Paradigm

Role Description Paradigm is seeking a full-time, remote Triage Nurse to cover a rotating shift. A Triage Nurse takes calls from injured workers, assesses their current medical status, applies appropriate Triage Protocols, and directs the injured worker to seek the appropriate level of care. The Triage Nurse follows specific account guidelines to complete the Triage Process per the account protocols that have been developed. The Triage Nurse works with parties to the claim specified in the account guidelines which may include: - The injured person - The claim’s examiner - Employers - Medical providers Schedule (30-40 hours per week): - Weekday evenings, 1-2 per week - Every 4th weekend - Remaining shifts would be days - Includes shift differentials Qualifications - Current, unencumbered compact RN license required - Bilingual (Spanish speaking) preferred - Professional licenses or certifications required to meet qualifications for this position must be current, unrestricted and allow for practice within a state or territory of the United States. Benefits - Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending, and employer-matched HSA contributions. - Vacation – Paid time off, paid holidays, and a personal holiday. - Volunteer Time – One paid day per calendar year for community engagement. - Learning and development – Encouragement for continual learning and growth. Company Description Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

• Identify and target new business opportunities by evaluating leads and qualifying them based on predefined criteria • Keep up to date with home care industry trends and the competitive landscape to identify opportunities and challenges, including serving as an expert on VA and Medicaid opportunities • Collaborate with Regional Account Executives to ensure smooth handover of qualified leads • Meet and exceed daily, weekly, and monthly outbound sales targets and KPIs • Utilize Zoho CRM to track sales activities and pipeline progress • Utilize Salesloft daily to run outbound cadences • Conduct sales presentations to prospective customers • Attend trade shows and other events to network and promote company services, with approximately 10% annual travel expected

Role Description This role is a proactive, analytical, and highly visible contributor responsible for executing assurance activities, operational audits, financial and compliance audits, and broader risk and controls initiatives as defined by the PCAOB and COSO. The Senior Analyst supports the end-to-end audit lifecycle—planning, walkthroughs, design assessment, testing, documentation, reporting, and remediation verification—while partnering cross-functionally with Finance, Operations, IT, and other business areas. The role leverages audit technology (including AuditBoard) and data-driven techniques to enhance audit quality, efficiency, and insight, and contributes to risk assessment and the annual audit plan. Duties and Responsibilities - Lead and execute compliance and audit activities, including process walkthroughs, control design assessments, testing, and preparation of audit documentation in accordance with applicable standards. - Perform operational, financial, and compliance audits to evaluate effectiveness, efficiency, and alignment with organizational objectives. - Identify control deficiencies, process gaps, and risk exposures; perform root cause analysis and develop practical, value-added recommendations. - Prepare clear, well-supported audit workpapers and reports that communicate risks, root causes, and recommended actions to management. - Utilize AuditBoard to manage audit planning, execution, reporting, issue tracking, and follow-up activities. - Partner with cross-functional stakeholders to support remediation efforts, validate corrective actions, and monitor resolution of prior findings. - Contribute to annual risk assessments, ICFR scoping, and development of the internal audit plan using business insight, analytics, and emerging risk considerations. - Coordinate with external auditors, as assigned, to support audit deliverables and promote efficient reliance. - Drive continuous improvement of audit and assurance processes using technology, data analytics, automation, and trend analysis. - Support special projects, investigations, and ERM-related activities as assigned; remain current on auditing standards, regulatory requirements, and industry risks, and adhere to IIA Standards. Qualifications - Bachelor’s degree in Accounting, Finance, or related field required; MBA a plus - CPA or CIA certification required; CISA or other relevant certifications preferred - 5+ years of internal and/or external audit experience with hands-on SOX compliance experience - Strong knowledge of internal controls, SOX requirements, COSO framework, IIA Standards, PCAOB standards, and U.S. GAAP - Hands-on experience with AuditBoard (SOXHub) preferred - Strong analytical, organizational, and project management skills with the ability to manage multiple assignments simultaneously - Advanced Microsoft Excel skills; experience with data analytics tools such as Power BI or similar preferred - Highly skilled in Microsoft PowerPoint with the ability to produce polished, executive-ready presentations - Familiarity with Oracle preferred - Strong written and verbal communication skills with the ability to present complex information clearly and concisely - Ability to work independently and collaboratively in a team-oriented environment - Ability to interact effectively with all levels of management Benefits - Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation – Paid time off and personal holiday programs for work-life balance. - Volunteer time – One paid day per calendar year for community engagement. - Learning and development – Support for continual learning through the Learning Excellence at Paradigm (LEAP) program.

