Safelite

Role Description The Payroll Business Analyst is a key strategic partner within the Payroll organization, supporting payroll operations, compliance, analytics, and continuous improvement. The Payroll Business Analyst collaborates with Payroll, HR, Finance, Tax, Total Rewards, IT, and external partners to analyze processes, evaluate data, and deliver solutions that improve payroll accuracy, efficiency, scalability, and audit readiness. This is an individual contributor role focused on hands‑on process analysis, documentation, and execution, with an emphasis on SOPs, controls, KPI development, and operational insights. The role also supports system enhancements and reporting, provides backup coverage for select payroll processing and payroll tax activities, and partners with stakeholders at all levels to guide payroll initiatives, resolve issues, communicate changes, and promote continuous improvement and operational excellence. What you will do - Analyze payroll processes, systems, audit findings, ticket trends, and operational data to identify risks, inefficiencies, and improvement opportunities; translate insights into actionable recommendations supporting payroll operations, compliance, and decision‑making. - Partner with Payroll leadership and cross‑functional stakeholders to gather, document, and validate business and functional requirements; conduct interviews and working sessions to define current‑ and future‑state processes, workflows, controls, and system solutions. - Create and maintain business requirements, SOPs, process maps, workflows, control documentation, KPIs, dashboards, and reporting to support consistent, scalable, and audit‑ready payroll operations, including identifying opportunities for automation, standardization, and control enhancements. - Support payroll initiatives and system changes by partnering with project, system, and QA teams; assist with UAT, deployment, adoption, training, job aids, and communications; and support internal and external audits through documentation, testing, issue tracking, and remediation. - Provide backup support for designated payroll functions, including select payroll processing activities and backup support for Payroll Tax Analyst responsibilities as needed. - Perform other duties as assigned. - Comply with all policies and standards. Qualifications - Bachelor's Degree in Business Administration or other related field (Preferred). - High School Diploma (Required). - 4-6 years of relevant experience in payroll, business analysis, operational analytics, or a related role (Required). - 4-6 years of experience supporting large data sets, compliance, audits, or process improvement initiatives (Preferred). - 4-6 years of experience working with high volume and multi-state payroll environments (Preferred). - 4-6 years of demonstrated experience identifying inefficiencies, risks, and control gaps and implementing streamlined workflows, standardization, or automation (Preferred). - Ability to align payroll analysis, improvements, and recommendations with broader organizational goals and compliance requirements. - Proven ability to partner effectively with HR, Finance, IT, Tax, and other stakeholders to gather requirements and implement payroll solutions. - Ability to serve as a payroll subject matter resource on enterprise-wide initiatives with multiple stakeholders and competing priorities. - Strong written and verbal communication skills, with the ability to clearly convey complex payroll concepts to stakeholders and leadership. - Demonstrated commitment to maintaining the confidentiality and security of sensitive payroll and employee data. - Ability to analyze complex payroll, system, and operational issues and develop practical, compliant solutions. Benefits - Competitive weekly pay and bonus opportunities. - Total job benefits valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days. - Up to $5,250 in tuition reimbursement per year. Expected Work Location It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs.

• Own design quality and outcomes across the digital portfolio • Lead product design across Safelite’s digital ecosystem, including: Consumer experiences, Partner and commercial experiences, Associate and technician tools, AI and agentic experiences. • Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface. • Translate customer insight, business strategy, and product direction into clear experience direction designers can run with. • Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership. • Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency. • Build and lead the product design team • Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces. • Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar. • Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design. • Coach designers to use AI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration. • Evolve the design system into a scalable experience system • Move Safelite’s design system beyond a reusable component library into a shared experience system that drives consistency across journeys, platforms, and touchpoints. • Define and govern shared patterns, components, accessibility standards, and design principles used across every squad. • Improve design-to-development handoff and implementation quality in partnership with Engineering. • Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down. • Lead AI-enabled and adaptive experience design • Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences. • Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff. • Help teams decide where AI should automate, assist, recommend, escalate, or stay out of the way. • Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs. • Performs other duties as assigned

