Safelite

Role Description We are building the next generation of how customers, clients, and colleagues interact with Safelite. Agentic AI is at the center of it. The Product Director, Agentic Experiences is the single-threaded owner of our agentic experiences across customer, client, and colleague audiences. You will turn vision and strategy into an executable roadmap, then run the build, the experimentation, and the performance that make these experiences real. This is the senior operator who makes the agents ship and improve. You run discovery and delivery day to day, you are deep in the tools and the data, and you lead a team of product managers who each own a space. You bring structure to ambiguous work and keep a portfolio of agentic experiences moving across audiences and channels. What You'll Do - Own the agentic roadmap across customer, client, and colleague. - Translate vision and strategy into an executable roadmap and clear priorities across all three audiences. - Run discovery and delivery day to day, from problem definition through launch and continuous improvement. - Make tradeoff decisions based on customer impact, business value, effort, risk, and learning potential. - Balance near-term performance, foundational platform work, and the next generation of agentic capability. - Scope, build, and ship agents that handle thousands of customer, client, and colleague conversations, and improve them in production rather than shipping and leaving them. - Run the experimentation engine: deploy tests, simulate responses and outcomes, predict behavior, and find opportunities for agents to self-improve. - Own how agent performance is measured, from accuracy and resolution to revenue and customer experience, and act on what the data shows. - Hold an accurate view of current capability at all times, and represent it accurately in every forum. - Manage the platform partners who build alongside us, with clear standards for delivery and a tight working rhythm. - Partner closely with Technology, Design, Analytics, Operations, Contact Center, Sales, and Client teams to deliver measurable outcomes. - Bring clarity to ambiguous problems, frame the decisions that matter, and keep teams moving when the path is still being defined. - Lead, hire, and mentor a team of product managers, each owning a space within the agentic portfolio. - Set the standard for AI fluency on the team, measured by what people build and learn, not by titles or credentials. - Establish the ways of working that let a team operate on the front edge of an emerging space and still ship real, tangible product. Qualifications - 8+ years of product management or digital product experience, with meaningful time owning products from strategy through launch and continuous improvement, and experience leading product managers. - Experience shipping conversational, AI-enabled, or agentic product in production, with real users and measurable outcomes. - Demonstrated fluency using AI across the product lifecycle: strategy development, discovery, customer signal, analysis, and prototyping. Fluent with tools like Claude, Claude Code, Claude Design, ChatGPT, Cursor, Lovable, and Granola. - Fluency building and improving agents in production: designing evaluations, simulating and testing agent behavior, and using observability to find where agents fail and improve them. - Hands-on use of digital analytics and performance platforms (Quantum Metric, Snowflake, or similar) to read funnel performance, conversion, appointment rate, and retention. You run your own analysis and form your own point of view from the data. - Hands-on fluency with the platforms agentic experiences are built on: agent platforms and LLM orchestration, eval and observability tooling, retrieval and tool-use patterns, and voice and multimodal stacks. You make architecture and platform tradeoffs in partnership with engineering. - Working understanding of agent integration architecture: APIs, webhooks, identity, consent, and how agents transact with other agents and systems. - Strong written and verbal communication. Ability to operate in ambiguity and bring structure to complex problems. Target Experience - We are looking for a product leader who has built intelligent, conversational, or agentic experiences in production, and who has done that work inside a fast-moving, product-led organization. - You have shipped chatbots, virtual agents, or AI-driven experiences, and you have lived through what it takes to make them reliable when they hit friction. - Dedicated cross-functional teams, real discovery, instrumented experimentation, and outcome-based goals. - You have worked inside organizations that set the standard for how product gets built. Fast cycles, tight feedback loops, and a default to shipping and learning. - Strong fits include conversational AI and customer engagement platforms, companies that built early chatbot or virtual agent products and have moved into agentic systems, applied AI teams inside operating businesses, and product organizations known for shipping at pace. Preferred Qualifications - Experience leading both customer-facing and internal associate-facing AI experiences. - Understanding of how agents transact with other agents and systems, and where interoperability is heading. - Familiarity with modern experimentation practices for AI systems, including offline evals, online testing, and human-in-the-loop review. - Experience managing platform partners or vendors who build alongside an internal team. Core Capabilities - Roadmap Ownership: Turns vision and strategy into an executable roadmap and clear priorities across audiences. - Builder Fluency: Builds with AI tools directly, understands the technology well enough to co-create on it, and guides a team to do the same. - Experimentation and Learning: Treats agents as systems to observe, test, simulate, and improve continuously. - Business Acumen: Connects product decisions to revenue, conversion, satisfaction, and operational performance. - People Leadership: Hires, leads, and mentors a team of product managers and sets the bar for how the team works. - Cross-Functional Leadership: Aligns teams, influences stakeholders, and drives accountability without relying on authority. - Execution Discipline: Moves from strategy to delivery while managing scope, tradeoffs, dependencies, and outcomes.

• Process candidate offers, ensuring accuracy and timely delivery • Oversee all aspects of the pre-employment process, including background checks, documentation, and onboarding coordination • Maintain accurate records and candidate data in Workday and other systems • Communicate effectively with candidates and internal stakeholders • Follow-up on outstanding items to ensure timely completion of hiring steps • Ensure compliance with standard operating procedures, including legal compliance • Performs other duties as assigned

• Resolving escalated policyholder and agent concerns • Responding to emails, phone calls, and inquiries from agents, contact center and field partners • Documenting interactions in Salesforce • Providing exclusive concierge / white label service to Mega accounts • Specialized service aimed toward unique insurance carrier requests

Role Description The AVP of Commercial Sales GTM is responsible for driving growth, market penetration, and client utilization across Safelite’s commercial clients. This role oversees a geographically dispersed field sales organization and the Commercial Support team, ensuring Safelite delivers strong service, operational excellence, and strategic value to our commercial clients. Reporting to the VP of Commercial Sales, the AVP will shape and execute Safelite’s commercial strategy, elevate customer engagement, and strengthen cross‑functional alignment to accelerate growth in a rapidly evolving marketplace. What You Will Do - Commercial Sales Leadership - Lead a national field sales organization with representatives in key geographies, focused on increasing utilization with major clients such as Amazon, CarMax, Enterprise, and other strategic partners. - Drive expansion into local and regional commercial segments through targeted GTM strategies, territory optimization, and disciplined pipeline management. - Directly manage two Commercial Sales Directors, providing coaching, performance management, and leadership development to build a high‑performing, accountable field sales culture. - Establish clear sales targets, forecasting rigor, and performance metrics aligned to Safelite’s commercial growth objectives. - Commercial Support Oversight - Lead the Commercial Support organization responsible for internal coordination and proactive customer engagement. - Ensure seamless communication and issue resolution across Safelite’s operational ecosystem, including shops, Commercial Care, Commercial Billing, and the Contact Center. - Maintain a balanced approach to advocacy—protecting the customer experience while upholding Safelite’s operational and financial standards. - Strengthen processes, tools, and service models to deliver timely, accurate, and customer‑centric solutions. - Strategic Planning & GTM Execution - Develop and evolve Safelite’s long‑term commercial strategy, including segmentation, value propositions, channel strategy, and competitive positioning. - Identify emerging opportunities, market trends, and customer needs to inform strategic investments and innovation. - Partner cross‑functionally with Supply Chain, Operations, Marketing, Finance, and Technology to ensure alignment and execution of GTM initiatives. - Lead strategic initiatives that enhance customer experience, improve operational efficiency, and drive sustainable revenue growth. - Client Engagement & Relationship Management - Act as a key partner to the Commercial Sales team working to strengthen relationships in market and identifying opportunities for deeper partnership. - Ensure the field organization delivers consistent, high‑quality engagement that reinforces Safelite’s brand, service standards, and value proposition. - Oversee escalation management, ensuring rapid, effective resolution that protects client trust and business continuity. Qualifications - 10+ years of progressive leadership experience in commercial sales, GTM strategy, or enterprise account management; multi‑location or field‑based sales leadership strongly preferred. - Proven success leading large, distributed teams and developing high‑performing sales organizations. - Strong strategic thinking with the ability to translate insights into actionable GTM plans. - Demonstrated ability to influence cross‑functional partners and drive alignment in complex, matrixed environments. - Exceptional communication, executive presence, and relationship‑building skills. - Experience in automotive services, logistics, retail operations, or similar industries is a plus. Requirements - Strategic Operator: Balances long‑term vision with disciplined execution. - Customer‑Focused: Champions the voice of the customer and elevates the service experience. - People Developer: Builds talent, fosters accountability, and inspires high performance. - Cross‑Functional Integrator: Breaks down silos and drives enterprise‑wide collaboration. - Results‑Driven: Focused on measurable outcomes, continuous improvement, and sustainable growth. Benefits - Competitive weekly pay and bonus opportunities. - Total job benefits valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days. - Up to $5,250 in tuition reimbursement per year. - View all our health, wealth, and life offerings at www.safelitebenefits.com. Expected Work Location It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs.

Role Description As AVP (Associate Vice President), Digital Operations, you will build and evolve the systems, rhythms, and processes that connect strategy to execution across our digital portfolio. You'll create the visibility, prioritization, and performance management capabilities that enable our teams to scale innovation while delivering measurable outcomes for the business. This role reports directly to the Senior Vice President, Digital and sits at the center of one of the most significant digital transformations underway within the company. What You'll Do - Build the Operating System for Digital: - Own the operating model that connects strategy, investment, and execution across our Digital organization. - Establish the portfolio management disciplines that create transparency, accountability, and predictability. - Build the governance, planning, goal-setting, and performance management systems that allow teams to scale effectively. - Create clear visibility into priorities, investments, business outcomes, risks, and delivery commitments. - Connect Work to Business Value: - Build the framework that directly links digital initiatives to financial and business outcomes. - Partner with Product, Finance, Analytics, and business leaders to define, validate, and measure value realization. - Create a clear line of sight from strategic investments to growth, efficiency, customer outcomes, and enterprise performance. - Help leadership make better decisions through data, insight, and transparency. - Drive Portfolio Strategy and Prioritization: - Lead portfolio planning across multiple product domains and investment horizons. - Develop prioritization frameworks that ensure resources are focused on the highest-value opportunities. - Balance near-term performance needs with long-term innovation and transformation goals. - Guide trade-off decisions in a fast-moving environment where priorities evolve rapidly. - Accelerate Speed, Agility, and Execution: - Create operating rhythms that enable teams to move with greater speed and confidence. - Improve how Product, Design, Engineering, Data, and Business teams work together to deliver results. - Identify bottlenecks, eliminate unnecessary complexity, and improve organizational effectiveness. - Drive continuous improvement in planning, delivery, and decision-making processes. - Lead AI-Native Ways of Working: - Champion the use of AI throughout the product lifecycle. - Develop frameworks, tools, workflows, and practices that help teams leverage AI to improve speed, quality, and outcomes. - Partner with leaders across Digital to create an AI-enabled operating model that becomes a competitive advantage. - Help shape how a modern enterprise integrates AI into daily work and strategic execution. Qualifications - 8+ years of leadership experience in Product Operations, Business Operations, Strategic Planning, Portfolio Management, or a related function. - Proven success building and scaling operational capabilities within product-led, technology-forward organizations. - Experience connecting investment decisions and product portfolios to measurable business and financial outcomes. - Demonstrated ability to create planning frameworks, operating rhythms, prioritization models, and governance structures that improve execution. - Strong analytical capabilities and experience using data to influence strategy and decision-making. - Experience driving AI adoption, modern ways of working, or digital transformation initiatives. - Exceptional communication and executive influence skills. - Ability to lead through ambiguity and build alignment across diverse stakeholder groups. Preferred Qualifications - Experience building Product Operations, Portfolio Management, Digital Operations, or Transformation functions from the ground up. - Experience supporting large-scale digital product organizations. - Understanding of modern product operating models, analytics platforms, and planning frameworks. - Experience working across Product, Engineering, Design, Analytics, and Operations teams. - Experience supporting enterprise AI transformation initiatives. Who Thrives Here - Builders who love creating new capabilities at scale. - Strategic operators who connect execution to business outcomes. - Systems thinkers who can simplify complexity. - Innovators who use AI and technology to improve how work gets done. - Leaders who bring structure to ambiguity. - Change agents who challenge conventional ways of operating. - Executives who believe speed, learning, and adaptability are competitive advantages. Benefits - This is a rare opportunity to design the operating system behind a modern, AI-native digital organization. - You'll influence how investment decisions get made, how teams operate, how value is measured, and how AI becomes embedded across the enterprise. - You'll help build the foundation for the next chapter of Safelite's growth—creating the structures, processes, and capabilities that allow innovation to move faster and scale further.

• Develop and execute regional or national field sales strategies aligned with overall company objectives. • Drive revenue growth, market expansion, and customer acquisition across assigned territories. • Analyze market trends, competitive landscape, and customer insights to inform sales initiatives. • Ensure accurate forecasting, pipeline management, and quota attainment. • Lead, mentor, and develop a team of Regional Sales Managers and frontline sales representatives. • Foster a high-performance culture focused on accountability, collaboration, and results. • Implement talent development plans, succession planning, and performance management processes. • Establish and monitor KPIs to measure sales performance and operational efficiency. • Partner with Marketing to align on demand generation and campaign effectiveness. • Build and maintain relationships with key customers, partners, and stakeholders.

• Providing strategic partnership with the organization to support overall operational effectiveness and division performance. • Providing coaching and support to leaders regarding workforce planning, culture development, organizational policies & procedures and communication of key initiatives. • Executes people programs (talent reviews, performance calibrations, merit and incentive awards, engagement surveys/action plans). • Serving in a responsive manner to arising associate relations issues and managing conflict in varying situations such as performance coaching or dissatisfied associates; and directing associates to the appropriate resources for support as needed. • Assessing and implementing proactive retention strategies. • Partnering with leadership to assess leadership capability and ensure development and succession plans are in place to support current and future business requirements. • Coaching and facilitation of leadership development programs to build capability; ensuring organizational health by promoting associate engagement. • Serves as a change agent, reminding and reinforcing key messages. • Participates in the Company's response to union organizing drives. • Proactively seeking new ways of doing things to deliver better business results and effectively leading organizational change. • Collaborates cross-functionally to ensure compliance with all applicable Federal/State/Local legislative requirements. • Maintains confidentiality of financial information, insurance and litigation documents, associate information (e.g., wage information, discipline, health information) and other sensitive and confidential information.

