• serves as the strategic leader responsible for elevating the provider experience and strengthening enterprise alignment through the Health Plan Concierge function • oversees escalated provider issue management and acts as a critical partner to Network, Health Plans, Claims, and other cross functional teams • ensures that provider impacts of Payment Integrity programs are clearly understood, proactively communicated, and operationally supported • provides actionable insights related to contracting considerations, provider experience trends, operational readiness, and downstream impacts of Payment Integrity initiatives • manages escalations that fall outside traditional dispute pathways • leads provider enablement efforts by developing clear, accessible education, training materials, communication resources, and data driven insights that support provider understanding and adoption of Payment Integrity program requirements • monitors escalation patterns, market signals, and provider feedback • informs program enhancements, improves process consistency, reduces friction points, and fosters a fair, collaborative relationship between the health plan and the provider community • prepares, interprets, and presents reporting and insights to senior leadership, highlighting provider experience trends, escalation patterns, cost avoidance, recovery outcomes, and operational impacts

• Collaborate with buyer and sales team to develop best-in-class category development strategies based on both qualitative and quantitative analysis • Develop actionable recommendations and plans to accelerate the growth of the Bars, Candy, and Cough categories, focusing on category and brand trends, assortment, shelving, promotional efficiencies, price elasticities, and shopper behaviors, leading to increased basket spend and total sales • Create and analyze planograms to evaluate space-to-sales and offer best-in-class merchandising recommendations • Continuously optimize the business by analyzing data, tracking performance, developing category reviews, and applying learnings while utilizing diverse data sources—including internal customer data, syndicated data, shopper insights, and market research—to address current business challenges, define trends, and identify new growth opportunities • Be an active contributor to joint business planning processes • Build and enhance reporting dashboards to drive strategic business decisions, streamline data mining processes and accelerate insights delivery • Manage reoccurring data reporting and develop key insights by analyzing business performance, promotional activities, and competitive dynamics • Be the category thought-leader/advisor for the customer and internal stakeholders.

• Own onboarding of 400+ active partners into the EVOTEK Partner Hub • Ensure partner content, contacts, and GTM materials are accurate and current • Build and maintain a scalable partner enablement system • Act as the primary operational contact for partner-related needs • Help EVOTEK sellers quickly find the right partner plays and contacts • Coordinate enablement sessions and partner education • Manage partner event requests • Coordinate executive meeting requests • Align partners to field marketing initiatives • Maintain partner scorecards • Track pipeline influenced by partner programs • Support quarterly/yearly partner reviews • Standardize onboarding workflows • Improve deal registration tracking

• Define and execute the shared service strategy for carrier onboarding and management across all business units. • Establish governance frameworks, SLAs, and performance metrics to ensure efficiency, consistency, and compliance. • Oversee end-to-end onboarding of carriers, intermediaries, MGAs/MGUs, wholesalers, and brokers through the US regional service center. • Manage contract negotiation, market access, and appointment processes, ensuring all documentation and compliance requirements are met. • Serve as an escalation point for critical issues, coordinating with carriers and account teams to ensure resolution.