Sitetracker

• Own and manage a portfolio of enterprise customers • Identify expansion opportunities and increase customer value • Develop long-term account strategies and execute account maps • Lead commercial conversations throughout the customer lifecycle • Collaborate with cross-functional teams to deliver successful outcomes

• Drive the tactical execution of Post Sales operations, directly impacting our efficiency and customer experience. • Play a crucial role in configuring processes and generating insightful reports. • Execute essential system enhancements and resolve process issues directly supporting our customer experience teams. • Proactively address access needs and implement minor yet impactful changes.

• Deliver live and virtual training sessions tailored to end-users • Collaborate with Solution Delivery and Customer Success teams to identify training gaps • Develop hands-on, scenario-based programs reflecting actual customer workflows • Facilitate train-the-trainer sessions for customer-side trainers • Solicit feedback from learners and stakeholders for content improvement

• Join Sitetracker's Operations team • Build, test, and deploy AI agents and automations • Manage Salesforce Flows and automation • Work on afternoon shift • Collaborate with the Director of Operations • Deliver documented builds for quality review

• Drive customer value across French and Benelux region • Manage strategic relationships with diverse accounts • Proactively assess customer challenges and develop mitigation plans • Collaborate with teams to enhance customer experience

• Capture customer needs and translate into actionable documentation • Support testing to ensure successful adoption • Collaborate with Solution Architects and Project Managers • Manage user acceptance testing scenarios and issues • Facilitate discovery workshops and produce requirement specifications

• Serve as a strategic advisor to customers • Provide specialized guidance for business and technology transformations • Drive customer outcomes and enhance retention • Support change initiatives during technology implementations

• Operate as a critical strategic advisor • Guide customers through complex business and technology transformations • Influence customer decisions and lead technical discussions • Develop tailored adoption strategies and change management plans • Maximize customer retention and identify expansion opportunities

• Solve critical adoption challenges by bridging the gap between project implementation and independent customer success • Own a recurring cadence of customer training and develop hands-on, scenario-based programs • Collaborate closely with Solution Delivery and Customer Success teams to identify training gaps and propose proactive solutions • Deliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises

• Work closely with Sitetracker Account Executives and Sitetracker’s Executive team to present Sitetracker to potential customers. • Explain the value of Sitetracker, clarify our technical capabilities, and problem solve to support our customers’ specific needs. • Help innovative companies manage millions of projects, sites, and assets representing over $150 billion in portfolio holdings.