Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Talent Acquisiton LAC Overview• Aligns talent acquisition strategies with the Mastercard's talent agenda for the TECH Business Unit.• Accountable for designing, planning and coordinating talent acquisition efforts; ensures the talent acquisition programs are scalable to support local, regional and global activities• Acts as consultants to the business on a wide variety of talent acquisition strategies, programs and processes• These include talent planning, recruiting, assessment, candidate sourcing, market research and employment branding• Delivers strategic recruitment for high volume and complex hiring needs for the TECH Business Unit in the LAC region Role• Develops sourcing strategies through detailed market research and data mining, using resources such as LinkedIn or social media pertaining to prospective candidates• Conducts initial outreach to and screening of prospective internal and external candidates and serves as the direct point of contact for the prospective candidate up until their candidacy is confirmed• Executes marketing and branding talent acquisition strategies (e.g. timed social media postings, segmentation driven visuals), and collaborates with Communications to achieve designated objectives• May coordinate phases of the talent acquisition process for assigned talent pipeline and evaluates team recommendations of candidates• Follows talent acquisition specific processes and systems• Monitors progress against quarterly goals for time-to-fill, cost per hire, diverse candidate slates and candidate pipelines• Assists in development and deliverance of university segmentation strategy by maintaining contact and outreach to relevant universities, programs, departments etc.• Conducts initial outreach to prospective student hires either before or following on-campus talent acquisition and marketing events or initiatives• Collaborates with Communications to assist with designated branding and marketing strategies, offers insight from on-campus observations and feedback• Collects and sorts the university-hire effectiveness metrics to develop insights on universities to prioritize and revisit All About You• Experience implementing talent acquisition programs/processes including candidate screening, assessment and selection in a fast-paced, high volume and matrixed environment• Track record delivering hiring results that meet business needs and expectations• Consistently delivered performance at or exceeding quarterly goals for time-to-fill, cost per hire, diverse candidate slates and candidate pipelines• Experience screening, assessing and selecting prospective top candidates and provide a robust analysis and insight to candidate• Experience conducting market research independently and communicating effectively and clearly with research subjects (i.e. cold-calling, interviewing), collating findings in a clear manner across multiple functions & industries• Experience managing the candidate life cycle preferable• Demonstrated success in identifying new candidate pools and sources• Track record of success recruiting in the LAC region across a variety of markets (Brazil, Colombia, Mexico, etc.)• Fluent in English• Experience recruiting for strategy consulting is an asset ***Temporary role at least 6 months *** Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Implementation Overview • In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customers.• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.• Are you motivated to be a part of driving a world beyond cash?• Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?• Are you able to cope with a fast changing and ambiguous environment? Role • Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution. • Assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms.• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.• Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities• Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel. All About You • Relevant experience in "Information Technology" system knowledge, with strong understanding of network technology, applications, and project management.• Strong payment transaction processing and industry business principles knowledge.• Strong understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles.• Ability to interact well with the customer, Sr. and Executive management.• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment.• Strong project management skills.• Ability to drive change in a technical work environment.• Ability to lead matrix organizations and cross functional teams.• Self-Starter with ability to work independently.• Bilingual in English and Spanish languages. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• travel with a team of engineers and creatives to deliver innovation events at client sites across the US, and occasionally internationally • work to understand the client and their customer, the problem to be solved, and decide on the best design approach • responsible for creating sketches, flows, wireframes, visuals, and/or hi-fidelity prototypes as needed to collaboratively design with the client and the Digital Labs team • explore how AI-generated content, assets, and prototyping tools can enhance the speed and quality of deliverables • support longer-term engagements such as UX expert reviews including detailed diagnostics and overall heuristic assessments, detailed design iterations and prototyping for concept and user experience testing, as well as pilot build-outs • contribute to the team's ongoing adoption of AI by identifying new tools, sharing best practices, and helping establish workflows that responsibly integrate AI into our design process

