• Own end-to-end program management for large, complex cross-functional GTM initiatives—including new market expansion, pilot programs, channel strategy, and new GTM motions • Build scalable program management frameworks, including intake processes, success criteria templates, post-mortem playbooks, and measurement approaches • Partner with GTM leadership to surface risks and opportunities, create executive-ready communications, and drive alignment across Sales, Marketing, Customer Success, and Operations • Establish clear KPIs for program effectiveness and engagement, track performance, and iterate based on outcomes • Support strategic program planning cycles and contribute to operational excellence initiatives across the GTM organization

• Dual role managing both Drug substance at KBI and Drug product Fill and Finish services with KBI • Ensures the appropriate development and control of BDS development • Provides leadership in managing the KBI-PMO business and establishing client relationships • Manages project timelines through all phases of development • Develops, manages, and updates project plans • Communicates project status, progress, timelines, and changes to all relevant personnel • Schedules, facilitates, and documents program related client team meetings • Leads cross-functional teams without direct authority • Analyzes risk, establishes contingency plans, and identifies trigger events • Oversees Drug product program portfolio of increased complexity • Manages the technical and strategic development of the program • Responsible for staff compliance to PMO project delivery processes and business monitoring tools • Hosts clients or represent KBI at client site including Executive Steering Committee meetings

• Oversee and scale offshore Revenue Cycle Management (RCM) operations supporting Skilled Nursing Facility (SNF) clients • Serve as the primary point of contact for offshore RCM vendors and delivery teams • Own vendor governance including performance management and SLA adherence • Lead regular operational reviews (daily/weekly/monthly) with offshore leadership • Design, document, and implement standard operating procedures (SOPs) across offshore RCM functions • Develop and maintain staffing ratios and productivity benchmarks by function and client type • Lead cross-functional initiatives related to new client onboarding and transitions • Define and track KPIs related to offshore performance, including productivity and quality metrics.

• Provide day-to-day program operations support for a VA Contact Center Modernization engagement. • Maintain and update the program project plan on a regular cadence (e.g., task updates, dependencies, milestones, baseline hygiene, publish-ready views). • Support maintenance of the RAID (Risks, Assumptions, Issues, Dependencies) log by coordinating inputs and updates with workstream owners and project management leadership in line with the project plan. • Track activities, deadlines, and milestones; proactively flag slippage, missing inputs, and upcoming due dates. • Support action item tracking (capture, owners, due dates, follow-ups, closure confirmation). • Capture and publish meeting notes/minutes with clear decisions, actions, and next steps. • Draft and edit program communications as required (status asks, follow-ups, reminders) with strong business writing quality. • Manage and organize the program’s Microsoft Teams site and associated SharePoint artifacts (folders, document hygiene, versioning conventions, templates as provided). • Maintain program documentation and ensure key deliverables/artifacts are current, accessible, and consistently formatted.