• Review and Process orders via fax and electronic platforms • Make outbound calls to patients and referrals as needed • Utilize tools and resources to assist in order entry • Use full product knowledge of Byram therapies to service patients • Communicate effectively with patients, teammates healthcare professionals and sales team • Consistently meet required Key Performance Indicators (KPI’s) • Perform other duties as required

• Answers customer questions from incoming calls and emails and ensure all customer’s issues are resolved to recover high quality customer experience. • Verifies the nature and extent of the issue by reviewing and troubleshooting appropriate records and damage documentation to identify a problem resolution and educates the customer about Safelite’s practices and policies to deliver problem resolutions. • Provides updates to the appropriate parties as needed, providing new information as it becomes available, and draw to a close with a satisfactory resolution and follows up with the customer to determine the problem has been resolved and ensures customer delight. • Manages multi-system record keeping, documenting key activities in a clear, timely and concise manner while appropriately handling confidential and personal information. • Maintains favorable working relationships with internal associates throughout the call center and field organization to partner together to provide the highest level of customer experience. • All other duties as assigned.

• Manually reviews pricing approval requests from 3rd party shops and approves, denies or escalates to Insurance Carrier based on pre-established billing guidelines. • Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops. • Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe. • Sends instructions 3rd party shops when additional documentation is needed for invoice submittal (i.e. proof of purchase, recalibration pre/post scan, sublet invoices, etc) • All other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This fully remote role is open to candidates residing within California. Day shifts available, Monday–Friday. Part-time or full-time options. No prior experience required. Paid training provided. - Handle daily client service workflows - Record updates in internal tracking systems - Review operational data for consistency - Confirm transaction details accurately - Coordinate with cross-functional teams - Maintain secure digital documentation Requirements - High level of accuracy - Strong written communication - Ability to follow clear procedures - Comfortable with online tools - Quick learner with positive attitude - Reliable internet and personal device Benefits - Structured onboarding support - Ongoing professional training - Flexible daytime scheduling - Fully remote stability - Performance-based compensation - Growth-oriented team culture