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering In Control For Commercial Payments is a system within the Smart Data Commercial Platform. We allow issuing banks to provide Virtual Card solutions for their Commercial customers by provisioning and reporting through our 3 channels of API/Batch/UI. We are looking for a Manager to drive and lead scrum teams of dedicated team members to delivering on customer/platform commitments. Our systems are high availability/volume systems designed to deliver to a global network of issuing banks. Who are we looking for? As an effective manager at Mastercard you will have experience leading a team of developers, communicating with senior management/customer and solid experience in a development/architect role to anticipate and drive technical discussions with architects and business operations groups. Strong Agile experience is also something which the manager would be aware of and ideally have experience of driving within a technology organisation. Key Responsibilities Formally supervise and coach team(s) Oversee effective development and delivery of software solutions Drive positive change within systems/process to optimally deliver on commitments from the teams Drive agile best practices amongst the teams ensuring the team is adhering to agile practices. Communication of status/progress to product teams/customers/senior management Technology Experience with the following technologies is a distinct advantage: Java/Spring/Hibernate Web Services both RESTful and SOAP based GIT VCS, Bitbucket Less required but differentiator Agile skills are: SAFe - Agile framework Rally/ALM - Agile tooling Previous experience in the financial services is also an advantage when it comes to compliance requirements such as PCI DSS. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering In Control For Commercial Payments is a system within the Smart Data Commercial Platform. We allow issuing banks to provide Virtual Card solutions for their Commercial customers by provisioning and reporting through our 3 channels of API/Batch/UI. We are looking for a Manager to drive and lead scrum teams of dedicated team members to delivering on customer/platform commitments. Our systems are high availability/volume systems designed to deliver to a global network of issuing banks. Who are we looking for? As an effective manager at Mastercard you will have experience leading a team of developers, communicating with senior management/customer and solid experience in a development/architect role to anticipate and drive technical discussions with architects and business operations groups. Strong Agile experience is also something which the manager would be aware of and ideally have experience of driving within a technology organisation. Key Responsibilities Formally supervise and coach team(s) Oversee effective development and delivery of software solutions Drive positive change within systems/process to optimally deliver on commitments from the teams Drive agile best practices amongst the teams ensuring the team is adhering to agile practices. Communication of status/progress to product teams/customers/senior management Technology Experience with the following technologies is a distinct advantage: Java/Spring/Hibernate Web Services both RESTful and SOAP based GIT VCS, Bitbucket Less required but differentiator Agile skills are: SAFe - Agile framework Rally/ALM - Agile tooling Previous experience in the financial services is also an advantage when it comes to compliance requirements such as PCI DSS. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal AI Platform Engineer - AI Center of Excellence Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: The AI Center of Excellence is seeking a Principal AI Infrastructure Engineer to build and scale next-generation infrastructure supporting Mastercard's growing AI workloads. This role focuses on enabling high-performance, scalable platforms across compute, storage, networking, and accelerators. The ideal candidate is technically deep, highly motivated, and brings an innovative, builder mindset to power advanced AI capabilities across the organization. About the Role:• Lead AI infrastructure roadmap for Mastercard's on premise private cloud, spanning strategy, design, procurement, delivery, installation, and lifecycle management, in alignment with enterprise AI priorities and governance frameworks.• Act as a product owner for AI infrastructure, translating business and data science needs into scalable, future proof platform capabilities that support both predictive ML and generative/agentic AI workloads at enterprise scale.• Lead RFI and RFP processes for AI infrastructure components, including CPU, GPU, storage, and networking, defining technical and commercial evaluation criteria, reviewing vendor responses, and driving fact based selection decisions in partnership with sourcing and finance teams.• Architect and scale infrastructure capable of training large scale predictive and generative models on petabytes of data, while supporting low latency inference (real time and batch) with thousands of transactions per second (TPS) across global workloads.• Define and champion modern AI infrastructure standards, including high performance storage , high speed networking , and advanced data center requirements such as liquid cooling and power dense rack design.• Partner closely with data science, MLOps, and platform teams to ensure infrastructure choices align with model development, training, deployment, observability, and responsible AI requirements across the AI lifecycle.• Collaborate cross functionally with enterprise architecture, security, risk, governance, compliance, and legal teams to ensure solutions meet Mastercard's regulatory, resiliency, and ethical AI standards.