• Be the primary face to the client during the implementation process • Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation • Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds • Create and maintain a detailed project plan and open items log for project monitoring purposes • Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live • Monitor progress using weekly status reporting formats • Assist with escalated client issues, member issues, project issues, etc. • Provide go-live support • Facilitate internal Post Implementation Review meetings • Provide mentoring and support to other team members • Support high-volume, high-profile clients • Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement • Assist the implementation team with new hire onboarding and shadowing • Lead ad-hoc project requests • Lead process improvement efforts and focus groups • Serve as a liaison with cross-functional teams • Lead and provide support to the implementation team as process questions arise whether via email or via slack

• Support the deployment and integration of Public Warning solutions (Cell Broadcast and Location-Based SMS) • Assist with installing, configuring, and maintaining software in Linux environments • Work closely with senior engineers, project teams, customers, and Mobile Network Operators (MNOs) • Participate in system configuration, testing, upgrades, and troubleshooting activities • Help create and maintain technical documentation and implementation procedures • Support customer training sessions and global deployments

• Mapping solutions to value across large and dynamic organizations • Participating in discovery and driving qualification of new opportunities • Preparing and conducting product demonstrations • Advising and supporting customers’ technical stakeholders • Identifying, evaluating, recommending, and executing value-based workshops • Building and maintaining strong relationships as a trusted technical subject matter expert • Preparing input for functional and technical sections of RFPs/RFQs • Supporting sales and marketing activities

• Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting • Resolve technical integration issues related to partners’ e-commerce front-end platforms and back-end order management systems • Identify and implement new operational processes to drive efficiency • Develop detailed technical documentation • Engage with internal stakeholders to define cross-functional workflows • Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set