• Continually develops knowledge and skills needed to be an effective automotive/truck instructor by studying available information, attending train-the-trainer sessions, doing hands-on work, taking appropriate online or live classes, involvement in automotive, truck and / or training-related groups, etc.
• Prepares extensively for classes and provides outstanding delivery, professional interaction with students, and subject matter presentations using adult learning principles
• Develops training schedules with management and the NAPA Training Service Center. Speaks with division and national departments to determine needs, designs schedules to meet those needs, and adjusts, as necessary
• Partners with division management to implement, pilot, and facilitate NAPA Autotech training programs
• Participates and assists in initial course/curriculum development, delivers to test group, solicits feedback on changes needed, and adjusts content and delivery accordingly
• Ensures course content integrity while allowing for freedom to enhance the learner's experience based on instructor's style
• Works closely with internal and external customers to determine training needs and plan training events to meet those needs
• Communicates feedback regarding training events, process, and materials to Training management, course designers, and customers as needed
• Participates in planning processes (e.g., needs assessment, course development, and delivery)
• Assists with marketing training events to maximize participation including getting to know DC/store personnel in assigned markets.
• Assists in marketing training offering / services, initiating engagement and follow-up with targeted audience, and provide any feedback received to NAPA Autotech management
• Makes training presentations at marketing and owners' conferences, Team NAPA meetings, DC sales meetings, and other NAPA events as required
• Corresponds with management about training activities, test results, and evaluations
• Identifies areas of improvement, suggests training courses to correct, and follows up with customer evaluations to determine success of programs
• Maintains course integrity as designed with some freedom to enhance the learner's experience based on learner's needs and instructor's style
• Advocates proper selection and qualification of participants by reinforcing appropriateness for the audience. Accomplishes this by ensuring any required prerequisites and/or pre-seminar material is communicated and sent to participants
• Ensures an effective learning environment for participants including having proper meeting room setup, automotive equipment, and ordering materials
• Advocates NAPA, the NAPA organization, programs, parts and tools and equipment.
• Prepares and ensures administrative aspects of training are completed in a timely manner such as participant roster, evaluations, tests, class booklets, handouts, forms, expense reports, A/V equipment, etc.
• Responsible for performing any other duties as assigned by management
