Role Description
Join Paradigm as a Return-to-Work Coordinator in a fully remote role with typical business hours. In this position, you will help connect injured workers with meaningful transitional duty opportunities while building strong relationships with nonprofit partners and supporting a smooth, positive experience for everyone involved. The hourly pay range for this role is $21.06 to $23.00, depending on experience and qualifications.
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Develop and maintain relationships: Establish and nurture partnerships with nonprofit organizations to create a network of potential Transitional Duty placement sites.
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Identify suitable assignments: Collaborate with nonprofit organizations to identify appropriate Transitional Duty roles that match injured workers' physical abilities, restrictions, and skill set.
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Facilitate placements: Coordinate the placement of injured workers in selected Transitional Duty assignments, creating draft offer letters, creating driving instructions, and setting up the time tracking process.
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Maintain internal database of nonprofit transitional work sites.
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Communicate challenges with placement process to Transitional Return to Work Specialist to strategize next steps.
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Accurately document time and case activity on individual files in case management software (Alarisware).
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Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.
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Perform other duties as necessary and assigned.
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Communicate with stakeholders: Maintain open communication with injured workers, nonprofit partners, and TRTW Specialists to ensure a smooth and effective volunteer experience.
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Manage administrative tasks: Track volunteer hours, manage timesheets, and update case management software with relevant information.
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Resolve issues and concerns: Address any problems or conflicts that may arise during the volunteer assignment, working collaboratively with all parties involved.
By effectively fulfilling these responsibilities, the Return-to-Work Coordinator contributes significantly to the success of the Transitional Return to Work program, helping injured workers regain their confidence and skills while making a positive impact on the community.
Qualifications
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Training program is designed to equip you with the knowledge and skills needed to excel in your role. The program spans 8-12 weeks and includes: Classroom instructions, On-the-Job Shadowing and Mentoring.
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Associate or bachelor’s degree.
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Must be comfortable with heavy phone work.
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Customer Service Experience.
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Ability to manage competing priorities.
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Ability to work in a fast-paced work environment.
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Ability to meet expected deadlines.
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Critical thinking skills and creative problem solving.
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Computer skills with proficiency in Microsoft Office programs—Word, and Excel.
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Exceptional communication skills both written and verbal.
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Exceptional organization and time management skills.
Benefits
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Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
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Financial incentives: Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
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Vacation: Paid time off and personal holiday programs for work-life balance.
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Volunteer time: One paid day per calendar year for community engagement.
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Learning and development: Support for continual learning through the Learning Excellence at Paradigm (LEAP) program.
