Role Description Join Paradigm as a Return-to-Work Coordinator in a fully remote role with typical business hours. In this position, you will help connect injured workers with meaningful transitional duty opportunities while building strong relationships with nonprofit partners and supporting a smooth, positive experience for everyone involved. The hourly pay range for this role is $21.06 to $23.00, depending on experience and qualifications. - Develop and maintain relationships: Establish and nurture partnerships with nonprofit organizations to create a network of potential Transitional Duty placement sites. - Identify suitable assignments: Collaborate with nonprofit organizations to identify appropriate Transitional Duty roles that match injured workers' physical abilities, restrictions, and skill set. - Facilitate placements: Coordinate the placement of injured workers in selected Transitional Duty assignments, creating draft offer letters, creating driving instructions, and setting up the time tracking process. - Maintain internal database of nonprofit transitional work sites. - Communicate challenges with placement process to Transitional Return to Work Specialist to strategize next steps. - Accurately document time and case activity on individual files in case management software (Alarisware). - Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management. - Perform other duties as necessary and assigned. - Communicate with stakeholders: Maintain open communication with injured workers, nonprofit partners, and TRTW Specialists to ensure a smooth and effective volunteer experience. - Manage administrative tasks: Track volunteer hours, manage timesheets, and update case management software with relevant information. - Resolve issues and concerns: Address any problems or conflicts that may arise during the volunteer assignment, working collaboratively with all parties involved. By effectively fulfilling these responsibilities, the Return-to-Work Coordinator contributes significantly to the success of the Transitional Return to Work program, helping injured workers regain their confidence and skills while making a positive impact on the community. Qualifications - Training program is designed to equip you with the knowledge and skills needed to excel in your role. The program spans 8-12 weeks and includes: Classroom instructions, On-the-Job Shadowing and Mentoring. - Associate or bachelor’s degree. - Must be comfortable with heavy phone work. - Customer Service Experience. - Ability to manage competing priorities. - Ability to work in a fast-paced work environment. - Ability to meet expected deadlines. - Critical thinking skills and creative problem solving. - Computer skills with proficiency in Microsoft Office programs—Word, and Excel. - Exceptional communication skills both written and verbal. - Exceptional organization and time management skills. Benefits - Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives: Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation: Paid time off and personal holiday programs for work-life balance. - Volunteer time: One paid day per calendar year for community engagement. - Learning and development: Support for continual learning through the Learning Excellence at Paradigm (LEAP) program.

• Triage the team queue, prioritize tasks, and escalate issues as required. • Coordinate remote hands activities and provide detailed technical instructions during incidents. • Support infrastructure projects across global data center environments. • Assist with colocation project delivery, including installations, decommissions, and migrations. • Support data center build-outs and expansion initiatives. • Work closely with vendors and service providers, providing detailed technical instructions for hardware deployments, troubleshooting, and remediation activities. • Participate in an on-call rotation and provide support for out-of-hours incidents and escalations. • Maintain accurate Data Center Infrastructure Management (DCIM) records as changes occur across the environment. • Maintain accurate inventory records within the stock management system. • Process cross-connect requests, including installations, de-installations, and hot-cut activities. • Maintain accurate circuit and connectivity records. • Coordinate hardware shipments, receiving, and logistics activities related to data center operations. • Ensure operational documentation is maintained and updated. • Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures, and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgments. • Additional duties as assigned.

• Collect, validate and submit reliable data to the clinical registries while identifying opportunities for refinement. • Provide content expertise for program and registry requirements and guidelines to clinical teams and committees in a multi-hospital environment. • Identify patients in the clinical registries through the application of strict criteria and protocols. • Collect and validate data for the program using the applicable criteria and definitions established by the registry. • Provide accurate and timely submission of data into the program's website and assuring the transmission of completed data according to the program's targets and deadlines. • Analyze data and reports to identify opportunities for improvement. • Collaborate with clinical departments/units on performance improvement initiatives. • Other duties as assigned.

• Provides operational support and performs data maintenance and clean-up for data transactions (basic to complex) • Performs more complex data transactions and maintenance associated with projects, expansions, and new product implementations • Works with other departments to ensure quality provider data to our members • Maintains and updates provider demographic and contract information in appropriate systems in support of claims adjudication and provider directory • Works collaboratively with internal/external constituents to implement new networks and complex contractual arrangements • Provides technical and/or functional leadership Support within unit • Performs validation of system enhancements • Identifies, researches, and conducts root cause analyses and collaborates cross-functionally within the organization to recommend process improvements • Conducts and manages audits of provider information and escalates issues for resolution as appropriate