• Influence senior leadership and executive stakeholders, clearly articulating trade offs, ROI, and risk, and confidently advocating for the right technical and architectural decisions through structured narratives and executive level presentations.• Stay ahead of industry trends in AI infrastructure, Generative AI, and Agentic AI, continuously assessing emerging technologies and vendors to inform long term strategy and investment decisions. All About You:• Bachelor's degree in Computer Science, Electronics, or a related engineering field is required.• Background:• Significant professional history of experience in large scale infrastructure, platform engineering, or systems architecture roles within a complex enterprise environment.• Proven experience owning infrastructure roadmaps and driving delivery in on premise or private cloud environments at scale.• AI & Data Foundation:• Good working knowledge of AI/ML concepts, data science workflows, MLOps practices, and model lifecycle management.• Familiarity with Generative AI and Agentic AI architectures, including their unique infrastructure, networking, and latency requirements.• Infrastructure Expertise:• Deep understanding of compute (CPU/GPU), high performance storage, and networking technologies used in modern AI platforms.• Hands on or architectural exposure to high density, high power AI infrastructure, including cooling, power, and data center design considerations.• Product & Vendor Mindset:• Strong product thinking-able to balance user needs, technical feasibility, cost, and long term platform evolution.• Demonstrated experience running RFIs/RFPs, evaluating vendor proposals, and partnering with sourcing and finance teams to make informed investment decisions.• Enterprise Leadership:• Comfortable navigating and influencing within a large, matrixed organization, working effectively with security, governance, architecture, and compliance stakeholders.• Executive ready communicator with the ability to present complex technical topics clearly, persuasively, and credibly to senior leaders.• Personal Attributes:• Strategic, opinionated, and data driven, with the confidence to challenge assumptions and defend well reasoned design decisions.• Curious, forward looking, and passionate about building the AI foundations that enable enterprise scale innovation. #AI1 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Arlington, Virginia: $195,000 - $323,000 USD Purchase, New York: $196,000 - $323,000 USD Remote - Virginia: $170,000 - $281,000 USD Washington, District of Columbia: $196,000 - $323,000 USD Job Posting Window Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal AI Platform Engineer - AI Center of Excellence Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: The AI Center of Excellence is seeking a Principal AI Infrastructure Engineer to build and scale next-generation infrastructure supporting Mastercard's growing AI workloads. This role focuses on enabling high-performance, scalable platforms across compute, storage, networking, and accelerators. The ideal candidate is technically deep, highly motivated, and brings an innovative, builder mindset to power advanced AI capabilities across the organization. About the Role:• Lead AI infrastructure roadmap for Mastercard's on premise private cloud, spanning strategy, design, procurement, delivery, installation, and lifecycle management, in alignment with enterprise AI priorities and governance frameworks.• Act as a product owner for AI infrastructure, translating business and data science needs into scalable, future proof platform capabilities that support both predictive ML and generative/agentic AI workloads at enterprise scale.• Lead RFI and RFP processes for AI infrastructure components, including CPU, GPU, storage, and networking, defining technical and commercial evaluation criteria, reviewing vendor responses, and driving fact based selection decisions in partnership with sourcing and finance teams.• Architect and scale infrastructure capable of training large scale predictive and generative models on petabytes of data, while supporting low latency inference (real time and batch) with thousands of transactions per second (TPS) across global workloads.• Define and champion modern AI infrastructure standards, including high performance storage , high speed networking , and advanced data center requirements such as liquid cooling and power dense rack design.• Partner closely with data science, MLOps, and platform teams to ensure infrastructure choices align with model development, training, deployment, observability, and responsible AI requirements across the AI lifecycle.• Collaborate cross functionally with enterprise architecture, security, risk, governance, compliance, and legal teams to ensure solutions meet Mastercard's regulatory, resiliency, and ethical AI standards.• Influence senior leadership and executive stakeholders, clearly articulating trade offs, ROI, and risk, and confidently advocating for the right technical and architectural decisions through structured narratives and executive level presentations.• Stay ahead of industry trends in AI infrastructure, Generative AI, and Agentic AI, continuously assessing emerging technologies and vendors to inform long term strategy and investment decisions. All About You:• Bachelor's degree in Computer Science, Electronics, or a related engineering field is required.• Background:• Significant professional history of experience in large scale infrastructure, platform engineering, or systems architecture roles within a complex enterprise environment.• Proven experience owning infrastructure roadmaps and driving delivery in on premise or private cloud environments at scale.• AI & Data Foundation:• Good working knowledge of AI/ML concepts, data science workflows, MLOps practices, and model lifecycle management.