• Drive and coordinate implementation process improvements across the Services organization, ensuring changes are executed, adopted, and reflected in active and future delivery efforts. • Work across Lumin departments and partners to identify systemic issues and recurring challenges impacting implementation delivery. • Track, manage, and drive follow-through on improvement initiatives identified through project retrospectives, client feedback, surveys, and internal reviews. • Apply approved process, tooling, and delivery improvements to in-flight projects to improve consistency, efficiency, and outcomes across the implementation portfolio. • Maintain and evolve standard implementation artifacts, including the project template, timelines, milestones, and dependencies, and socialize updates to delivery teams and stakeholders. • Support coordination of cross-functional activities related to implementations, including integration readiness, deployment sequencing, and dependency management, without owning day-to-day project delivery. • Provide regular updates and visibility to Services leadership and delivery teams on improvement initiatives, systemic issues, and progress against follow-up items. • Own the socialization of client implementation survey results and portfolio-level insights with internal stakeholders, ensuring learnings are clearly communicated and understood. • Document, track, and drive follow-up on Services- and implementation-related improvement opportunities, ensuring accountability and sustained adoption. • Identify patterns and trends across the Lumin implementation portfolios and broader Services delivery efforts, and partner with cross-functional teams to drive corrective actions. • Serve as a point of escalation for the Services department process- and delivery-related issues requiring cross-team coordination, ensuring they are surfaced, documented, and routed to the appropriate owners for resolution. • Support ad hoc project requests as needed.

• Monthly payment operations (end-to-end): Own the monthly cycle to pay practices for CA submitted visits (prepare payment pack → validate → secure approvals → release payments → reconcile). • Onboarding & maintenance: Design system and work with Provider Success Team to drive practice onboarding into AP systems: collect/validate W-9s, ACH details (ACH only for CPH-administered option), ensure IRS W-9 validation, maintain vendor master data and remittance contacts. • Payment execution across options: Execute accurate and timely payments via various payment systems depending on the practice/payment path. • Explanation of Payment/Remittance Preparation: Produce/coordinate practice-facing Explanation of Payment (EOP) detail for each payment. Ensure EOPs are delivered with/after payment as agreed. • Validations & controls: Run automated and manual validations (member eligibility, submitted status, duplicate detection). Flag and resolve exceptions prior to payment. • Approvals & audit trail: Prepare approval package for Finance; ensure email approvals and audit evidence. Maintain complete documentation for audit (payments, EOPs, approvals, visit extracts). • Reconciliation & true-up: Reconcile payment files vs bank clears and the visit payables report; support quarterly true-ups with partners and prepare the internal control reports. • Cross-functional partnership: Work closely with Data/Analytics to maintain the payables report and with Provider Success to resolve practice disputes, onboarding blockers, and payment holds. • Process Improvement & Scaling: Identify opportunities to streamline and automate incentive payment processes as programs grow. Support new incentive program launches by advising on operational feasibility and payment design. Monitor program performance and recommend improvements to increase efficiency and impact.

• Lead and manage an informatics project, including both large, enterprise‑scale initiatives and smaller, tactical efforts within a clinical informatics environment. • Provide program‑level oversight of scope, schedule, cost, performance, and quality to ensure successful execution and delivery of contract objectives. • Direct and coordinate programmatic resources across multiple functional and technical domains to ensure features are acceptable, of high quality, and compliant with industry standards. • Apply deep expertise in the full systems development life cycle (SDLC), from strategic planning and requirements through design, implementation, testing, deployment, and sustainment. • Leverage knowledge of enterprise‑wide network engineering, strategic information planning, business process reengineering, organizational structure, and management practices to drive effective solutions. • Identify, assess, and mitigate program risks, developing and executing proactive risk management and issue resolution strategies. • Ensure disciplined cost, schedule, and performance management, including forecasting, reporting, and corrective action planning. • Champion and apply SAFe® Lean Agile principles and practices to drive value delivery, sustain organizational change, and promote operational excellence. • Empower and support high‑performing Agile teams, fostering collaboration, accountability, and continuous improvement. • Serve as a senior‑level liaison with stakeholders, customers, and leadership, providing clear communication, status reporting, and strategic guidance.

• Own end-to-end program management for large, complex cross-functional GTM initiatives—including new market expansion, pilot programs, channel strategy, and new GTM motions • Build scalable program management frameworks, including intake processes, success criteria templates, post-mortem playbooks, and measurement approaches • Partner with GTM leadership to surface risks and opportunities, create executive-ready communications, and drive alignment across Sales, Marketing, Customer Success, and Operations • Establish clear KPIs for program effectiveness and engagement, track performance, and iterate based on outcomes • Support strategic program planning cycles and contribute to operational excellence initiatives across the GTM organization