Client Services Representative Remote Jobs in Minnesota (US)
This page tracks remote client services representative openings that are location-eligible for Minnesota.
This page tracks remote client services representative openings that are location-eligible for Minnesota.
Open jobs
2,040
Hiring companies this week
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$21 - $190,000
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2040 Jobs
818 Companies
• Drive strategic partnership and operational excellence across key accounts • Oversee account planning, forecasting, and execution • Ensure operational rigor and quality, identifying and implementing solutions proactively • Support advancement of the Publications Center of Excellence • Guide account leaders in building strong business plans • Lead, mentor, and develop senior account leaders
• Serve as a primary strategic partner to senior client stakeholders, influencing brand vision. • Lead and support high-performing account teams, ensuring clear roles and strong collaboration. • Oversee integrated business planning, forecasting, and alignment across multiple portfolios. • Establish success metrics and champion continuous optimization through data-driven insights. • Mentor senior account leaders, fostering a culture of high performance and talent development. • Direct large-scale budgets, staffing models, and resource allocation for profitability. • Partner with internal and client teams to uphold medical, legal, and regulatory standards. • Identify and lead organic growth opportunities and spearhead new business efforts. • Support activities that promote the Biotech Center of Excellence and translate agency capabilities.
• Develop a thorough understanding of our business, products and services. • Consistently deliver a high level of proactive client service in a professional manner. • Develop effective working relationships with team and internal departments to deliver effective service for our clients. • Provide thorough, high quality research, problem solving and issue resolution. • Weigh client perspective and business needs when addressing issues and identifying potential solutions. • Successfully identify, record, monitor, and close items for assigned clients. • Ensure inquiries and issues are resolved and service levels are met. • Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle. • Help drive increases in client retention by reacting appropriately to client communications and activities. • Achieve individual and team goals for service levels, growth and retention for assigned book of business. • Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients. • Respond to inquiries on the status of plan activity (compliance testing, quarterly statements, RMDs, etc.). • Produce, analyze, and distribute reporting on a regular basis to achieve individual and team goals. • Support the sales team in their efforts to attain more business. Provide references as requested. • Perform other duties and participate in special projects as assigned.
Pavago specializes in connecting businesses with top-tier offshore talent in operations, sales, and marketing, offering a comprehensive recruitment solution designed to reduce cost
Role Description We are hiring a highly motivated and bilingual Sales & Client Service Representative to support prospective clients seeking debt settlement and debt consolidation solutions. This is a client-facing role that combines inbound sales, lead follow-up, and customer service. - Answer inbound calls from prospective clients interested in debt settlement and debt consolidation services. - Educate potential clients on available programs and services. - Respond to inquiries professionally and accurately while building trust and credibility. - Follow up with leads generated through various marketing channels. - Conduct outbound follow-up and prospecting calls when required. - Guide prospective clients through the qualification process and next steps. - Build strong relationships with prospective and existing clients. - Understand each client's financial situation and identify appropriate solutions. - Provide exceptional customer service throughout the client journey. - Address client concerns with empathy, professionalism, and confidence. - Maintain consistent communication and follow-up to ensure a positive client experience. - Maintain accurate records of all client interactions and activities within the CRM system. - Document conversations, follow-up tasks, and client information thoroughly. - Ensure data accuracy and compliance with internal processes. - Track pipeline activities and update records in a timely manner. - Work closely with sales and customer service teams to achieve performance goals. - Stay informed on industry trends, regulations, and company offerings. - Participate in ongoing training and coaching initiatives. - Contribute to process improvements that enhance the client experience. Qualifications - Fluent or native-level English and Korean communication skills (written and verbal). - Proven experience in sales, customer service, client support, or a related customer-facing role. - Strong interpersonal and relationship-building skills. - Experience handling inbound and outbound phone conversations. - Excellent organizational and time-management abilities. - Experience using CRM systems and maintaining accurate records. - Ability to work independently in a remote environment. - Professional, calm, and composed approach when handling sensitive client situations. Requirements - Experience within debt settlement, debt consolidation, financial services, banking, lending, or related industries. - Background in consultative sales or lead conversion roles. - Experience working with U.S. or Canadian customers. - Familiarity with compliance-focused customer interactions. - Previous experience in a call center or high-volume sales environment. Benefits - Competitive base salary plus performance-based incentives. - Comprehensive onboarding and training program. - Ongoing coaching and professional development. - Remote work flexibility. - Supportive and collaborative team environment. - Opportunities for career growth and advancement. Interview Process - Initial Recruiter Screening - Client Interview - Final Selection & Offer
Big firm expertise with small firm customer service. With over 75 employees, MHP is the largest regional CPA firm in Wyoming. However, since our start in the early 1930s, MHP has been dedicated to personalized customer service to both our employees and clients. MHP is deeply rooted in the Cheyenne community, both figuratively and literally—not only have we been around for over 90 years, but our office is also located in the heart of downtown Cheyenne within walking distance of good food, coffee, and breweries. Tradition meets modernization. While the wild west may come to mind when you think of Wyoming, and that is a part of our history we hold dear, don’t think we’ve been left in the proverbial dust. Our city is home to topnotch restaurants, breweries, shopping, art galleries, and theater. Where you might see History and Today collide best may be Cheyenne Frontier Days, the largest and oldest rodeo in the world. Hundreds of thousands of people from all over come to Cheyenne to see the concerts, special events, and rodeo each year. If the outdoors are more your scene, Wyoming is not lacking there either. We have some of the best camping, skiing, fishing, hunting, climbing, and biking in the country. You’re more than a number. As part of our MHP team, you'll have the unique opportunity to make your mark on the company and advance your career in the area you desire. Managers and Partners have an “open door policy”, which is practically unheard of in larger firms. We encourage employees to get involved in our community as well as with each other—we host several team building and employee events every year, including holiday parties, BBQs, cornhole tournaments, Friday Nights on the Plaza (a Cheyenne summer concert series), and more! Be a part of something bigger. At MHP, we strive to not only be experts in our field but also provide superior client service to our wide variety of clientele. We are a team—always willing to give a helping hand to our coworkers when we’re able and will bend over backwards for our clients. We pride ourselves on servant leadership—we are leaders in our office and our community.
Role Description This is a unique and exciting role. The Family Services Manager/Supervisor will play a critical role in serving our high-net-worth clients and trust entities. This position focuses heavily on the preparation and review of statutory and tax-basis financial statements, as well as tax return preparation and review. You'll be leading a growing team and working in a specialized, fast-paced environment that values precision, efficiency, and client service. You’ll be entrusted with direct client interaction, supervision of a remote team, and ownership of critical deliverables. Establishing trust within the team and fostering positive relationships is a prerequisite. Success in this role requires technical proficiency, sound judgment, attention to detail, and strong leadership. Qualifications - You have a Bachelor’s degree in Accounting, Finance, or a similar field. - You are professional, personable and a team player. - You are highly organized and detail oriented. - You are able to manage tight deadlines during busy seasons with a calm, solutions-oriented approach. - You take pride in your work and deliver high-quality service. - You consider “Client First” the heart of client service. - You are eager to learn, grow and adapt in a dynamic environment. - You are comfortable working independently and collaboratively. - You thrive being challenged and have experience with fiduciary accounting and/or trust taxation. - You enjoy working in a business casual work environment and the opportunity to have a flexible work arrangement. Requirements - Lead and mentor a growing team of Family Services Associates and Seniors. - Collaborate with partners and managers on client engagements, timelines, and deliverables. - Prepare and review trust financial statements on an income tax basis, modified accrual basis, and/or statutory basis. - Oversee the preparation and review of tax returns with a high level of accuracy and due diligence. - Prepare documentation to support tax return calculations. - Review work for technical accuracy and resolve complex accounting and tax issues. - Run quarterly, monthly, and annual reports. - Conduct cash management as needed. - Lead or participate in special client projects as needed. - Communicate appropriately with clients while working on their engagement. - Stay current with relevant tax codes and accounting standards. - Use and maintain systems such as Sage Intacct and Bill.com. - Apply your knowledge to real-life situations—thinking outside of the box is encouraged. - Share your ideas and opinions with your team. - Attend professional development and training sessions regularly and apply new skills to your work. Benefits - Competitive base salary (commensurate with experience). - Retirement plan. - Health/dental/vision insurance. - Short-term and long-term disability options. - EAP benefits. - Self-managed PTO. - Experience-based recognition. - Continuing education and more. - Incentives for achieving designations/certificates that bring value to the firm.