Role Description As the Commercial Area Manager, you will serve as the commercial leader for your assigned geography, responsible for shaping market strategy, driving revenue growth, elevating key client utilization, and expanding Safelite's presence across key commercial customer segments. You will lead territory-level planning, orchestrate cross-functional resources, and ensure best-in-class execution across all customer interactions. What you will do - Commercial Business Development - Grow the utilization and penetration of national client partners in your geography by developing clear localized strategy, deepening local relationships, and mobilizing cross functional teams to deliver consistent and competitive performance. - Identify, pursue, and secure new commercial partnerships that expand Safelite’s footprint and accelerate growth. - Build a robust pipeline by targeting high-value prospects and developing tailored solutions that address their business needs. - Lead negotiations, pricing discussions, and partnership development with local commercial clients. - Territory Strategy & Leadership - Own the commercial strategy for your assigned area, including market prioritization, growth planning, and competitive positioning. - Serve as the primary owner for commercial performance in your territory, ensuring alignment across all cross functional stakeholders. - Translate market intel and insights into actionable plans that drive revenue, customer satisfaction and operational excellence. - Cross Functional Leadership & Execution - Drive accountability across functions to ensure commitments are met and customer expectations are exceeded. - Mobilize and coordinate internal teams to effectively execute and deliver on aligned SLA for our commercial clients. - Partner closely with field operations leadership to ensure service excellence and create consistent communication and support for our commercial clients. - Data Driven Performance Optimization - Use data, insights, and performance metrics to identify opportunities for improvement and guide decision-making. - Leverage market intel, insights, and analytics to implement key market improvements and optimize our in market approach. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - Bachelor's Degree or equivalent experience. Requirements - 4-6 years of experience in Sales and/or Business Development. - Deep understanding of market dynamics, customer needs, and competitive landscapes. (Medium proficiency) - Strong commercial acumen with the ability to develop and execute strategic sales plans. (High proficiency) - Exceptional communication and presentation skills. (High proficiency) - Advanced negotiation and relationship-building capabilities. (Medium proficiency) - Ability to analyze data, identify trends, and make informed decisions that drive business performance. (High proficiency) - Proven ability to lead through influence, orchestrate resources, and ensure operational alignment. (High proficiency) - Strong time-management skills with the ability to manage complex accounts and competing priorities. (High proficiency) Company Description

Role Description Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We currently have full-time and part-time schedules available (no 3rd shift/overnight availability). Qualifications - Must be comfortable working in a highly structured performance-based environment. - Knowledge of computer and telephone systems. - Desire to establish rapport and credibility with customers, stores, and peers. - Ability to read and utilize provided scripting in a conversational manner. - Demonstrates a high level of empathy and integrity. - Has an upbeat personality and willingness to assist customers. - Previous experience working in a contact center or other customer service role. - 16+ years of age. - High School Diploma or equivalent, or actively enrolled. Requirements - Full‑time resident of one of the following states: Arizona, Florida, North Carolina, or Ohio. - You must provide your own equipment: - Personal computer or laptop with Windows 11 (Macs, Chromebooks, and tablets are not compatible). - High Speed Internet with the following requirements: - Download Speed = 25 Mbps or higher. - Upload Speed = 10 Mbps or higher. - Ping = 50 ms or lower. - Jitter = 20 ms or lower. - Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used). - USB wired headset. - Webcam. - Cell phone capable of downloading app for multifactor authentication. - Dedicated workspace free from background noise and interruptions. - 100% attendance required during training (Training Monday - Friday for first 3 weeks, classes offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time). - Starting pay is $18.00/hour. Benefits - Pay is $18.00/hour and offers bonus opportunities. - A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts. - Weekly pay checks! - Up to $5,250 in tuition reimbursement per year. - Paid training and all the tools and resources you'll need to be successful. - View all health, wealth, and life offerings at www.safelitebenefits.com.

• Provide visionary leadership to a diverse team, fostering a culture of collaboration, accountability, and continuous improvement. • Partnership with District Manager on Capacity/Scheduling strategies. • Execute objectives, conduct performance evaluations, and facilitate career development for team members. • Promote a positive work environment that encourages innovation and problem-solving. • Implement workforce optimization strategies including- Scheduling and Resource Allocation to meet business goals, across the zone. • Ensure routing of right technician, to the right job, for most efficient and productive route. • Collaborate with District Managers to align field operations with staffing requirements and demand fluctuations. • Monitor and analyze workforce metrics to identify trends and areas for improvement. • Maintain Visibility into performance of district KPI’s such as D.O.W, Opti-Fit, Replacement Volume, Job Completion and Technician Turnover. • Oversee the planning and allocation of resources, including equipment, facilities, and personnel, to meet operational demands. • Develop and maintain a capacity planning framework that aligns with organizational objectives. • Collaborate with Director of Workforce/Capacity Leadership, District Managers and Operations Team to develop short-term workforce and capacity management strategies aligned with growth objectives.

• Provide visionary leadership to a diverse team, fostering a culture of collaboration, accountability, and continuous improvement. • Partnership with District Manager on Capacity/Scheduling strategies. • Execute objectives, conduct performance evaluations, and facilitate career development for team members. • Promote a positive work environment that encourages innovation and problem-solving. • Implement workforce optimization strategies including Scheduling and Resource Allocation to meet business goals, across the zone. • Ensure routing of right technician, to the right job, for most efficient and productive route. • Collaborate with District Managers to align field operations with staffing requirements and demand fluctuations. • Monitor and analyze workforce metrics to identify trends and areas for improvement. • Oversee the planning and allocation of resources, including equipment, facilities, and personnel, to meet operational demands. • Manage the regional budget, ensuring cost-effective workforce and capacity management solutions. • Collaborate with cross-functional teams, including Fleet, Supply Chain, and Operations, to align workforce strategies with overall business goals.

• Personally manage a focused portfolio of customer relationships, leveraging a large network of cross-functional colleagues, and acting as a subject matter expert to the client. • Responsible for exercising broad judgement to own and manage the issue resolution process for clients and their policyholders from initial contact. • Influences internal & external partners by listening to their concerns, researching the issue and identifying potential solutions in a timely manner. • Builds strong client relationships by remaining responsive and accessible. • Communicates effectively and proactively with clients, policyholders and internal partners to keep them informed regarding critical issues and proposed resolutions. • Executes business processes and generates or requests reports as needed by the client. • Documents all client/customer interactions in Salesforce and uses this information to identify service gaps and trends by client. • Conducts root cause analysis and collaborates with internal partners to refine processes, scripting and systems to create an enhanced client experience. • Ensure ongoing customer satisfaction and loyalty while also enhancing profitability.

• Build strong relationships with hiring managers and business partners based on mutual respect and trust with the goal of ensuring you serve as a Talent Partner to influence and drive all business decisions related to hiring • This includes having a strong understanding of the business unit you’re supporting, as well as knowledge of how the overall business operates • Act as a Talent subject matter expert (SME) by advising hiring managers and business partners on all things related to hiring with the ultimate goal of improving quality of hire • Review and screen candidates based on agreed upon criteria with hiring manager before presenting qualified candidates to the hiring manager for next steps • Leverage multiple forms of technology to increase automation and drive efficiency in the hiring process • This includes proactively approaching internal partners with continuous improvement ideas on how the Talent Acquisition department can continue to evolve • Utilize data to tell a story and draw actionable insights that can be implemented for improvements in the hiring process • Proactively communicate updates and information to hiring managers and business partners in a clear and concise manner • Provide support and mentorship to Talent Partners and other members of the Talent Acquisition team • Support with completing projects and other duties assigned by management • Performs other duties as assigned

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview The Environmental, Health & Safety Specialist will be responsible for all aspects of the incident management programs. This will include risk assessment, incident prevention and response, operating procedures, training, reporting and governance, and compliance assurance. Safelite has been growing rapidly. To support this growth moving into the future, a culture of enhanced associate health and safety is a key area of focus for the organization. This individual will be essential in contributing to Safelite's "People Powered, Customer Driven" mentality, ensuring fleet safety practices within the organization best support internal and external stakeholders alike. The ideal candidate will be someone who understands the importance of, and is dedicated to, the front-line employees. What You Will Do - Facilitates regular communication and training calls with all levels of leadership to ensure alignment on Environmental, Health, and Safety (EHS) policies, procedures, and compliance requirements. - Serve as point of contact for all field questions about investigations and incident follow up. - Assist with incident and accident investigation providing appropriate code information and applicable legal considerations for documentation. Assist with policy and training creation. - Investigate and create sustainable and effective corrective actions for all incidents that occur. - Ensure all required Environmental, Health & Safety (EHS) documentation is submitted accurately and in a timely manner. - Conduct random Environmental, Health & Safety (EHS) inspections to assess sustainability of action items. - Focus on Environmental, Health & Safety (EHS) areas that are found to be high trend areas. - Ability to ethically handle sensitive and confidential information with impartiality and professionalism - Earn the trust, confidence, and endorsement of key leaders as a colleague, advisor, and collaborative leader. - Performs other duties as assigned - Complies with all policies and standards What You Will Need - Bachelor's Degree, Preferred - 1-3 years Progressive environmental, health and safety experience. Required - 1-3 years Experience with other parts of the business preferred. Preferred - Environmental and Safety Certification(s) Preferred - Strong commercial, investigation, strategic and analytical skills. - Demonstrated ability to drive significant, positive impact across a large-scale operating company. - Experience in OSHA Federal & State requires, incident management, investigation & risk identification. - Deep knowledge of the State/ Federal regulations, OSHA definitions, NIOSH and ACGIH recommendations. - Experience with a growth organization focused on culture and engagement. - Experience in participating in national initiatives with heavy change management requirements. - Ability to deliver clear, engaging presentations to audiences of all sizes, both virtually and in person. What You Will Get: - Competitive weekly pay and bonus opportunities. - Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. - Up to $5,250 in tuition reimbursement per year. - View all our health, wealth and life offerings at www.safelitebenefits.com Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote #LI-JR2 Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work culture that values collaboration, innovation and dedication, we're the right company for you. This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

• Serve as the functional and operational owner of the UKG Workforce Management platform in workforce forecasting, labor demand modeling, advanced scheduling, reporting, and optimization. • Act as the primary operations liaison to IT and technical teams, providing business requirements, participating in testing, and validating enhancements, integrations, and changes. • Design, configure, and maintain end-to-end workforce inputs, parameters, and scheduling logic within UKG that align with operational needs and service targets. • Ensure labor standards, rule sets, and other data inputs are accurate and maintained. • Monitor WFM performance and outcomes, identifying continuous improvement opportunities across forecasting accuracy, schedule effectiveness, and workforce utilization. • Configure and enhance automation and optimization features. • Develop and optimize scheduling strategies and capabilities that balance service delivery, productivity, workforce availability, and cost through automation and artificial intelligence. • Translate workforce planning and capacity management strategies into executable UKG configurations and schedules, ensuring alignment between long‑range planning and daily operations. • Partner closely with Operations leaders to understand workflows, constraints, and execution challenges, ensuring solutions are operationally practical and scalable. • Provide training, documentation, and change management for operational teams. • Performs other duties as assigned. • Complies with all policies and standards.