• Familiarity with Generative AI and Agentic AI architectures, including their unique infrastructure, networking, and latency requirements.• Infrastructure Expertise:• Deep understanding of compute (CPU/GPU), high performance storage, and networking technologies used in modern AI platforms.• Hands on or architectural exposure to high density, high power AI infrastructure, including cooling, power, and data center design considerations.• Product & Vendor Mindset:• Strong product thinking-able to balance user needs, technical feasibility, cost, and long term platform evolution.• Demonstrated experience running RFIs/RFPs, evaluating vendor proposals, and partnering with sourcing and finance teams to make informed investment decisions.• Enterprise Leadership:• Comfortable navigating and influencing within a large, matrixed organization, working effectively with security, governance, architecture, and compliance stakeholders.• Executive ready communicator with the ability to present complex technical topics clearly, persuasively, and credibly to senior leaders.• Personal Attributes:• Strategic, opinionated, and data driven, with the confidence to challenge assumptions and defend well reasoned design decisions.• Curious, forward looking, and passionate about building the AI foundations that enable enterprise scale innovation. #AI1 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Arlington, Virginia: $195,000 - $323,000 USD Purchase, New York: $196,000 - $323,000 USD Remote - Virginia: $170,000 - $281,000 USD Washington, District of Columbia: $196,000 - $323,000 USD Job Posting Window Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Technical Program Manager Role Overview The Lead, Technical Program Manager is responsible for driving complex, cross-functional programs that span multiple teams, products, and organizational boundaries. This role requires exceptional coordination, structured program management, proactive dependency tracking, and strong executive and stakeholder communication. The ideal candidate can align diverse teams around shared outcomes, remove execution barriers, and ensure programs are delivered with speed, quality, and clarity. This role also requires experience working with and testing agentic applications, AI agents, LLM-powered systems, and workflow-based solutions. Key Responsibilities Lead end-to-end planning and execution of complex technical programs across multiple teams and functions. Drive strong coordination across engineering, product, design, data, operations, and other partner teams to ensure alignment on goals, scope, milestones, and deliverables. Identify, track, and actively manage cross-team dependencies, risks, issues, and decision points to maintain program momentum. Establish clear governance, operating rhythms, status reporting, and escalation mechanisms for large-scale programs. Partner with executive leadership to provide concise updates on progress, risks, trade-offs, and critical decisions. Build strong relationships with stakeholders across the organization and align multiple parallel efforts into a cohesive execution plan. Create and maintain program roadmaps, integrated delivery plans, milestones, and success metrics. Facilitate cross-functional reviews, planning sessions, leadership updates, and retrospective discussions to improve delivery effectiveness. Work closely with engineering and quality teams to support validation and testing strategies for agentic applications, AI agents, LLM-powered features, and workflow automation solutions. Ensure program delivery incorporates scalability, reliability, quality, compliance, and operational readiness considerations. Drive clarity in ambiguous environments by structuring plans, defining ownership, and aligning teams on priorities. Promote execution excellence through disciplined follow-through, transparent communication, and data-driven decision-making. Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field, or equivalent practical experience. Significant experience leading large, complex, cross-functional technical programs in fast-paced organizations. Strong program management skills, including planning, execution tracking, dependency management, risk management, and executive reporting. Proven ability to coordinate and align multiple teams working toward shared business and technical outcomes. Demonstrated experience engaging with senior leaders and managing a broad stakeholder landscape across functions and levels. Strong written and verbal communication skills, with the ability to tailor messaging for technical teams and executive audiences. Experience working with AI-driven systems, including agentic applications, AI agents, large language models, and workflow orchestration. Hands-on understanding of testing approaches for agentic systems, including functional validation, workflow validation, model behavior assessment, integration testing, and quality assurance practices. Strong analytical and problem-solving skills, with the ability to manage ambiguity and drive structured execution. Experience with Agile, Scrum, or similar delivery methodologies in complex product or platform environments. Preferred Qualifications Experience leading programs involving generative AI products from concept through production deployment. Familiarity with evaluation frameworks, guardrails, and quality measurement for LLM and agentic systems. Experience managing enterprise-scale programs with multiple interdependent workstreams. Strong operational mindset with the ability to define processes that improve execution consistency across teams. Experience influencing without direct authority in matrixed organizations. PMP, PgMP, Scrum certification, or equivalent program management credentials are a plus. What Success Looks Like Success in this role means consistently delivering complex programs with strong cross-functional alignment, clear accountability, and predictable execution. The Lead, Technical Program Manager brings structure to ambiguity, keeps teams aligned across dependencies, communicates effectively with executive leadership, and ensures that agentic AI and LLM-based initiatives are delivered with quality, rigor, and operational readiness. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Customer Success Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities As a Specialist, Customer Success for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will support senior Customer Success Managers and work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness. Customer Engagement: • Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors • Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products • Articulate key performance indicators related to cost, performance and optimization and the insights associated with them Growing the Business: • Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products • Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings • Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data Technical & Program Readiness: • Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition • Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner • Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products All About You: • Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage • Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus • Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability • Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner • Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth • Experience in identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties • Experience in creative thinking and development of innovative solutions to complex customer challenges • Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level • Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners • Languages - English and Spanish; Portuguese desirable Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Mexico Operations Excellence Senior Specialist Overview Mastercard's Network and Clearinghouse organization is a Mexico based team responsible for execute the strategy, monitor the performance of Mastercard switching services in the country. As a Clearinghouse Performance Senior Specialist you will support the generation and interpretation of the data that will empower Banks, Processors and Fintechs using our switch in Mexico. You will be a provider of meaninful data insights to both Mastercard internal teams and Mastercard Issuing and Acquiring customers. Position Summary The Switch Operations Excellence Senior Specialist is responsible for ensuring the stability, efficiency, and operational integrity of switch-related services by proactively mitigating financial and operational risks. This role serves as the primary operational liaison between internal stakeholders, account management teams, and customers, driving service quality improvements, governance, and operational excellence across the customer lifecycle. Risk Mitigation & Operational Stability• Proactively identify, assess, and mitigate financial and operational risks that may impact customers, network performance, or business continuity.• Lead root cause analysis and corrective action plans for operational incidents and service disruptions.• Establish preventive controls and monitoring mechanisms to reduce operational failures and financial exposure.• Coordinate cross-functional teams to ensure timely resolution of operational issues and escalations. Service Quality & Process Improvement• Monitor operational service performance through defined KPIs, SLAs, and operational metrics.• Identify trends, service gaps, and improvement opportunities to enhance operational efficiency and customer experience.• Partner with customers to review operational performance, recommend improvements, and implement best practices.• Drive continuous improvement initiatives that optimize processes, reduce operational costs, and enhance service delivery. Customer & Account Management Engagement• Establish and maintain formal communication channels with customers, account Senior Analysts, and internal stakeholders.• Conduct regular operational governance meetings, service reviews, and business updates.• Serve as a trusted operational advisor for customers, ensuring alignment on operational requirements, issues, and strategic initiatives.• Develop and maintain communication and escalation frameworks to facilitate effective collaboration and issue management. Operational Readiness, Onboarding & Offboarding• Act as the operational subject matter expert (SME) for customer onboarding and offboarding activities within the switch ecosystem.• Lead operational readiness assessments and ensure successful transition of customers into production environments.• Coordinate onboarding/offboarding plans, operational documentation, training, and knowledge transfer activities.• Validate operational processes, connectivity, reporting, settlement, reconciliation, and support models during customer transitions.• Ensure compliance with operational standards, policies, and governance requirements throughout the customer lifecycle. All About You Working experience in the payments processing industry, preferably in a Customer Experience or Customer Care role Always willing to learn and collaborate Customer Care role Fluent in English and Spanish Strong Data Analytics Skills Great Communication Skills Analytical and Proactive Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.