Founded in 1996, Career TEAM, LLC is a private workforce development organization. Named by Inc. Magazine as one of America's 500 fastest growing privately held companies. Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation. Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program. Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider.
Role Description Career Team is looking to hire a Virtual Services Associate for the North Bay area. In this role, you will help us reach more people in the community by promoting our online programs and providing excellent virtual customer support. You will play a key part in helping participants who cannot visit us in person by showing them how to use our apps, websites, and online career tools. You’ll facilitate workshops, meet with participants 1-on-1 to provide guidance and expedite service delivery, and you’ll be a key contributor to the success of the North Bay operation. Operating under the supervision of the Project Director, you will make it easy and welcoming for job seekers to get the help they need online to find a job and grow their careers. Your Impact on Career Team’s Success: - Serve as the primary subject matter expert and advocate for the Career Edge app and website, systematically onboarding new users and maximizing platform adoption. - Guide participants through the initial setup, profile completion, and navigation of Career Edge features to ensure they utilize its full suite of career readiness modules. - Design, schedule, and facilitate high-energy, professional virtual orientations introducing participants to online and physical workforce development services. - Conduct interactive, remote professional development workshops (e.g., Resume Polishing, Virtual Interview Techniques, Soft Skills training) utilizing web conferencing software. - Execute targeted digital outreach campaigns via social media, emails, and text-messaging applications to discover, attract, and re-engage VIPs who cannot visit the physical location. - Provide concierge-level remote assistance to VIPs navigating critical online workforce portals. - Assist participants in virtually completing intakes, self-assessments, uploading documents, submitting applications, and accessing career resources. - Deliver person-centered support through chat functions, email, and video calls to triage requests, evaluate program inquiries, and seamlessly transition participants into formal eligibility paths. - Maintain data precision by documenting virtual customer service workflows, attendee logs, and engagement points within regional reporting databases. Qualifications - Bachelor’s degree or higher or an equivalent combination of education and experience. - Exceptional comfort navigating web apps, mobile app interfaces, and hosting interactive web events (Zoom, MS Teams, WebEx). - 2+ years of demonstrated ability working in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courteousness, and have a high level of professionalism. - 2+ years of experience with computer proficiency in Microsoft Office suite and Google suite including Word, Excel, PowerPoint, Google Mail, Google Calendar, Google Docs, Google Sheets, and Google Drive. - High energy and clarity when speaking on camera, with an innate ability to hold an online audience’s attention. - Strong emotional intelligence and ability to lead a team with different working styles. - A demonstrated ability to thrive in a fast-paced environment while maintaining confidentiality, handling personnel matters effectively, and handling employee and personnel inquiries with sensitivity, tact, and diplomacy. - Dedication to treating virtual participants as VIPs, using deep empathy and clear direction to reduce user frustration with technology. - Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills, including the ability to perform and complete a high volume of work assignments with speed and accuracy. - Exceptional time management skills to meet deadlines and work under pressure. - Excellent verbal and written communication skills. - A Valid Driver’s License. Requirements - Salary: $60,000 - $65,000/yr. Company Description Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors: - Named by Inc. Magazine as one of America's 500 fastest growing privately held companies. - Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation. - Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program. - Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider.
