RXO, Inc.

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement • Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions • Proactively manage customer service metrics to drive an excellent customer experience • Provide guidance, training and performance management to employees while developing talent through continuous coaching • Establish and maintain effective, collaborative work relationships both internally and externally • Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities • Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls • Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results • Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers • Develop and mentor staff to reach goals; train staff on company policies and procedures • Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues • Ensure compliance with corporate warehouse policies, procedures, and programs • Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems • Use route planning software to build efficient delivery routes • Manage the dispatch of contract carriers and resolve issues throughout the day • Identify problem areas, including restructuring routes to improve operational efficiencies • Train and develop contract carriers, and dispatchers to meet and exceed customer expectations • Ensure that all work is completed accurately and within established time frame • Ensure photos are taken for every job • Allocate and request additional resources as needed

• Assign work activities and monitor group activities • Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements • Monitor and maintain availability of tools, materials and supplies • Oversee the usage of equipment and ensure team adherence to all safety procedures and programs • Manage inventory, including monitoring levels and performing merchandise reconciliation • Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

• Lead strategic sales initiatives to drive growth for Managed Transportation and Dedicated Transportation business unit. • Utilize experience to expand the business into multiple geographies and industries while evaluating and implementing sales initiatives to improve win rates. • Partner with the Vice President for Solutions & Strategy to execute the annual sales plan including establishment of sales objectives. • Build a pipeline and obtain sales growth goals, working to meet expectations of $10MM in gross revenue and $1.5M in EBITDA. • Successfully manage customer needs to meet objectives of the company's overall business plans. • Identify and develop new customers for Dedicated & Managed Solution Transportation products and services. • Analyze/evaluate the effectiveness of current sales methods, costs, and results.

Role Description As a Senior Manager, Operations at RXO, you will provide strategic leadership and direction for our Transportation Management services offering. You’ll also define opportunities for improvement and efficiencies, while identifying areas of growth. What your day-to-day will look like: - Define requirements for transportation operations and ensure the implementation of new strategies and initiatives to effectively meet or exceed company requirements and customer expectations. - Develop and deploy transportation operational and management solutions, and establish business controls and processes to support regional transportation operations. - Provide direct supervisory control of transportation team to ensure service level standards are met. - Identify and deploy a broad range of customer cost-saving initiatives through established processes; achieve budget and operating income goals. - Lead HR development efforts through appropriate training, development, and succession planning. - Identify growth opportunities with current and new customers; perform account management functions for select customers. - Recognize and manage operational risks/security practices; implement best practices and provide a safe work environment; support legal processes and enable legal dispute resolutions. Qualifications - 5 years of experience in supply chain management (domestic or international). - Working knowledge of and experience in the functional areas of transportation, warehousing, distribution, inventory planning and management, network analysis and materials management. - Experience with financial management and business integration; HR technical skills. - Availability to work extended hours, including evenings, nights and weekends; available for travel to customer and multiple operating locations. Requirements - Bachelor’s degree in Logistics or an MBA (preferred). - 8 years of experience in transportation and logistics management (preferred). - P&L experience (preferred). - Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing employees (preferred). - Excellent analytical, communication and time management skills (preferred). Benefits - Competitive pay. - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. - 401(k) retirement plan with up to 5% company match. - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity. - Employee Assistance Program (EAP). - Tuition reimbursement, adoption assistance. - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account. - Health Reimbursement Arrangement.

Role Description As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing relationships with external customers, location managers, and operators, while generating positive customer satisfaction. - Ensure compliance with specified contract metrics - Maintain high standards for all operational activities - Hire, train, develop and appraise staff effectively; develop a contractor base team - Direct and guide front line management staff - Manage contract drivers who are operating up to 7 days per week in multiple regional locations - Build relationships with customers to ensure continuous operating improvements - Oversee P&L - Work with national sales team to facilitate new avenues of growth Qualifications - Bachelor’s degree or equivalent related work or military experience - 5 years of operations experience - Experience with Microsoft Office (PowerPoint and Project) Requirements - Supervisory experience in a transportation/supply chain environment - P&L experience - Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees - Excellent analytical, communication and time management skills Benefits - Competitive pay - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave - 401(k) retirement plan with up to 5% company match - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity - Employee Assistance Program (EAP) - Tuition reimbursement, adoption assistance - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account - Health Reimbursement Arrangement

• Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes • Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles • Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner • Write specifications for new developments and system enhancements • Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients • Serve as project manager for system implementations and upgrades; provide ongoing support as needed • Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support • Perform process and data modeling • Generate project ideas and solutions; implement changes within and across departments • Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes

