This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Experience Specialist will join the Customer Experience & Implementations team and report to the Manager of Customer Experience. This role does not have direct reports. The position is fully remote (U.S.-based), with standard weekday coverage (M–F, 8–5 local time) and occasional in-person team meetings. - Serve as the primary frontline point of contact for routine customer inquiries (login issues, password resets, user setup, device ordering, basic “how do I” workflows) - Provide reliable phone and ticket intake coverage during business hours - Accurately document customer interactions within Zoho and associated systems in alignment with QMS standards - Resolve high-volume, repeatable workflows independently and efficiently - Triage complex or technical issues appropriately to Tier 1 with clear documentation and context - Maintain operational consistency in user provisioning, ordering workflows, and portal-related tasks - Identify recurring friction points and escalate patterns proactively - Contribute to documentation improvements and customer-facing enablement resources - Demonstrate steady improvement in software fluency and device workflow knowledge within first 3–6 months - Achieve strong responsiveness metrics and positive customer interaction feedback - Spend much of the day on the phone first response to customers - Consistently meeting or exceeding your goals while taking advantage of growth opportunities as they become available demonstrating results & readiness to take on new challenges Qualifications - CPSGT/RPSGT or other active sleep credential - Experience in sleep medicine, sleep technology, or a related allied health field - 2+ years of experience in customer support, operations, healthcare support, or medical device environment - Experience handling high-volume ticket or phone-based support workflows - Strong written documentation skills and attention to detail - Comfort navigating multiple software systems simultaneously - Ability to follow structured processes in regulated environments - Clear and professional communication skills (phone and written) - Strong organizational skills and ability to prioritize competing tasks Requirements - Associate’s Degree or Bachelor's degree in a relevant discipline is a plus - Experience in medical device support, or healthcare operations - Experience working within a Quality Management System (QMS) or regulated environment - Familiarity with CRM/ticketing systems (Zoho experience helpful) - Experience supporting SaaS or cloud-based software platforms - Light technical aptitude (comfort troubleshooting devices, basic system configuration) - Familiarity with basic scripting, coding, or data tools (e.g. Python, SQL, Excel macros) is a bonus but not expected Benefits - The base hourly range for this role is $25-$26. Final pay is determined on past experience, specific skills and qualifications. - The base salary is one component of the total compensation package, which includes equity, PTO and other benefits.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Must reside in New York state. Compensation: $16.50/hour Paid Training Start Date: Monday, March 30, 2026 Training Hours: Monday through Friday: 8am - 4:30pm EST Hours of Operation (following training): - Monday through Friday: 10am - 9pm EST - Saturday: 7am - 5pm EST *Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Responsibilities In This Role, You Will: - Assist customers with billing inquiries/concerns - Ensure all account information is accurately documented and inputted into client system - Provide detailed explanations of account status and inquiries to customers - Adhere to State and Federal regulations pertaining to your job duties - Assist customers with delinquent accounts according to various state guidelines - Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: - Maintain an average Inbound Handle Time - Achieve Quality Assurance goals - Adhere to Production measures (time spent on calls, schedule adherence, etc) Qualifications - Detail oriented with the ability to organize and prioritize work - Ability to meet strict deadlines - Effective communication skills with outside parties - Effective call handling skills and high levels of professionalism - Strong focus on exemplary shift attendance - Proficient with Microsoft applications - Ability to learn software applications - High School graduate/equivalent required Requirements For Remote Positions: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 40 mbps download, 20 mbps upload Note: - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) Benefits - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Review and Process orders via fax and electronic platforms • Make outbound calls to patients and referrals as needed • Utilize tools and resources to assist in order entry • Use full product knowledge of Byram therapies to service patients • Communicate effectively with patients, teammates healthcare professionals and sales team • Consistently meet required Key Performance Indicators (KPI’s) • Perform other duties as required

• Answers customer questions from incoming calls and emails and ensure all customer’s issues are resolved to recover high quality customer experience. • Verifies the nature and extent of the issue by reviewing and troubleshooting appropriate records and damage documentation to identify a problem resolution and educates the customer about Safelite’s practices and policies to deliver problem resolutions. • Provides updates to the appropriate parties as needed, providing new information as it becomes available, and draw to a close with a satisfactory resolution and follows up with the customer to determine the problem has been resolved and ensures customer delight. • Manages multi-system record keeping, documenting key activities in a clear, timely and concise manner while appropriately handling confidential and personal information. • Maintains favorable working relationships with internal associates throughout the call center and field organization to partner together to provide the highest level of customer experience. • All other duties as assigned.