Role Description The Payroll Operations Manager is responsible for overseeing all activities of payroll processing and the payroll tax functions to ensure the timely and accurate remittance in accordance with governmental regulations. Leads Payroll Operations team to ensure high customer service, business support and timely resolution to payroll issues. - Establishes and maintains processes to ensure the timely and accurate payment of earned wages, less appropriate deductions for all of Safelite employees. - Continually reviews the systems, controls, and procedures necessary to achieve maximum accuracy and efficiency with the highest level of quality service. - Manages, reviews, and audits the processing and retention of all weekly GL entries. - Acts as a functional expert resource person and provides a working relationship with Finance for the Payroll/Time system. - Effectively leads, develops and engages with team of direct reports. - Manages all talent aspects of their team including hiring, coaching, and performance management. - Drives service delivery and accountability for Payroll operations team. - Owns project management and process improvement for Payroll Operations. - Partners with stakeholders to prioritize key initiatives and brings thought leadership for continuous improvement opportunities. - Communicates cross functionally with key stakeholders to meet associate and company expectations of payroll service delivery as well as compliance and timekeeping laws. - Acts as key partner for internal and external payroll related audits including legal matters. - Coordinates, prepares, and designs special reports, documents, and analyses as required or requested by HR, Benefits, Finance, Legal and other department managers or their subordinates or outside government agencies such as the IRS or state and local authorities. - Assists with acquisition migration, system changes and testing as needed. - Researches and responds to inquiries by internal and external auditors, PLD, Compensation, and Benefits departments, and the IRS and other governmental agencies. - Ownership of Payroll Operations vendor management with ADP. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - Bachelor's Degree Required. - 7-9 years multi-state payroll processing and tax experience Required. - Payroll Certification Required. Requirements - Familiarity with Federal, State and local tax laws (Medium proficiency). - Ability to analyze, organize, and prioritize work while meeting multiple deadlines. - Excellent written and verbal communication (High proficiency). - Ability to work in a fast-paced environment. - People leadership; fosters a strong sense of team, leads team to drive results (High proficiency). - Ability to maintain complex payroll records, summaries, and reports. - Demonstrated ability to build processes, seek, evaluate, implement best practices, and operational efficiencies. Benefits - Our people are passionate about what they do, the product they sell, and the customers they serve. - If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

• Develop, lead, and execute Safelite’s enterprise-wide government affairs and public policy strategy, aligned with long-term business goals and growth initiatives • Serve as a senior advisor to executive leadership on legislative, regulatory, political, and reputational risks and opportunities • Translate complex public policy developments into clear, actionable insights for business leaders and functional teams • Act as Safelite’s primary representative to federal, state, and local government officials, regulators, and relevant agencies • Lead strategic engagement with policymakers to shape legislation, regulations, and administrative actions affecting Safelite and the broader industry • Build and maintain high-trust, long-term relationships with elected officials, regulators, and key policy influencers across party lines • Oversee and optimize Safelite’s federal and multi-state lobbying efforts, including direct engagement and coordination with 30+ external lobbyists and consultants • Direct the company’s advocacy, grassroots, and coalition-building initiatives to advance Safelite’s public policy priorities • Provide executive oversight of PAC governance, political contributions, and engagement strategies, ensuring effectiveness, transparency, and compliance • Lead monitoring, analysis, and forecasting of legislative, regulatory, and policy trends, assessing business, operational, and reputational impacts • Guide the development of company policy positions, white papers, testimony, and legislative proposals • Position Safelite as a thought leader and trusted industry voice through participation in hearings, public forums, and industry events • Partner closely with Legal, Compliance, Risk, Operations, Finance, Communications, and Business Unit leaders to align public policy efforts with enterprise objectives • Build strong external partnerships with industry associations, OEMs, clients, insurers, and coalition partners to advance shared policy goals • Provide training and guidance to senior leaders and associates on government affairs engagement and advocacy best practices • Ensure compliance with all applicable lobbying, ethics, disclosure, and campaign finance laws and regulations • Uphold the highest standards of integrity, transparency, and ethical conduct in all government and political activities • Protect and enhance Safelite’s brand and reputation through disciplined, values-driven public policy engagement

• Own digital product outcomes for the consumer channel • Define and manage product strategy, roadmap, and priorities for the consumer digital experience. • Translate customer needs, business opportunities, and friction points into clear product problems to solve. • Establish success metrics across conversion, self-service completion, customer satisfaction, and support deflection. • Track performance after launch. • Make tradeoff decisions based on customer impact, business value, effort, risk, and learning potential. • Improve conversion and the end-to-end customer journey • Use behavioral data and customer signal to find the highest-value opportunities to improve conversion and experience. • Shape AI-enabled consumer experiences • Lead through cross-functional influence. • Align stakeholders around the problem, opportunity, value, priority, and path forward.