Together with our customers, we are driven to make healthcare better. #WeAreStryker
Role Description The Sales Support Representative will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. - Act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures. - Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax or email. - Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network. - Utilize problem solving and sound judgement to promote customer satisfaction. - Process inventory returns RMA’s (Return Material Authorization) and communicate as appropriate. - Perform Credit & Rebills research and process correctly. Qualifications - High School Diploma or equivalent. - Two (2) years’ relevant work experience. Requirements - Experience as account representative; SAP; Microsoft Office. - Sales support or medical field experience; medical terminology. Benefits - Pay Ranges: - USN: $21.28 - $26.78 USD Hourly - US5: $22.35 - $28.12 USD Hourly - US10: $23.41 - $29.46 USD Hourly - US15: $24.48 - $30.80 USD Hourly - US20: $25.54 - $32.14 USD Hourly - US30: $27.67 - $34.82 USD Hourly - Travel Percentage: 0%
Role Description Join Us in Shaping the Future of Health Care at MVP Health Care, where we’re on a mission to create a healthier future for everyone. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. You’ll contribute to our humble pursuit of excellence by bringing: - Curiosity to spark innovation - Humility to collaborate as a team - A deep commitment to being the difference for our customers Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities. Qualifications - Associate degree preferred (or equivalent relevant work experience) - The availability to work full-time, remote within NYS - Medical claims processing analysis skills with strong attention to detail and quality control focus - 3+ years of experience in a related field (accumulator data exchanges and/or health insurance claims processing) preferred - 3+ years of experience using Microsoft Word and Excel preferred - Critical thinking and problem-solving/troubleshooting skills - Curiosity to foster innovation and pave the way for growth - Humility to play as a team - Commitment to being the difference for our customers in every interaction Requirements - Partner with Sales/Marketing, Pharmacy, Claims Operations, and other business units to communicate and resolve accumulator issues aligned with organizational strategy and values - Investigate and resolve accumulator-related issues tied to medical, pharmacy, and behavioral health claims using Facets and Macess systems while meeting assigned project goals - Review, analyze, and evaluate accumulator errors using existing and new data reports; identify root causes and trends, document resolutions, and opportunities for process improvement - Respond to member service calls and inquiries regarding accumulator inquiries, coordinate resolution with impacted internal departments and MVP partners - Document information in the appropriate location; participate in meetings on accumulator objectives, issues, and progress; help maintain current training and process documentation - Run and interpret reports to identify impacted claims, dollar volume, and group/member impact; proactively identify process and efficiency opportunities for accumulator data transmissions - Participate in upper management meetings as needed to provide status updates, communicate risks and impacts, and present findings and recommendations clearly and professionally to internal stakeholders and vendors, as needed - Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer Benefits - Growth opportunities to uplevel your career - A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team - Competitive compensation and comprehensive benefits focused on well-being - An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. We do not request current or historical salary information from candidates. Salary range: $24.00-$31.92 MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on various classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com .
Role Description As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. - Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports. - Cultivate positive working relationships with contract carriers and helpers. - Use route planning software to build efficient delivery routes. - Handle the dispatch of contract carriers; resolve issues throughout the day as needed. - Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies. - Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery. - Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations. - Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues). Qualifications - 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience. - Bachelor's degree or equivalent related work or military experience. - Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications. Requirements - Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience. - 4-7 years of logistics experience. - 2 years of inventory control and merchandise reconciliation experience. - Solid research, communication and time management skills. Benefits - Competitive pay. - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. - 401(k) retirement plan with up to 5% company match. - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity. - Employee Assistance Program (EAP). - Tuition reimbursement, adoption assistance. - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account. - Health Reimbursement Arrangement.
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Role Description This position is responsible for executing billing, payment processing and accounts receivable management job tasks for Duke Energy’s utility, mass market customer segment. It operates under general supervision and on various work schedules to meet customer demands. The incumbent maintains a required level of expertise in the systems required, and uses this knowledge to ensure timely and accurate billing, payment processing and collections. Responds to and resolves customer inquiries and complaints. Interfaces with key internal stakeholders, including Customer Contact Operations, Metering Services, Distribution and Customer Service Support. Responsibilities - Performs accurate and timely billing, payment processing and accounts receivable management for mass market residential and commercial customer accounts. - Develops basic knowledge of CIS system(s) and revenue services processes. - Resolves billing, accounts receivable, or payment exceptions for