notes. - Provide support for renewals as needed. - Other administrative tasks as assigned by the Local GIS Office. Qualifications - BS or BA degree is required. Requirements - Must be able to work in a fast-paced environment. - The ideal candidate will be proficient with all methods of communication: in person, phone, and email. - Must have the ability to learn quickly. - Must have proficiency basics with Excel and the Microsoft Office Suite. - The candidate has a sense of urgency and takes pride in their work. - Must be comfortable in a team environment. - Must have the ability to articulate solutions to service issues. - The qualified candidate should have self-motivation, strong organizational, time management and follow-through skills, excellent communication skills both written and verbal, and the desire and ability to continually learn new products and services. Company Description

Role Description The Client Advocate is responsible for assisting clients’ employees with benefit plan questions and/or help with issue resolution. The CA serves as the direct point of contact for these employees and handles incoming phone calls and emails as needed. They will work under the direction of the Account Manager and collaboratively as part of an internal team. Essential Duties and Responsibilities (include but are not limited to): - Assist clients and their employees with various benefit questions which may include: - Finding physicians - Understanding benefit plans - Reviewing and resolving claims - Resolving transition of care issues - Assistance with authorization/approval issues - Confirming the member cost-share under their plan - Completing annual stewardship reports - Completing annual employee survey reports - Open Enrollment Support – EE Calls / Emails - Open Enrollment Communication to LOA’s (if OD LOA Client) - Urgent Enrollments / Access to Care - Late Enrollments inclusive of Advocate asking for and receiving sign-off & approval from Client - ID cards (if online access available) - Eligibility Inquires (ex: is this a valid QLE?) - EOI Support on One-off cases when member reaches out - Enrollment Audit Discrepancies when received from AAM - Carrier System Basic Support (ex. Providing carrier links & info.) - All Cases entered to D365 upon Receipt Qualifications - Strong verbal and written communication skills - Strong mathematical and analytical skills - Effective relationship builder - Proficiency with computer programs, specifically Microsoft Office and Excel - Positive, can-do attitude - Ability to be flexible and adapt easily to change and a fast-paced environment - Detail-oriented approach to work - Ability to effectively manage high volumes of work - Strong organizational skills Requirements - Bachelor’s Degree, required - Previous experience working in insurance/employee benefits, preferred - Valid California Life and health license, required within 90 days - License required after 90 days Benefits - The typical base range for this role is $71,000 - $75,000 - Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. - In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. - We also offer eligible employees health, wellbeing, retirement, and other financial benefits. - Paid time off, overtime pay for non-exempt employees, and robust learning and development programs. - You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

• Develop a deep understanding of client's businesses, goals, and challenges • Apply strategic thinking to identify opportunities for growth • Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company • Negotiate pricing, renewals, and contracts • Ensure timely delivery of products and services • Monitor client satisfaction and address promptly any issues or concerns that arise • Possess strong communication and interpersonal skills to build and maintain relationships with clients • Own knowledge of all products and services offered by the company • Collaborate with the Client Success team to create a process to connect with clients supporting engagement and high satisfaction rates • Develop and conduct Quarterly Business Reviews • Provide ideas for creative sales and marketing tactics

Role Description PWDA is seeking a full-time remote advocate to work in our National Redress Program. The Redress Advocate works directly with clients via telephone advocacy, assisting them in navigating the redress process, providing them with information on their rights and options, including accessing counselling and legal advice. You will assist them with their application to the program and advocate to ensure their needs are met effectively. - This role engages with a number of stakeholders including the National Redress Scheme and legal services. - It also involves public speaking and presentations to the public and other services on the Redress Program. Notes: - This is a fully remote position and can be based anywhere in Australia. - Applicants must have access to a suitable and private home workspace that supports confidentiality and productivity. - This role involves travel for our annual staff conference in Sydney and our occasional face-to-face team days. - This is a 12 month fixed term contract, with a view to extend reliant on funding. Qualifications - Experience working in advocacy roles. - Strong commitment to social justice. - Experience working with people with disability who have lived experience of trauma and abuse. - Demonstrated understanding of disability rights. - Experience supporting clients who have experienced trauma and abuse. - Experience navigating complex processes and applications. - Commitment to trauma-informed and culturally competent practice. - Exceptional communication skills with genuine care and empathy. - Experience using a client management system and managing client files and information. Requirements - Award Classification: Level 5 Social, Community, Home Care & Disability Services (SCHADS) Award 2010. - PWDA pays above-award rates as per our Enterprise Bargaining Agreement. - Option for Salary Packaging to increase take home pay. - Additional leave provisions in addition to the Award. Apply Now If our vision and values resonate with you and you have the skills and experience, we are looking for, please apply now. Applications will close on 10 July 2026. We’ll begin interviews immediately, so we encourage you to apply without delay. If you require any workplace adjustments at any time during the recruitment process, please let us know and we will be happy to collaborate with you on this. E-mail: people@pwd.org.au PWDA is a proud employer of people with disability, and people with disability are strongly encouraged to apply for these positions. We are an EEO employer and we embrace the diversity of our people, such as diversity in disability, race, cultural background, ethnicity, age, gender identity, sexual orientation, or intersex status.