• Provide hands-on technical training in person at branches in Quebec, the Maritimes, Eastern Ontario, and other regions as required. • Support new store openings (NSO) as well as existing locations to ensure readiness and operational excellence. • Work directly with technicians to improve: • Installation techniques. • Execution of ADAS calibrations. • Repair quality and efficiency. • Collaborate closely with the other National Technical Trainer to ensure alignment of training priorities and their execution.

• Deliver live and virtual training sessions tailored to end-users • Collaborate with Solution Delivery and Customer Success teams to identify training gaps • Develop hands-on, scenario-based programs reflecting actual customer workflows • Facilitate train-the-trainer sessions for customer-side trainers • Solicit feedback from learners and stakeholders for content improvement

• Continually develops knowledge and skills needed to be an effective automotive/truck instructor by studying available information, attending train-the-trainer sessions, doing hands-on work, taking appropriate online or live classes, involvement in automotive, truck and / or training-related groups, etc. • Prepares extensively for classes and provides outstanding delivery, professional interaction with students, and subject matter presentations using adult learning principles • Develops training schedules with management and the NAPA Training Service Center. Speaks with division and national departments to determine needs, designs schedules to meet those needs, and adjusts, as necessary • Partners with division management to implement, pilot, and facilitate NAPA Autotech training programs • Participates and assists in initial course/curriculum development, delivers to test group, solicits feedback on changes needed, and adjusts content and delivery accordingly • Ensures course content integrity while allowing for freedom to enhance the learner's experience based on instructor's style • Works closely with internal and external customers to determine training needs and plan training events to meet those needs • Communicates feedback regarding training events, process, and materials to Training management, course designers, and customers as needed • Participates in planning processes (e.g., needs assessment, course development, and delivery) • Assists with marketing training events to maximize participation including getting to know DC/store personnel in assigned markets. • Assists in marketing training offering / services, initiating engagement and follow-up with targeted audience, and provide any feedback received to NAPA Autotech management • Makes training presentations at marketing and owners' conferences, Team NAPA meetings, DC sales meetings, and other NAPA events as required • Corresponds with management about training activities, test results, and evaluations • Identifies areas of improvement, suggests training courses to correct, and follows up with customer evaluations to determine success of programs • Maintains course integrity as designed with some freedom to enhance the learner's experience based on learner's needs and instructor's style • Advocates proper selection and qualification of participants by reinforcing appropriateness for the audience. Accomplishes this by ensuring any required prerequisites and/or pre-seminar material is communicated and sent to participants • Ensures an effective learning environment for participants including having proper meeting room setup, automotive equipment, and ordering materials • Advocates NAPA, the NAPA organization, programs, parts and tools and equipment. • Prepares and ensures administrative aspects of training are completed in a timely manner such as participant roster, evaluations, tests, class booklets, handouts, forms, expense reports, A/V equipment, etc. • Responsible for performing any other duties as assigned by management