Role Description As a Manager, Last Mile Operations at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future. - Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers. - Develop and mentor staff to reach goals; train staff on company policies and procedures. - Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues. - Ensure compliance with corporate warehouse policies, procedures, and programs. - Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems. - Use route planning software to build efficient delivery routes. - Manage the dispatch of contract carriers and resolve issues throughout the day. - Identify problem areas, including restructuring routes to improve operational efficiencies. - Train and develop contract carriers, and dispatchers to meet and exceed customer expectations. - Ensure that all work is completed accurately and within established time frame. - Ensure photos are taken for every job. - Allocate and request additional resources as needed. Qualifications - 5 years of related logistics and supervisory experience. - Experience with Microsoft Office such as Word, Outlook, and Excel. Requirements - Bachelor’s degree in business, logistics, or similar (preferred). - Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally. - Experience mentoring, training, and guiding newer/less-experienced team members (preferred). - Bilingual English/Spanish (read, write, and speak both languages) (preferred). - Strong business acumen with the willingness to act in partnership with management teams. Benefits - Competitive pay. - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. - 401(k) retirement plan with up to 5% company match. - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity. - Employee Assistance Program (EAP). - Tuition reimbursement, adoption assistance. - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account. - Health Reimbursement Arrangement.

Role Description As a Manager, Contract Carrier Recruitment at RXO, you’ll be responsible for supporting Contract Carrier recruiting across our Last Mile business unit within your respective assigned region. You’ll work closely with Field Operations, IT, Legal and Field Support Services to support processes and deliver organizational goals focused on: - Contract Carrier growth - Reduction of supplemental Rapid Response Teams (High-Cost Capacity) - Generating new contract carrier leads - Contract carrier onboarding - Supporting other efforts to increase capacity management What your day-to-day will look like: - Lead and facilitate carrier recruitment for all RXO LM markets within your assigned region, including: - Traveling in market for “boots on the ground recruitment”: Distributing flyers, business cards at frequently visited sites for contract carriers (competitor locations, gas stations, etc.) - Act as a liaison between neighboring RXO LM sites within your assigned territory to share and expand existing capacity resources - Conduct research in all internal/external systems and databases to generate contract carrier leads (Carrier411, RXO Carrier Database, social media marketing) - Ensure all new contract carriers receive and complete all onboarding materials and meet RXO requirements - Make cold calls to prospective contract carriers - Align with stakeholders in other RXO business units to identify carriers that can be contracted with RXO Last Mile - Support carrier recruitment for new business startups within or outside your respective region (Rapid Response Recruitment) - Work with RXO LM sites within your territory on capacity planning for seasonality volume increases - Deliver departmental goals of onboarding 4-6 new contract carriers per month - Attend internal and external meetings related to market analysis, financials, and metrics associated with RXO’s contract carrier base - Attend meetings and provide market analysis detail on contract carrier cost and metrics Qualifications - Bachelor’s Degree or equivalent work-related or military experience - 5 years of operations, account management or customer service in a leadership position - Ability to create pivot tables and presentations within Microsoft Office programs such as Word, PowerPoint, and Excel - Ability to travel 80% of the time - Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees Requirements - Bachelor’s Degree in a related field (transportation/supply chain, sales/operations) - Ability to perform with high level of initiative exhibiting persistence and willingness to stimulate new ideas within the organization - Effective communication & relationship building skills - Ability to problem solve and use critical thinking skills - Transportation operations and logistics experience - Self-motivated drive to go the extra mile to achieve desired results Benefits - Competitive pay - Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave - 401(k) retirement plan with up to 5% company match - Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity - Employee Assistance Program (EAP) - Tuition reimbursement, adoption assistance - Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account - Health Reimbursement Arrangement

Role Description As a Lead, Operations in Last Mile at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. - Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily - Leverage operational metrics to identify improvement areas and create actionable plans to improve the business - Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity - Foster positive working relationships with warehouse team, contract carriers, driver helpers - Manage the dispatch of contract carriers and resolve issues throughout the day - Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies - Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations Qualifications - 4 years of experience in operations - Experience with Microsoft Office Requirements - 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation - Excellent verbal and written communication skills - Strong interpersonal and leadership skills - This job requires the ability to lift up to 50 lbs. Benefits - Comprehensive medical, dental, and vision plans - 401(k) retirement plan with up to 5% company match - Pre-tax accounts to help streamline eligible expenses - Company-paid disability and life insurance - Employee Assistance Program (EAP) - Career and Leadership Development Programs - Paid time off, company holidays, and volunteer days