• Manage a diverse portfolio of projects, ensuring alignment with organizational goals and objectives. • Oversight of delivery teams, ensuring staff produce high-quality, timely and on budget deliverables. • Build relationships with VHA stakeholders to shape procurement requirements. • Lead capture plans, including identifying client challenges, competitor analysis, development of strategic and innovative solutions and win theme development. • Lead proposal responses ensuring submissions are compliance and compelling. • Stay current on the legislative and policy landscape, translating the latest VA priorities and Hill activity into smart, proactive capture strategies.

We’re looking for a Customer & Community Engagement Program Manager to design and scale community engagement programs that activate customers, deepen customer relationships and retention, and drive long-term customer value. This role is responsible for building programs, experiences, and engagement systems that drive repeat participation, peer-to-peer problem-solving, and turn customer engagement into measurable business impact. This role goes beyond traditional community management. You won’t simply manage a community— you’ll launch and evolve a modern customer engagement ecosystem. You’ll architect and lead programs that energize our customer base, including webinars, events, technical community advocacy initiatives, and scalable engagement campaigns that give customers compelling reasons to return, participate, and grow with us over time. You’ll sit within the Customer Experience & Enablement team and work cross-functionally with Customer Success, Developer Relations, Product, and Marketing to ensure our engagement efforts support customer activation, retention, product adoption, and customer insight generation. We’re looking for someone with a strong program management and marketing mindset who can blend strategy, experimentation, and execution to build programs customers genuinely value. What You’ll Do Program Strategy & Execution - Own the strategy, design, and execution of community engagement programs across channels (webinars, events, forums, community blogs, and more) - Build and scale structured programs, including: - Super user program - User-generated content campaigns - Technical advocacy initiatives - Learning & career development programs - Design repeatable participation loops that drive ongoing engagement (not one-time events) - Continuously evaluate and evolve program formats to maximize impact and scalability Events & Webinar Ownership (End-to-End) - Own a scaled webinar and events program (content planning, speaker management, promotion, execution, and follow-up) - Build a consistent event cadence aligned to community and business priorities - Convert event participation into ongoing community engagement and contribution - Ensure events are integrated into broader community programs (not standalone moments) Engagement & Lifecycle Strategy - Define what meaningful engagement looks like and how it supports business goals - Identify and activate high-potential members and emerging community leaders - Create pathways for members to deepen participation over time (attendee → contributor → advocate) - Experiment with new approaches to engagement, including AI-enabled and scalable formats - Translate community engagement into deeper learning opportunities by seamlessly connecting users to formal training and certification in Identity University Activation & Campaign Integration - Design community-driven activations (challenges, discussions, campaigns) that support key initiatives - Partner with marketing to align community programs with campaigns and product launches - Ensure community is an active channel in broader go-to-market efforts Cross-functional Collaboration - Engage with the Customer Success team to develop programs that support customer onboarding, adoption, retention, and advocacy goals - Partner with Developer Relations to build a cohesive community experience and complementary engagement programs - Collaborate with Product Management to ensure user feedback informs decisions - Work with Marketing to ensure that community content and programs align with brand, messaging, and target audiences - Build and deploy a cross-functional network of internal Subject Matter Experts and Technical Advocates, leveraging their expertise to champion programs and drive deeper community participation Measurement & Optimization - Define and track KPIs for engagement programs, including: - Activation rate - Repeat participation - Program engagement and contribution - Analyze program performance and member behavior to identify what drives retention - Make informed decisions on what to scale, iterate, or sunset What Success Looks Like (First 6 Months) - Multiple active programs driving repeat engagement, not just attendance - Clear increase in returning and participating community members - Events that consistently convert into ongoing community activity - A defined and growing group of highly engaged “core” community members What We’re Looking For - 4+ years of experience in marketing, program management, or community management - Proven track record of building programs from scratch and scaling them - Strong understanding of engagement mechanics and user behavior - Ability to translate user feedback and data into clear insights and actions - Experience working cross-functionally in fast-paced environments - Comfortable with ambiguity and motivated to shape and build a function - Strong communication and organizational skills Nice to Have - Experience building or scaling a super user, advocacy, or user community program - Background in B2B or SaaS environments - Familiarity with AI-driven engagement tools or automation strategies What Sets You Apart - You think in systems and loops, not just activities - You don’t just run programs—you build engines that sustain engagement - You’re highly proactive and take ownership of outcomes, not just execution Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-max, USD): $0 - $0.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

• Own end-to-end program execution for integrated Hardware marketing initiatives across campaigns, launches, brand, content, social, digital, experiential, OOH, growth, and e-commerce. • Partner with Brand Marketing to translate approved strategy, GTM priorities, and success measures into clear program roadmaps with milestones, ownership, dependencies, and escalation paths. • Build and maintain the program plans, workbacks, operating models, and tracking systems that give teams clear visibility into priorities, progress, resources, risks, and decisions. • Lead the program operating rhythm across kickoffs, status updates, creative reviews, leadership forums, and follow-through, ensuring decisions are made, documented, and translated into action. • Partner with creative and production leads to protect the creative process while keeping development, reviews, production requirements, budgets, and delivery milestones connected to the broader program plan. • Coordinate cross-functional execution across marketing, creative, production, agencies, legal, policy, media, regional teams, and other partners, keeping dependencies, approvals, and handoffs on track. • Partner with Creative Operations and Resource Management to forecast capacity and resource needs, maintain accurate allocation views, and address gaps before they become delivery risks. • Anticipate and surface blockers, resource constraints, timeline pressure, budget implications, and dependency conflicts early, escalating with clear options and recommendations when needed. • Maintain horizontal visibility across active work so teams and leadership have a clear view of program health, priorities, risks, decisions, resources, and next steps. • Own launch readiness, ensuring critical creative, production, localization, review, and stakeholder dependencies are aligned and on track for delivery. • Drive program closeout, capturing outcomes, open actions, learnings, and process improvements that strengthen future programs. • Build lightweight, scalable ways of working that improve visibility, prioritization, resourcing, and delivery without adding unnecessary process.

• Train, deploy, and supervise near-peer mentors to help deliver HealthCorps’ proven programming. • Oversee health-promoting initiatives, including Teens Make Health Happen Clubs, monthly wellness campaigns, community events, and regional and national health fairs. • Build and maintain relationships with school districts, universities, student wellness officers, local alumni, and strategic community partners to develop a strong network.