Role Description
TeamDynamix is seeking a detail-oriented, technically curious, and solutions-driven Automation Builder to join our remote Product organization. In this role, you will design, build, and maintain automation templates and integration solutions using TeamDynamix’s no-code platform. You will help customers realize rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation product lines by creating scalable, end-to-end solutions that address common IT service management challenges.
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Design, build, and deliver automation templates, integration templates, and conversational AI tasks using TeamDynamix iPaaS and CAI tools.
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Create end-to-end automation solutions supporting ITSM workflows such as incident management, request fulfillment, and change management.
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Translate product specifications and customer requirements into practical, working automation solutions.
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Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases.
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Develop comprehensive documentation for templates, including setup guides, configuration options, and troubleshooting steps.
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Create training materials, walkthroughs, and enablement resources to drive adoption across customers and internal teams.
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Contribute to knowledge base content and best practice documentation.
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Support implementation and customer success teams with template-related questions and guidance.
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Perform thorough testing and quality assurance before template releases.
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Maintain and enhance existing templates based on platform updates and evolving best practices.
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Troubleshoot and resolve issues reported by customers or internal stakeholders.
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Communicate with colleagues, management, and clients in a professional and courteous manner.
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Conform with and abide by all company regulations, policies, and procedures.
Qualifications
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Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
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2+ years of experience in IT, IT service management, or a related technical role.
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Hands-on experience with no-code/low-code automation or integration platforms.
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Scripting experience with PowerShell, JavaScript, or similar languages.
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Highly preferred:
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Experience with TeamDynamix iPaaS and/or Conversational AI products.
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Experience with platforms such as Workato, Power Automate, Zapier, Boomi, MuleSoft, or Flowgear.
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Service desk, systems administration, or frontline IT experience.
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Familiarity with ITSM platforms (ServiceNow, Jira Service Management, Freshservice, etc.).
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Exposure to higher education or enterprise IT environments.
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Preferred certifications: ITIL Foundation, HDI, or related industry certification.
Requirements
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Understanding of REST APIs, data structures, and core programming concepts.
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Baseline understanding of AI capabilities, strengths, and limitations.
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Strong grasp of IT service management concepts and workflows.
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Ability to translate business requirements into technical solutions.
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Excellent documentation and technical writing skills.
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Strong attention to detail and commitment to quality.
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Troubleshooting and problem-solving abilities.
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Clear, structured communication skills.
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Customer empathy and end-user focus.
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Preference for iterative, MVP-style solution development.
Benefits
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Competitive compensation that reflects employees’ skills and contributions.
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Comprehensive health insurance plans.
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Wellness programs that promote physical and mental well-being.
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Traditional and Roth 401(k) savings options with company match.
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Remote-first with flexible working hours.
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Prioritized work-life balance, with 15 observed days off in addition to PTO.
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Family-friendly policies including paid parental leave.
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Paid life insurance, short-term, and long-term disability insurance.
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Regular acknowledgement of achievements with recognition programs.
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Counseling services and resources for personal and professional challenges.
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Transparent communication about company goals, strategy, and performance.
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Regular feedback sessions and performance reviews.
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Anti-bias and anti-harassment training programs.
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Trust and autonomy in decision-making within your role.
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Work environment that encourages you to be your authentic self.
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Flat management structure with approachable leaders who want to hear your feedback.
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Backed by two private equity firms that invest in high-growth private companies across North America.