• Work with the Operations team to support and manage customer environments in Cloud Computing (AWS, Azure and OCI), focused on database technologies — SQL, PaaS, MongoDB, Oracle, PostgreSQL, among others, acting within the Support Operations team. • Take ownership of tickets and alerts received by the operation: perform initial analysis, drive resolution within your technical scope, assist Junior DBAs when they have questions, and escalate to the Specialized Operations team when the issue does not progress. • Communicate with clients: log ticket opening, provide regular updates, and confirm closure with evidence. • Execute tasks based on KBs, playbooks and internal or vendor documentation; request new procedures, training and support for recurring tickets. • Handle known monitoring alerts, validate impact and correlate events. • Perform initial technical validations and health checks aligned with your specialty according to procedures defined for each environment or client. • Ensure all escalations include full context, evidence and performed validations, eliminating rework and avoiding the need for the client to repeat information. • Record and document all actions in the ITSM with quality and supporting evidence. • Identify opportunities for improvement, automation and use of AI in daily procedures and discuss them with coordination. • Remain responsible for the ticket until its proper transition to the next team, ensuring all necessary information has been shared and the client does not need to repeat the support context. • Question and identify improvement opportunities whenever you notice repetitive activities, operational bottlenecks or lack of documentation, contributing to the continuous evolution of the operation. • Own the support interaction from first contact, maintaining a proactive approach to finding solutions and communicating with the client until the ticket is properly transitioned or resolved.

Role Description The Consultant shall possess proven experience of the following: - Eight (8) plus years of ERP Financials system implementation experience. - Combined minimum of eight (8) years of functional operational experience supporting Microsoft Dynamics AX 2012 and 365 Finance and Operations, to include a minimum of three (3) years support on version Microsoft Dynamics 365 for Finance and Operations. - Three (3) plus years of full Microsoft Dynamics Finance and Operations Software Development Life Cycle (SDLC) implementations, specifically with Grants, Projects, and Billing and strong insight in Procurement, Purchasing, and Accounts Payable. - Six (6) plus years of Production support experience with Grants and Project Contracts, Billing, Procurement, and Accounts Payable. - Demonstrated experience in requirement gathering, fit/gap analysis, functional specifications, design documents, test planning, scripts and execution, training strategy and materials, and overall implementation planning. - Proven ability to evaluate configuration options to leverage delivered functionality. - Excellent issue resolution (problem diagnosis) and analytical and troubleshooting skills. - Superior technical proficiency with tools for reviewing data, troubleshooting, developing user reports, and testing/validating source system data. - Superior technical proficiency in developing user reports with Manage Report and Business Intelligence (BI). - Must be able to QA test development work and work with the technical development team to ensure customer requirements are met. - Demonstrated skills in verbal and written communications, making presentations before groups and committees, and working and/or leading effectively and cooperatively with staff and management. - Advanced knowledge of Microsoft Office products, with particular emphasis on Excel, Project, Word, and Visio (or other flowcharting software). - Understand and adhere to company's documentation standards, file design and storage. Qualifications - Experience in configuration and utilization of Regression Suite Automation Tool (RSAT). - Experience in utilization of Extensible Data Security (XDS).

Role Description Drive Operational Excellence in Australia's Premium Aviation Charter Industry. The Administration & Operations Coordinator is central to that success. Join an industry-leading Australian aviation company where your expertise strengthens financial accuracy, operational efficiency, and customer service. Shape business performance with lasting impact while building a long-term global career through Emapta, delivering top 1% opportunities, continuous growth, and world-class professional support. Qualifications - Minimum of 5 years of experience in administration, operations, or finance support within a professional business environment, with the ability to work independently - Experience preparing reports, spreadsheets, and business documentation - Strong practical experience using Xero - Excellent written and spoken English communication skills - Strong organizational skills with exceptional attention to detail and accuracy - Proactive, resourceful, and capable of working independently while knowing when to seek guidance - Strong sense of ownership with the ability to follow tasks through to completion - Ability to learn quickly and work effectively within documented systems, processes, and procedures - Strong problem-solving skills with the ability to manage multiple competing priorities - Adaptability to thrive in a dynamic, fast-paced environment with changing priorities - High level of integrity, reliability, and discretion when handling confidential business information - Proactive mindset with the ability to identify and recommend process improvements - Interest in building a long-term career with a professional Australian business - Proficiency in Adobe Acrobat, project management software, and electronic document management systems - Background supporting a small to medium-sized business - Hands-on management of accounts payable and accounts receivable processes - Proven ability to maintain documented procedures and Standard Operating Procedures (SOPs) - Capability to collaborate effectively with international teams in a remote work environment - Familiarity with regulated or compliance-focused industries - Demonstrated ability to identify and implement process improvements - Ability to learn and use industry-specific software Requirements - Process supplier invoices and maintain accurate accounts payable records in Xero - Prepare payment runs for management approval - Raise and issue customer invoices using Xero and other internal systems - Monitor outstanding customer invoices and support debtor management activities - Match supplier invoices with supporting documentation and resolve discrepancies - Support charter operations through administrative coordination, operational records, and documentation management - Follow, maintain, and continuously improve documented operating procedures - Prepare reports, perform data entry, and provide administrative support across multiple departments - Maintain accurate electronic filing and document control systems - Update and maintain Standard Operating Procedures (SOPs) as business processes evolve - Enter and maintain accurate operational data across business systems - Monitor shared email inboxes and respond to or allocate enquiries appropriately - Communicate professionally with suppliers, customers, and internal staff via email and telephone - Identify opportunities to improve administrative processes and operational efficiencies - Perform other administrative duties as reasonably required to support the business Benefits - Competitive Salary Package - Day Shift schedule - Fixed weekends off - Permanent WFH arrangement - HMO coverage with free dependent upon regularization - Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) - Unlimited upskilling through Emapta Academy courses - Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! - Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!) - Unlimited opportunities for employee referral incentives across the organization - Standard government and Emapta benefits - Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash) - Fun engagement activities for employees - Mentorship and exposure to global leaders and teams - Career growth opportunities - Diverse and supportive work environment

Role Description Responsible for the administration and coordination of all loan processing, loan servicing and/or default management functions as well as the corresponding operational functions. Makes business decisions and supports the implementation and administration of the policies and procedures for the assigned area/areas to ensure compliance with various regulator, investor, government and corporate expectations and requirements. Manages and collaborates with support department employees, supervisors and managers on matters regarding departmental process and procedures to improve efficiency and enhance delivery of service to internal partners, customers, regulators, investors and other constituents. Plans, develops, implements and executes business plans for assigned area(s) of responsibility. Qualifications - Bachelor’s degree, or equivalent work experience - Typically five to six years of business-related experience and one to two years of managerial experience Requirements - Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices - Strong analytical and decision-making skills - Good organizational and project management skills - Effective interpersonal, verbal and written communication skills - Well-developed knowledge of human resources functions - Effective supervisory and management skills - Ability to prioritize and manage multiple tasks/projects and deadlines simultaneously - Experience with Net Oxygen Cloud LOS is highly preferred - Experience with processing most retail mortgage loan types - This role's schedule requires working in Pacific time zone Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law