Role Description Paradigm is hiring a full-time, remote Provider Contract Lead. The Provider Contract Lead develops and implements provider network and contract strategies, identifying the ambulatory surgery centers and specialists in geographic locations in which to concentrate resources for purposes of establishing a sufficient network of participating providers to serve and exceed the needs of our clients. - Executes provider contracts for acceptable reimbursement rates as determined by client requirements and prevailing market ranges. - Maintains a system to track contract negotiation and sales activity on an ongoing basis through company provided software applications. - Directs the preparation and negotiations of provider contracts and oversees negotiation of contracts in concert with established company templates and guidelines with ambulatory surgery centers, physicians, hospitals, and other health care providers as needed. - Oversees the maintenance of all Provider contract information for given territory. - Works with legal and corporate on an as needed basis to modify contract templates to ensure compliance with all contractual and/or regulatory requirements. - Seeks, contacts and creates single case agreements (SCA) to fulfill GAP’s as needed by the business. - Develops relationships with providers and offers feedback if there are deficiencies in their response time, scheduling time and/or providing medical documentation in a timely manner. Qualifications - Bachelor’s Degree in a related field (Business Administration, etc.) or equivalent experience. - 3 to 5 years of experience in Healthcare Administration, Network Development, Managed Care, and/or Provider Services. - Ability to maintain attendance to support required quality and quantity of work. - Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA). - Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers. - Superior interpretation and research skills to readily identify problems, get to the root cause and achieve prompt resolution to problems and issues including analytical skills. - Ability to organize, coordinate, and accomplish a high volume of work with minimum impact on quality. - Exceptional interpersonal relations skills. - Superior verbal and written communication skills. - Knowledge of Excel and Word. - This position may require up to 10% travel. Benefits - Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - paid time off and personal holiday programs for work-life balance. - Volunteer time – one paid day per calendar year for community engagement. - Learning and development – support for continual learning and growth through the Learning Excellence at Paradigm (LEAP) program.

Role Description Paradigm is seeking a full-time, fully remote Provider Data Specialist. The schedule for this position is Monday - Friday, 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM. The Provider Data Specialist is responsible for collecting, verifying, maintaining, and managing provider credentialing and participation data across multiple systems. This role supports credentialing operations by ensuring accurate, complete, and compliant provider files in accordance with company policies, accreditation standards, and state and federal regulations. The Provider Data Specialist works collaboratively with internal teams and external providers, maintains strict confidentiality of sensitive information, and contributes to reporting and process support that enables efficient network and credentialing operations. Duties and Responsibilities - Requests, receives, processes participating provider information across multiple databases. - Processes request, investigation, verification, tracking and follow up of primary responses from various sources. - Identifies, investigates, reports, tracks, and follows-up on any potentially adverse information received from credentialing sources. - Obtains and maintains appropriate knowledge of company policy and procedures, accreditation standards, state and federal regulations, guidelines, procedures and laws required in credentialing process. - Populates, updates, and maintains database software and filing systems. - Assists with Requests for Proposals or any requested reports as necessary and in collaboration with supervisor or other Credentialing Services staff. - Maintains practitioner files annually. - Ensures provider credentialing documents are present for affiliated community practitioners. - Participates in professional organizations and/or other organizations addressing Provider Data. - Maintains strict confidentiality of all records, data and occurrences as condition of initial and/or continued employment. - Maintain reliable and predictable attendance during scheduled work hours. Qualifications - Bachelor's degree in health care or technical field preferred, call center experience a plus. - Exceptional communication and telephone skills are required, as well as a great deal of patience and understanding. - Experience working with physicians and/or senior executives preferred. - Possess a high level of self-confidence and persistence; maintain an assertive approach in dealing with providers. - Must possess excellent organizational skills and the ability to multi-task effectively. - Demonstrate the ability to prioritize heavy workload and work independently with minimal supervision. - Proficient computer and internet skills; familiarity with Microsoft Office software required. - Knowledge of medical terminology preferred. - Will develop in-depth knowledge of department and company internal workflows including but not limited to individual state’s procedures and negotiating protocols. - Bilingual a plus. Benefits - Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation: paid time off and personal holiday programs for work-life balance. - Volunteer time: one paid day per calendar year for community engagement. - Learning and development: support for continual learning through the Learning Excellence at Paradigm (LEAP) program.

Role Description We’re seeking a detail-oriented Referral Care Coordinator to support injured workers by coordinating specialty network referrals and serving as a key liaison between injured workers, clients, and providers. This is a fully remote position scheduled Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. The Referral Care Coordinator facilitates timely, high-quality care for injured workers by coordinating Paradigm Specialty Network referrals. This role serves as a key liaison between injured workers, clients, and providers—managing appointment follow-up, obtaining medical documentation, and providing clear status updates to support service level expectations. The ideal candidate delivers excellent customer service, communicates confidently by phone and email, and demonstrates strong attention to detail, sound judgment, and follow-through. Responsibilities - Provide exceptional customer service communicating via phone and email communications with clients, providers, and injured workers. - Act as a liaison between our clients, providers, and injured workers. - Follow a consistent process for the coordination of care ensuring client service level agreements are met. - Work closely with the providers to obtain information related to the injured workers care, i.e., attendance, future appointments, medical notes from visits or operative report from surgery. - Reschedule missed appointments. - Provide client with timely information, reporting, and status updates. - Work closely with interdepartmental operations staff to effectively manage referrals i.e., escalate delays in care or timely medical reporting. Qualifications - Excellent customer service skills. - Experience working in a Medical Office setting a plus. - Excellent oral and written communication skills and phone presence. - Ability to work independently. - Acute attention to detail. - Proficient in all Microsoft Office and computer application systems. Benefits - Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - paid time off and personal holiday programs for work-life balance. - Volunteer time – one paid day per calendar year for community engagement. - Learning and development – support for continual learning through programs like Learning Excellence at Paradigm (LEAP).

Role Description We’re seeking a master scheduler to coordinate and prioritize conference calls for up to 10 team members across multiple time zones. This fully remote role offers standard hours of 8 a.m. to 5 p.m., based on your local time zone. Candidates must have at least five years of administrative support experience, advanced computer skills (Microsoft Word and Outlook), and a proven ability to manage complex scheduling, last-minute changes, and high-demand situations with professionalism and calm. Strong customer service and communication skills are essential. - Coordinate and schedule conferences for Network Managers, Medical Directors, Internal Staff and carrier contacts (customers). - Work with Paradigm Management Team to prioritize/organize conferences by urgency, time frame. - Work in coordination with assigned DKA to establish carrier availability for customer education calls. - Provide customer service to both internal and external customers. Act as a liaison for internal and external customers. Problem solve with the Paradigm Management Team. - Manage frequent high demands and high urgency situations effectively and calmly. - Communicate with internal customers, medical doctors & staff in a professional manner. Qualifications - Education - High school diploma or equivalent. - Experience - A minimum of five years of experience in administrative support services and a demonstrated history of success in working in a fast-moving, demanding environment. - Intermediate to advanced computer skills, including extensive knowledge of various software packages including Microsoft Word and Outlook. - Language Skills - Excellent oral communication skills and phone presence. Ability to read and comprehend instructions. Must be able to prioritize workload and be able to work with a minimum amount of supervision. Must be able to produce written correspondence. - Customer Service - Strong telephone skills are key in this role. Ability to be upbeat, attentive, and prioritize the competing needs of multiple customers. - Problem Solving - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with abstract and concrete variables. Ability to independently problem solve and identify creative solutions. Ability to “multi-task” in a paced work environment. Ability to juggle tasks, handle last minute changes in a fast-paced environment. - Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be accepted. Benefits - Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - Paid time off and personal holiday programs for work-life balance. - Volunteer time – One paid day per calendar year for community engagement. - Learning and development – Support for continual learning and growth, including the Learning Excellence at Paradigm (LEAP) program.

