RXO, Inc.

• Assign work activities and monitor group activities • Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements • Monitor and maintain availability of tools, materials and supplies • Oversee the usage of equipment and ensure team adherence to all safety procedures and programs • Manage inventory, including monitoring levels and performing merchandise reconciliation • Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

• Assign work activities and monitor group activities • Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements • Monitor and maintain availability of tools, materials and supplies • Oversee the usage of equipment and ensure team adherence to all safety procedures and programs • Manage inventory, including monitoring levels and performing merchandise reconciliation • Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

Role Description As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing relationships with external customers, location managers, and operators, while generating positive customer satisfaction. - Ensure compliance with specified contract metrics - Maintain high standards for all operational activities - Hire, train, develop and appraise staff effectively; develop a contractor base team - Direct and guide front line management staff - Manage contract drivers who are operating up to 7 days per week in multiple regional locations - Build relationships with customers to ensure continuous operating improvements - Oversee P&L - Work with national sales team to facilitate new avenues of growth Qualifications - Bachelor’s degree or equivalent related work or military experience - 5 years of operations experience - Experience with Microsoft Office (PowerPoint and Project) Requirements - Supervisory experience in a transportation/supply chain environment - P&L experience - Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing employees - Excellent analytical, communication, and time management skills Benefits - Competitive pay - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave - 401(k) retirement plan with up to 5% company match - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity - Employee Assistance Program (EAP) - Tuition reimbursement, adoption assistance - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account - Health Reimbursement Arrangement

• Provide logistics support, including order entry, routing and dispatching, and traffic coordination • Maintain customer profile information and enter loads from customer tenders • Update account managers on problem loads and what actions have been taken, update receivers and customers on status of loads • Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition • Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes • Investigate product overages, shortages, damages, and complete appropriate documentation • Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers • Provide detailed directions and instructions to properly route drivers

• Control de Inventario: Comunicación con almacén sobre la producción en tiempo, así como de las órdenes de compra asignadas a Coyote y a las líneas transportistas. • Monitoreo: Monitoreo satelital de las unidades para su coordinado ingreso y salida de almacén. • Ingreso de Unidades: Coordinar el ingreso de operadores de acuerdo a los tiempos de carga y espacio dentro de almacén. • Supervisión de Operaciones de Carga: Coordinar y supervisar las actividades de carga de mercancías en el almacén. • Seguridad y Cumplimiento: Garantizar que todos los operadores cuenten con equipo de seguridad y sigan los lineamientos de planta/almacén. • Salida de Unidades: Gestionar documentación de salida (CCP) y unidad satelital en funcionamiento. • Comunicación y Coordinación: Actuar como enlace entre Coyote, Líneas transportistas y almacén. • Resolución de Problemas: Identificar y resolver problemas operativos que puedan surgir durante las actividades de carga y descarga. • Reporte y Documentación: Mantener registros precisos de las actividades diarias y reportar cualquier incidencia o desviación.

Role Description As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners, and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. Schedule: Tuesday-Saturday 6:00a-2:30p What your day-to-day will look like: - Assist customers and business partners via telephone and email - Handle customer complaints in a calm, professional manner - Diagnose, assess, and resolve problems or issues - Monitor progress of delivery routes - Scan haul-away pods and verify stamps - Process changes or cancellations to delivery orders Qualifications - Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint Requirements - High school diploma or equivalent - 1-year related experience preferably within a call center environment - Strong customer service skills and the ability to satisfactorily resolve issues - Solid ability to multitask with exceptional organizational skills - Ability to thrive under pressure while delivering solutions that exceed customer expectations Benefits - Comprehensive medical, dental, and vision plans - 401(k) retirement plan with up to 5% company match - Pre-tax accounts to help streamline eligible expenses - Company-paid disability and life insurance - Employee Assistance Program (EAP) - Career and Leadership Development Programs - Paid time off, company holidays, and volunteer days

• Provide strategic leadership and direction for the Customs Brokerage operation, ensuring alignment to RXO business objectives and growth priorities • Design, standardize, and optimize operating procedures to drive consistency, efficiency, and scalability across all brokerage locations • Own and lead the regulatory compliance program, ensuring adherence to all applicable U.S. Customs and Border Protection (CBP), international customs regulations, and trade laws • Establish and maintain audit-ready processes, including internal controls, documentation standards, and broker compliance oversight • Serve as the accountable leader for compliance risk management, proactively identifying, mitigating, and resolving regulatory risks and escalations • Partner cross-functionally with operations, technology, and commercial teams to enhance system integration, streamline workflows, and ensure compliant customer onboarding and SOP execution • Engage directly with customers, supporting onboarding, solution design, and ongoing relationship management to drive retention and growth while ensuring compliant service delivery • Identify and develop new business opportunities, leveraging market insights and internal collaboration to expand RXO’s customs brokerage offerings • Drive a culture of continuous improvement, focusing on productivity, service quality, and operational discipline • Lead, develop, and mentor team members, building a high-performing, accountable, and collaborative organization across distributed teams • Monitor industry trends, regulatory changes, and competitive dynamics to ensure RXO maintains a strong and compliant market position • Provide strategic leadership in navigating a dynamic tariff and global trade environment, ensuring rapid adaptation to regulatory changes while minimizing risk and protecting customer outcomes

• Lead national sales strategy for RXO’s Customs Brokerage solutions, focusing on new business generation, strategic partnerships, and expansion of existing accounts. • Identify, build, and close revenue-generating opportunities across industries including retail, manufacturing, automotive, energy, technology, and e-commerce. • Serve as the primary commercial subject-matter expert on U.S. import, export, FTZ, bonded warehouse, and international customs requirements. • Develop customized, compliance-driven solutions for prospective and existing customers—including tariff mitigation models, FTZ/warehouse programs, elections, and duty recovery strategies. • Collaborate with operations leadership to ensure customer onboarding, SOP development, and integration into RXO systems are seamless and efficient. • Stay ahead of regulatory changes (Section 301, 232, IEEPA, EO-driven reciprocal tariffs, CARM, USMCA, global trade measures) and translate them into commercial opportunities for customers. • Design and present customer proposals, pricing models, trade compliance programs, and value-driven business cases that support long-term growth. • Build and maintain strong relationships with key decision-makers—importers, exporters, procurement teams, compliance officers, logistics managers, and executives. • Partner with marketing and product teams to enhance customs service offerings, develop training content, and promote RXO’s expertise in the marketplace. • Represent RXO at trade events, industry forums, and customer strategy meetings, positioning RXO as a leader in customs and trade compliance. • Support and mentor internal teams, fostering collaboration between sales, brokerage operations, and product development.

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers • Develop and mentor staff to reach goals; train staff on company policies and procedures • Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues • Ensure compliance with corporate warehouse policies, procedures, and programs • Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems • Use route planning software to build efficient delivery routes • Manage the dispatch of contract carriers and resolve issues throughout the day • Identify problem areas, including restructuring routes to improve operational efficiencies • Train and develop contract carriers, and dispatchers to meet and exceed customer expectations • Ensure that all work is completed accurately and within established time frame • Ensure photos are taken for every job • Allocate and request additional resources as needed

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports • Cultivate positive working relationships with contract carriers and helpers • Use route planning software to build efficient delivery routes • Handle the dispatch of contract carriers; resolve issues throughout the day as needed • Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies • Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery • Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations • Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)