Suvoda

• Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management • Responsible for overall maintenance for the team’s IRT systems • Lead implementation of system change controls for studies during maintenance phase • Manage the design of study data integration specifications between the IRT system and other eClinical solutions • Create data review plans for each of the team’s IRT systems • Create and maintain the study FAQ documents • Responsible for the system training materials • Work with the client study team to setup the IRT system data upon system go-live • Primary escalation point for the Suvoda Customer Care team on complex support issues • Create and distribute support and maintenance reports for each of the team’s IRT systems • Proactively identify trends in support data • Identify and assist with the implementation of process improvements for the services department • Assist the product team with the design and development of new features • Travel to client sites to attend meetings and conduct user training sessions • Assist the customer care team with providing support to system users

• Design, develop, and support clinical trial software with emphasis on patient safety and integrity of clinical study data • Review product requirements and verify that all requirements can be implemented • Assist with the creation of technical design and implementation documentation • Design and code software applications and fix defects • Provide unit testing coverage for delivered code • Work with others to ensure timely delivery of high-quality code • Manage software deployment into all environments and complete all required documentation • Assist support team with troubleshooting and resolution of production issues • Perform other related duties as required

• Review and interpret global client documentation of payable activities (contracts, budgets, amendments); • Identify areas of quality risk and / or need in pursuit of a best-in-class client, site and patient experience; • Apply best practices to extract and configure client data into payable activities from source document(s); • Collaborate and communicate with business partners to verify interpretation of payable activities; • Adhere to auditing and monitoring checklists and procedures; • Adhere to both internal KPIs and client-driven SLAs; • Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice; • Contribute to internal process documents to ensure study configurations are consistent and following best practices; • Partner with Product & IT teams to identify areas of enhancement across platforms; • Support Client Delivery in establishing and maintaining positive client relationships; • Perform other duties, assignments, and/or special projects as time or circumstances necessitate;

• Own analytics engagements with cross-functional stakeholders end-to-end — from requirements gathering through delivery and adoption — for new and improved BI solutions. • Develop, test, publish, and maintain Power BI reports and dashboards using data from multiple sources (Snowflake, Web (API), etc.). • Maintain Power BI reports post-launch — gathering stakeholder feedback, supporting users, and managing workspace and report-level permissions. • Transform and analyze multiple data sources from Suvoda’s systems. • Build and maintain dbt models in Snowflake to support Power BI reporting. • Build and maintain centralized semantic models / Datasets (Power BI) for departmental reporting, including custom measures, summary tables, etc. • Utilize Power Query to further clean and format data for analysis. • Leverage AI coding assistants (e.g., Claude Code) to accelerate SQL, dbt, and Power BI development. • Maintain Suvoda’s business glossary, consolidating metrics calculations from Power BI, dbt, and SQL and cataloging business-critical system fields with links to terms and definitions. • Support the Senior Manager, Data Analytics in piloting AI-enabled analytics workflows — including text-to-SQL on Snowflake — to enable self-service exploration for internal stakeholders. • Present analytics findings to senior stakeholders and recommend new/adjusted KPIs to inform business decisions. • Contribute to team planning and roadmap prioritization with the Senior Manager, Data Analytics, and mentor junior analysts on SQL, dbt, and Power BI best practices.

• Work as part of a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials; • Support the Services Delivery project team in: • Liaising with the client to discuss requirements, handle issues, provide status updates, and answer questions; • Designing the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal and discussions with the client; • Accurately and completely documenting all requirements and participating in internal and external specification review meetings; • Assisting with client review meetings of IRT specifications and supporting documents, making any required updates; • Managing project schedules and scope, tracking all internal and client tasks required to meet project milestones; • Managing the cross-functional project team’s schedule and task assignments; • Assisting with creating the UAT plan, developing test scripts, coordinating data setup, and providing client support for client UAT; • Providing protocol-specific support to the client and support team after go-live; • Ensure client satisfaction throughout the project build and maintenance phase, working with Suvoda management, the Suvoda product team, and business development as needed; • Provide system training to end-users using in-person meetings, web meetings, and user manuals; • Provide telephone and email support to system users globally; • Travel to client sites to attend meetings and conduct user training sessions; • Perform other related duties as required;