Role Description Paradigm is in search of a remote Quality Audit Associate. This role will involve providing administrative assistance to the SPU Managers and Supervisors. The schedule for this position is Monday - Friday, 8 AM to 5 PM. - Learning and adhering to account guidelines. - Using account guidelines to complete case billing audits. - Researching and investigating short pays, non-pays, and documents appropriately in the collections application. - Performing internal audits. - Running queries with customer specific data. Qualifications - High school diploma or equivalent required; post-secondary education preferred. - Excellent computer skills, especially with data entry. - Intermediate to advanced Microsoft Outlook and Excel skills. - Strong interpersonal communication skills, both verbal and written. - Strong attention to detail. - Organizational skills and ability to multitask and prioritize. - Ability to exercise sound judgment and maintain confidentiality. Benefits - Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives: Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation: Paid time off and personal holiday programs for work-life balance. - Volunteer time: One paid day per calendar year for community engagement. - Learning and development: Support for continual learning and growth, including the Learning Excellence at Paradigm (LEAP) program. Company Description Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Role Description We are seeking a full-time, remote Medical Revenue Cycle Collections Specialist. The Collections Specialist is responsible for managing accounts receivable activities for accounts in the Networks and Operations business unit. - Responsible for assigned open AR reporting with the goal of reducing delinquency for all assigned aging. - Customer calls, emails, open AR reporting, and account adjustment recommendations. DUTIES AND RESPONSIBILITIES - Provide excellent customer service regarding collection issues. - Generate aged AR reports for assigned accounts to review with management. - Thoroughly review open accounts and any issues prior to contacting client. - Identifying, reviewing, and resolving client discrepancies such as overpayment and underpayments. - Develop positive relationships with client contacts to review open AR on a weekly basis to reduce DSO. - Create and maintain collection documentation for each client. Qualifications - Medical AR experience required. - Bachelor’s degree or equivalent experience preferred. - Excellent problem solving, time management, prioritization and organizational skills. - Exceptional computer skills, including Microsoft Office and web-based applications. - Clear, concise, and professional verbal and written communication skills. Benefits - Health and wellness: A wide variety of value-added HMO, PPO, and HDHP health insurance options with both Cigna and Kaiser Health. - Financial incentives: Competitive pay, flexible spending, paid life insurance, employer HSA, and 401(k) with company match. - Vacation: Paid time off, paid holidays, and a floating holiday. - Learning and development: Encouragement for employees to continually learn and grow. - Volunteer time: One paid day per calendar year for community engagement.

