• Key scientific lead on various med affairs accounts • Provide editorial, scientific, and strategic expertise to client teams • Establish cohesive and dynamic relationships between accounts and editorial teams • Lead discussions in client meetings/teleconferences to ensure client satisfaction

• Create, manage and drive the execution of the overarching communications strategy and plan, continuously aligning with the global and regional business and marketing strategies • Direct and oversee the development and execution of market plans supporting Corporate Communications, Policy Communications, and Consumer Communications • Develop inspiring and compelling comms strategies to challenge the team and the business to achieve beyond our existing success • Provide strategic comms advice and counsel to our cross functional teams, collaborating with senior stakeholders from across the business (primarily Policy, Marketing, Business Operations) to work together to achieve goals.

• Are you passionate about sustainability and strategic brand communication? • Do you thrive in structured, fast-paced environments where clarity, consistency, and customer experience matter? • We are seeking a Brand Communications Strategist (Omnichannel) to architect and operationalise a scalable customer communication ecosystem within a growing clean energy organisation. • This role is responsible for translating brand strategy into structured, lifecycle-based communication frameworks across onboarding, billing, customer education, engagement, and retention. • The successful candidate will ensure that every customer touchpoint reinforces brand positioning, builds trust, and delivers clear, compliant messaging. • This is a strategic and systems-oriented role focused on long-term communication architecture rather than campaign execution alone. • Act as custodian of brand voice across all lifecycle communications • Audit and standardise customer-facing messaging across business units • Develop and maintain communication guidelines and governance frameworks • Ensure alignment between brand positioning and operational messaging • Design structured communication journeys across the full customer lifecycle • Develop scalable messaging frameworks for web, email, support content, product communications, and campaigns • Identify customer friction points and improve clarity through messaging optimisation • Ensure communications are accurate, timely, and aligned with regulatory and operational requirements • Partner with Marketing, Growth, Customer Experience, Product, and Operations to align messaging with evolving business objectives • Translate complex product, regulatory, and operational information into accessible customer language • Establish structured workflows to maintain stakeholder alignment and delivery discipline • Leverage performance data and customer insights to refine communication strategies • Balance creative storytelling with operational precision • Maintain high standards for clarity, compliance, and brand consistency

• Shape and scale our customer communication ecosystem • Translate brand strategy into structured, scalable lifecycle communications • Ensure that every customer touchpoint reinforces the client's voice and builds trust • Partner closely with Growth, Customer Experience, Product, and Operations to align messaging • Design structured communication journeys across onboarding, billing, education, engagement, and retention • Develop messaging frameworks that scale across web, email, support content • Identify friction points in the customer experience and improve clarity through messaging • Use performance data, customer insights, and feedback to continuously refine messaging