• Serves as the main point of contact between all internal value-add functions across departments • Onboards low to medium complexity delivery projects • Leads regular project discussions with client and study teams to review project plans, risks, actions, issues, and decisions to drive projects to completion • Collaborates with lead and manager to determine success strategies for onboarding and supporting studies • Demonstrates a general understanding of Suvoda products • Able to manage multiple priorities simultaneously • Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions • Demonstrates flawless execution of best practices during and post implementation • Fosters client relationships post launch of new client projects • Ensures study documentation is complete, current, and stored appropriately • Effectively applies Suvoda's best practices and deliver according to internal and external success criteria • Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues. • Participates in the development of new features and functionality that may be requested by clients • Coordinates internal and external/vendor resources • Provides recurring project status reporting and ensures proper escalation • Performs other duties, assignments, and/or special projects as time or circumstances necessitate • Travels for client meetings and trainings as needed

• Analyze client requirements and existing system configurations to calculate the financial components of client contracts • Effectively manage the change order queue from initial request to final execution • Manage the input of study specifications within budget calculators • Analyze client requirements to calculate the financial components of client proposals • Prepare, edit and/or customize change orders to accurately reflect the changes in assumptions and budget summaries • Ensure change orders are consistent with pricing/financial terms outlined in customer master agreements and applicable change order template • Schedule and Lead the Change Order Alignment calls with the project team(s) • Actively communicate with the Project Team and Finance to support the timely and accurate delivery of change orders • Notify Legal Department of any customer changes to legal terms in draft Change Orders, incorporate feedback from Legal in next draft, and manage any back and forth with customer • Send fully approved Change Orders for signature and ensure fully executed Change Orders are saved appropriately • Perform other duties, assignments or special projects as needed.

Sales Director (US - Remote) Department: Sales  Responsibilities  - Identify and close new business within assigned accounts  - Manage the sales process, from identification of a new opportunity through proposal, award, negotiation of price and contract terms, and deal close  - Manage the response to any Requests for Proposal (RFP) or Requests for Information (RFI) with assigned accounts  - Develop and maintain relationships within assigned accounts  - Organize and lead client meetings for initial capabilities presentations, bid defenses,  - Serve as escalation point for clients as well as client's primary point of contact for mid-study change orders  - Drive the governance process with assigned strategic accounts, working with services management and the executive team as needed  - Attend conferences and other industry events, representing the Suvoda brand, and identifying new opportunities  - Generate new leads, and identify potential deals and partnership opportunities  - Collect competitive intelligence, and provide information to management  - Assist with the development of new sales strategies  - Assist in training and mentorship of Business Development Associates  - Perform other related duties as required  Requirements:  - Bachelor's degree required - At least 7 years of sales experience in the eClinical software field  - Interpersonal, communication, and presentation skills  - Ambition, self-motivation, and a high level of energy  - Time management and organizational skills  - Analytical thinking ability  - Creative problem-solving ability  - Written and verbal communication skills  - Attention to detail  We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number - or request payment from you - during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert. As set forth in Suvoda's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you are based in California, we encourage you to read this important information for California residents linked here.

• Manages travel and transportation budget for trial participants • Participates in discussions with vendors and internal team members regarding trial participant requirements • Supports hospital or clinical staff relating to trial participant enrollments and visit schedules • Promptly responds to all inquiries of the trial participants and hospital/clinical staff • Contributes to managing projects to profitable level through efficient work process • Acts as point of contact for patient communication regarding air, hotel and ground accommodations • Maintains accurate data including setting up databases and transferring data between internal operating systems • Aids in producing reports as required • Works with Global Study Manager to outline needs and requests of clients and patients • Contributes to managing projects to profitable level through efficient work process

• Work as part of a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials; • Support the Services Delivery project team in: • Liaising with the client to discuss requirements, handle issues, provide status updates, and answer questions; • Designing the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal and discussions with the client; • Accurately and completely documenting all requirements and participating in internal and external specification review meetings; • Assisting with client review meetings of IRT specifications and supporting documents, making any required updates; • Managing project schedules and scope, tracking all internal and client tasks required to meet project milestones; • Managing the cross-functional project team’s schedule and task assignments; • Assisting with creating the UAT plan, developing test scripts, coordinating data setup, and providing client support for client UAT; • Providing protocol-specific support to the client and support team after go-live; • Ensure client satisfaction throughout the project build and maintenance phase, working with Suvoda management, the Suvoda product team, and business development as needed; • Provide system training to end-users using in-person meetings, web meetings, and user manuals; • Provide telephone and email support to system users globally; • Travel to client sites to attend meetings and conduct user training sessions; • Perform other related duties as required;