routine, non-complex account scenarios. - Resolves usage, billing issues and other situations that will prevent an accurate bill from being rendered to a mass market customer. - Resolves pre-bill and post-bill exception/problems that prevent accounts from billing for basic residential and small C&I rate schedules. - Resolves and completes future dated orders. - Monitors delinquent accounts in an effort to collect or take appropriate action to limit financial exposure. - Reviews, monitors, and takes immediate action to acquire security deposits for mass market accounts. - Processes accelerated delinquency notification and non-pay disconnect action for customers with returned checks/drafts. - Takes action on 30/60/90 arrears reports for this customers segment, including contact with external customers and internal stakeholders. - Performs account maintenance activities for mass market residential and commercial accounts to ensure compliance with company policy, state and federal regulations. - At the customer account level, monitors and administers programs mandated by state regulators. - Performs account updates for regulatory programs such as the life support program, the third party notification program, the medical alert/ medical essential/medical certificate programs, the Supplemental Security Income (SSI) program, etc. - Processes the residential deposit guarantee deposit contracts. - Processes customer-requested fraud packets and investigates disputed final bill transfers. - Processes notarized customer ID forms provided by customers. - Performs account updates for tax jurisdiction changes. - Reviews and corrects budget bill accounts with extraordinarily high/low deferred balances. - Processes customer requests to change rates due to changing heating systems. - Provides required utility information to HUD or apartment complexes. - Processes requests for auto landlord revert to owner programs. - Manages Fair and Accurate Credit Transactions Act (FACTA) compliance by reviewing specific transactions relating to a customer’s personal identifiable information to ensure that the account holder is a verified legal entity, and that their personal information is held confidential. - Reports issues to supervision. - Updates customer records and files in FileNet to meet record retention requirements. - Performs invoice review for third party service providers. - Verifies payment transitions on collection agency invoices. - Provides vendor and collection agency support, including investigation of disputed charges. - Performs tasks to comply with internal financial, operational and SOX controls for mass market customer segment. - Performs monitoring of SOX compliance reports including excessive day aging reports (which vary across jurisdictions) for active and inactive accounts. - Takes the appropriate follow-up action. - Performs monitoring of Customer Contact Operations and Distribution performer transactions related to DNP suspensions and uncollected obligations (deposits, final bills, charge-offs, etc.) to ensure effective collections and management of delinquent and high risk utility accounts. - Reviews and takes action as necessary on internal control reports such as the refund check report, the undeliverable refund check report and the stop payment report. - Reviews and monitors all other compliance reports to ensure adherence to Revenue Services business controls. - Runs monthly reports and resolves issues to ensure all mass market accounts are billing. - Interacts with internal stakeholders to respond to inquiries and handle escalated complaints for mass market residential and commercial accounts. - Receives and processes incoming customer requests, correspondence. - Handles follow-up on CDOCS, WFMS, and Workfiles generated by the customer systems and by other departments for mass market customers. - Analyzes, completes, and processes internal and external customer requests in a timely manner, including but not limited to billing adjustments, annexation notifications, landlord agreement contracts, collection agency requests, assistance agency requests, and duplicate bill requests. - Prepares and sends files to service provider to generate large print and Braille bills. - Supports internal stakeholders, including Contact Center Operations, Consumer Affairs and Distribution, Metering Services and provides answers to questions and inquiries. - Handles both inbound and outbound customer calls to resolve customer issues. - Remains up to date on changes in procedures as they relate to Revenue Services as well as company policies, practices, and governing regulations to ensure customer needs are met with the highest quality. - Communicates with internal and external customers. - Performs other duties as assigned. Qualifications - Associates degree - In lieu of Associates degree(s) listed above, High School/GED AND 2 year(s) related work experience Requirements - Working knowledge of Microsoft Office Products (Outlook, Excel, Word, PowerPoint) - Working knowledge of the applicable Customer Information & related systems - Working knowledge of the applicable utility commission rules and regulations - Ability to provide quality service to internal and external customers - Demonstrated ability to work safely and knowledgeable of the company’s safety requirements and regulations - Ability to analyze and compare data to ensure accuracy - Demonstrated problem solving skills - Written and oral communication skills - Ability to effectively research/investigate information needed and exercise good judgment in making decisions - Possess time management and personal organizational skills - Ability to give and receive positive and constructive feedback - Flexibility to accept and adjust to short timelines and operate with minimal supervision - Understanding of the confidential nature of information encountered while performing duties and the ability to treat it accordingly - Ability to sit for long periods for certain job functions - Ability to stand for long periods for certain job functions - Ability to lift mail trays, push mail carts, and large recycling bins for certain job functions - Ability to apply customer account and systems knowledge to work items escalated by call center specialists Working Conditions - Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility. Travel Requirements - Not required Relocation Assistance Provided (as applicable) - No Represented/Union Position - No Visa Sponsored Position - No
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