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We are seeking a full-time, remote IT Business Systems Analyst III position. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer systems. The position holds accountability for leading and facilitating requirements elicitation sessions among business and technical users, writing business requirements and specifications, providing functional/conceptual/logical design documents, building applicable business case models, preparing and/or implementing UAT scenarios and facilitating UAT testing. Working with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. May prepare time estimates for completing projects. May be assigned to coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants. Prepares application’s workflow charts and diagrams to specify detailed operations to be performed by computer programs and operations to be performed by personnel in system. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Systems Analyst III is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. RESPONSIBILITIES: - Leads requirements gathering (elicitation, documentation, and management). - Facilitates project customer meetings. - Extracts and analyzes business needs, act as a subject matter expert when appropriate. - Explain and documents technical design in such a way that a business owner can understand. - Translates business needs into business requirements documentation (usage cases, process flow diagrams, narrative descriptions, data models). - Performs analytical roles on all phases of a major technology project or multiple projects of medium to large size. - Research and advise on alternative solutions to critical/major business problems. - Provides estimation on level of effort for business analysis and high-level development and quality assurance efforts. - Prepares project execution plans, manages and assesses project risk. - Identifies and engages appropriate technical and business resources needed for successful project execution. - Leads regular project reviews with customers and stakeholders. - Documents lessons learned. - Performs system test planning and execution. - Develop and deliver training materials and provide instruction when necessary. Acts as project Subject Matter Expert for training development. - Enforces and adheres to organizational processes and standards. Experience using formal software development methodologies. Determining and documenting customer business requirements through formal Business Analysis processes. This task involves planning, designing, and developing efficient business, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. - Business requirements comprehensively documented within functional and technical specifications by writing detailed description of user needs, program functions, and steps required to develop or modify computer programs. Analyzes and reviews existing computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Studies existing information processing systems to evaluate effectiveness and develop new systems to improve production or workflow as required. - Helps evaluate the impact of corporate initiatives, goals, and vision upon existing application modules; recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based from understanding of current business processes. - Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports. - Provides functional/conceptual/logical design documents/data models, building applicable business case models, preparing and/or implementing UAT scenarios and facilitating UAT testing as documentation of program development. - Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, fixes through organization of cross-functional meetings and working with the Project Manager to follow project plans, convey accurate project status, and identify issues and risks. Helps acquire end user sign off of scope requirements. Prepares system documentation and files all documented results of analysis with project documentation. - Supports the operations of the Client Support department's systems, including implementation, troubleshooting, maintenance, and support of existing applications. Assist developers to prepare datasets or reports which require complex business processes. - Creates and maintains documentation on the system/applications used by the department. Provide input in development of conversion and software implementation project plans on assigned projects. Works with developers to coordinate completion of systems, change control requests and schedules for movement of application across regions (Development to Acceptance to Production). Obtains (or works with PM as assigned) approvals of project documentation and implementation plan. Files with project documentation. - Coordinates projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants. - Assists managers by providing solutions input in response to the operational and strategic needs of the Client Support department. May research, investigate and make recommendations on new solutions or replacement systems/applications. - Direct or assist in the development of new or revised training materials, and training schedule. Assure all affected functional areas are included and informed. Trains or assists in the training of ITS and user personnel in the conversion, implementation or providing overview of the developed or purchased software. - May assist the software developers in resolution of work problems related to flow charts, project specifications, or programming. Provide assistance to UI development where rules, formatting and display properties can be set in the design time using existing development tool. - Works with the DBA to provide business analysis on troubleshooting of data-related production issues, test and deploy approved solution in accordance with existing release management process. - May work with end users and other ITS personnel to evaluate packaged software. May represent Paradigm at vendor focus or user group meetings. May serve as contact point for technical issues between vendor and Paradigm or with business users within the company. - Develops and delivers communications and awareness plans and activities to support the promotion and use of supported applications. Manage and execute deployment/support plan and activities. - Creates and delivers curriculum and materials necessary to train the business leads, help desk resources and application users that will use and support the application. - When applicable, manages and responds to user requests for administration and features specific items related to the supported application. - Reviews, analyzes, and evaluates business systems and user needs. - Formulates systems to parallel overall business strategies. - Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. - Familiar with relational database concepts, and client-server concepts. Rely on experience and judgment to plan and accomplish goals. - Analyzes, evaluates and modifies existing or proposed systems. - Coordinates with users to ensure timely and efficient manufacturer's software release installation. - May design, encode, test and debug programs or user defined modifications. - Works on problems of diverse scopes involving cross-functional teams. QUALIFICATIONS: - Education - College degree, preferably a B.S. in Engineering, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience. - Experience - Three (3) to five (5) years of progressively responsible work experience in business analysis with one (1) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position. Must be familiar with Microsoft technologies and the current tools being used in the application development. Project management background is ideal. - Required non-technical proficiencies and knowledge - Solid analytical skills; Strong customer service skills and prior experience supporting internal customers; Ability to interact with individuals at all levels of the organization; Good presentation skills and the ability to provide end-user training when needed; Ability to make judgments, decisions and suggestions for procedural improvements; Ability to handle fast-paced work flow and multi-task; Flexible to meet changing needs and multiple tasks; Excellent follow-through skills with strong attention to detail; Ability to develop, understand and translate detailed requirements documentation from business client requirements; Possessing excellent oral and written communication skills; Adaptive and open to frequent changes in work environment and prioritization; Able to manage multiple competing deadlines; Ability to work independently and as part of a team. - Required technical proficiencies/knowledge - Thorough understanding of Software Development Life Cycle and change management; Basic understanding of data transport and interfaces; Basic knowledge of Internet formats and languages; Strong relational data model concepts knowledge and logical data modeling; Enhanced knowledge of software quality assurance methodology and practice; Intermediate level understanding of SQL language; Healthcare and insurance domain knowledge is a big plus; Enhanced knowledge of project management methodology and practice; Enhanced knowledge with Azure DevOps, MS Office and other Microsoft products; Ability to understand and convert business requirements into functional specifications; Strong understanding of systems and applications with the ability to learn managed healthcare systems, business analysis and problem solving. Experience with client/server databases and reporting tools; Demonstrated experience with web development tools and client/server product support; Effective knowledge of database structure and design; Basic knowledge of software programming languages like C#, Dot Net or JavaScript.  Paradigm Benefits: - Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. - Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. - Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster #LI-Remote