• Answers customer questions from incoming calls and emails and ensure all customer’s issues are resolved to recover high quality customer experience. • Verifies the nature and extent of the issue by reviewing and troubleshooting appropriate records and damage documentation to identify a problem resolution and educates the customer about Safelite’s practices and policies to deliver problem resolutions. • Provides updates to the appropriate parties as needed, providing new information as it becomes available, and draw to a close with a satisfactory resolution and follows up with the customer to determine the problem has been resolved and ensures customer delight. • Manages multi-system record keeping, documenting key activities in a clear, timely and concise manner while appropriately handling confidential and personal information. • Maintains favorable working relationships with internal associates throughout the call center and field organization to partner together to provide the highest level of customer experience. • All other duties as assigned.

• Manually reviews pricing approval requests from 3rd party shops and approves, denies or escalates to Insurance Carrier based on pre-established billing guidelines. • Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops. • Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe. • Sends instructions 3rd party shops when additional documentation is needed for invoice submittal (i.e. proof of purchase, recalibration pre/post scan, sublet invoices, etc) • All other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This fully remote role is open to candidates residing within California. Day shifts available, Monday–Friday. Part-time or full-time options. No prior experience required. Paid training provided. - Handle daily client service workflows - Record updates in internal tracking systems - Review operational data for consistency - Confirm transaction details accurately - Coordinate with cross-functional teams - Maintain secure digital documentation Requirements - High level of accuracy - Strong written communication - Ability to follow clear procedures - Comfortable with online tools - Quick learner with positive attitude - Reliable internet and personal device Benefits - Structured onboarding support - Ongoing professional training - Flexible daytime scheduling - Fully remote stability - Performance-based compensation - Growth-oriented team culture

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a results-oriented and customer-centric Sales Customer Representative to join our expanding work-from-home team. Your Day-to-Day as a Sales Customer Representative: - Virtual Client Engagement: Establishing and nurturing connections with pre-qualified individuals and families. - Personalized Needs Assessment: Gaining a deep understanding of clients' financial situations and aspirations. - Strategic Solution Presentation: Delivering clear and compelling presentations of tailored financial strategies (Life Insurance, IUL, Annuities) via virtual platforms. - End-to-End Client Guidance: Ensuring a smooth and seamless experience from initial contact through plan implementation. - CRM Proficiency: Efficiently managing client interactions and data within our CRM system. Qualifications - No prior experience needed - we provide full training to set you up for success. Requirements - Exceptional Virtual Communicators: Capable of establishing rapport and clearly articulating complex information remotely. - Highly Self-Motivated & Disciplined: Thrive in an independent, home-based work environment. - Proactive Problem-Solvers: Results-driven and dedicated to finding the best solutions for clients. - Dedicated Client Advocates: Passionate about positively impacting clients' financial futures. Benefits - Unlimited Earning Potential: Your effort directly impacts your income with an uncapped commission structure. - Flexible Remote Work: Design a schedule that truly supports your work-life balance from your home office. - Enjoy a full-time role packed with opportunities to advance and grow your career. - Pre-Qualified Leads Provided: Dedicate your time to building relationships, not cold calling. - Comprehensive Support: Benefit from extensive training, cutting-edge tools, and invaluable mentorship. - Strong Community: Become part of a collaborative and supportive network of peers. - Benefits Access: Opportunities for life insurance and healthcare benefits to support your well-being. Company Description Important Notice: This is an independent contractor (1099) role. All compensation is commission-based. Ready to shape your professional destiny in a dynamic remote sales landscape? Explore this exciting opportunity and apply now!