• Set and own the country-wide workplace operating model, service quality, operational readiness, employee experience, and escalations across India, including but not limited to Mumbai, New Delhi, and Bangalore. • Keep India workplaces safe, reliable, welcoming, and ready for employees, visitors, and business priorities. • Own integrated facilities-management governance, service standards, SLAs, KPIs, commercial accountability, and escalation paths for facilities-management partners, contractors, and specialist vendors. • Serve as a strategic workplace partner to India business leaders and regional REW leadership, anticipate emerging needs, and align country priorities with regional REW strategy. • Own country-level operating budgets, forecasting, resource prioritization, purchasing discipline, and vendor spend in partnership with Finance and Procurement. • Lead operational readiness and cross-functional handover for office openings, expansions, renovations, moves, commissioning, and post-occupancy stabilization. • Own the governance and escalation of workplace safety, facilities-related compliance, emergency preparedness, incident response, corrective actions, and business continuity in partnership with the appropriate experts. • Define and continuously improve scalable playbooks, standard operating procedures, service standards, documentation, and reporting across sites. • Define service KPIs and use workplace data, employee feedback, operational metrics, and financial insights to inform leadership decisions and measure improvement. • Coordinate with Workplace Experience, Food, Corporate Security, IT, People, Finance, and Procurement on programs, executive visits, events, and office changes. • Provide senior operational leadership during incidents, communicate clearly with business and regional stakeholders, and drive timely resolution and corrective actions. • Advance an AI-native workplace through practical use of AI, automation, and lightweight tools to improve visibility, reduce manual work, and strengthen operational controls

• Work with the Operations team to support and manage customer environments in Cloud Computing (AWS, Azure and OCI), focused on database technologies — SQL, PaaS, MongoDB, Oracle, PostgreSQL, among others, acting within the Support Operations team. • Take ownership of tickets and alerts received by the operation: perform initial analysis, drive resolution within your technical scope, assist Junior DBAs when they have questions, and escalate to the Specialized Operations team when the issue does not progress. • Communicate with clients: log ticket opening, provide regular updates, and confirm closure with evidence. • Execute tasks based on KBs, playbooks and internal or vendor documentation; request new procedures, training and support for recurring tickets. • Handle known monitoring alerts, validate impact and correlate events. • Perform initial technical validations and health checks aligned with your specialty according to procedures defined for each environment or client. • Ensure all escalations include full context, evidence and performed validations, eliminating rework and avoiding the need for the client to repeat information. • Record and document all actions in the ITSM with quality and supporting evidence. • Identify opportunities for improvement, automation and use of AI in daily procedures and discuss them with coordination. • Remain responsible for the ticket until its proper transition to the next team, ensuring all necessary information has been shared and the client does not need to repeat the support context. • Question and identify improvement opportunities whenever you notice repetitive activities, operational bottlenecks or lack of documentation, contributing to the continuous evolution of the operation. • Own the support interaction from first contact, maintaining a proactive approach to finding solutions and communicating with the client until the ticket is properly transitioned or resolved.

Role Description Responsible for the administration and coordination of all loan processing, loan servicing and/or default management functions as well as the corresponding operational functions. Makes business decisions and supports the implementation and administration of the policies and procedures for the assigned area/areas to ensure compliance with various regulator, investor, government and corporate expectations and requirements. Manages and collaborates with support department employees, supervisors and managers on matters regarding departmental process and procedures to improve efficiency and enhance delivery of service to internal partners, customers, regulators, investors and other constituents. Plans, develops, implements and executes business plans for assigned area(s) of responsibility. Qualifications - Bachelor’s degree, or equivalent work experience - Typically five to six years of business-related experience and one to two years of managerial experience Requirements - Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices - Strong analytical and decision-making skills - Good organizational and project management skills - Effective interpersonal, verbal and written communication skills - Well-developed knowledge of human resources functions - Effective supervisory and management skills - Ability to prioritize and manage multiple tasks/projects and deadlines simultaneously - Experience with Net Oxygen Cloud LOS is highly preferred - Experience with processing most retail mortgage loan types - This role's schedule requires working in Pacific time zone Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Role Description We are seeking a Skip Trace Coordinator who will coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral. All duties must be performed within the scope of applicable laws and regulations, operating in a manner that represents professionalism and integrity. The position will primarily use online resources but will also need to create opportunities through developing relationships over the phone. The Skip Trace Coordinator will be expected to consistently provide high-quality contact results and summarize through verbal and written communication. Reporting to the Skip Trace Manager. - Coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral. - Assist and perform all daily skip trace activities per Skip department standards. - Maintain a large inventory of accounts and provide regular updates to clients and PAR management. - Locate, research, and evaluate new databases to enhance investigative activities and results. - Maintain current and new vendor contracts and relationships. - Review and evaluate current vendor effectiveness. Recommend changes to Senior Skip Manager. - Work with results-driven accountability and production focus. - Conduct investigative and skip tracing to selected PAR employees. - May be responsible for specific client accounts assigned by management. - Have knowledge of and provide daily production reports as instructed by management. - Generate successful relationships with recovery vendors. - Maintain a professional attitude throughout all forms of communication. - Ability to work in a team environment as well as independently with a focus on production and accountability. - Excellent time management skills and the ability to organize tasks. - Address all client and managerial communications in a timely fashion. - Perform other assignments and duties as specified by PAR senior management. Qualifications - High School Diploma or equivalent is required. - One to three (1-3) years of successful investigative (skip trace) experience is preferred. - One to three (1-3) years of prior experience in the repossession or collections industry is preferred. Requirements - Excellent organizational and written communication skills. - Strong computer, internet, and web searching ability with basic knowledge of Google applications. - Adheres to federal/state laws and regulations regarding MSDS, OSHA, and EPA compliance. - Maintain strict compliance with the GLB – Gramm Leach Bliley Act along with all other local and federal laws relating to customer confidentiality. - Adhere to the principles of the FDCPA – Fair Debt Collection Practices Act. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement