Role Description We are seeking a highly structured, strategic, and technically adept Senior Program Manager, Customer Experience to serve as the programmatic anchor for our largest, most complex enterprise customer rollouts. This is not a passive status-tracking role—you will act as the vital integration layer between our premium enterprise customers, partners, and internal engineering, product, and solutions teams. Your core mission will be to convert complex, multi-phase deployment strategies into predictable, tightly orchestrated execution plans, ensuring seamless go-lives and long-term customer success. What You’ll Do - Program Architecture & Lifecycle Management: - Define, sequence, and drive end-to-end program structures for high-value enterprise clients. - Track complex multi-phase rollouts from initial scoping through discovery, sandbox testing, token migrations, and live volume ramp-up. - Dual-Facing Orchestration: - Synchronize internal workstreams (Product, Core Engineering, Connectivity/Integrations, Support) with client-side workstreams (Treasury, Merchant Engineering, Fraud/Risk) and external third-party vendors (PSPs, Acquirers, Token Service Providers). - Token & Data Migration Governance: - Provide rigorous governance around data and card-token migration sub-projects. - Ensure strict adherence to PCI-DSS compliance frameworks, secure data hygiene practices, and coordinated system cutovers. - Risk Mitigation & RAID Management: - Proactively identify architectural, resource, or timeline dependencies. - Maintain an aggressive RAID (Risks, Assumptions, Issues, Dependencies) log to mitigate blockers before they impact go-live dates. - Executive Communication & Cadence: - Establish and lead an enterprise-grade operating cadence. - Synthesize deep technical complexities into crisp, actionable status reports tailored for both engineering teams and C-suite stakeholders. - Process Institutionalization: - Evaluate post-deployment outcomes to continually refine IXOPAY’s deployment playbooks, standardization toolkits, and client onboarding frameworks. - Accelerate time-to-value for future implementations. Qualifications - 7+ years of experience leading large-scale, cross-functional technical programs or complex client-facing enterprise software delivery. - Deep domain expertise in credit card processing, alternative payment methods (APMs), core merchant acquiring, PCI compliance, tokenization, and 3D Secure (3DS). - Extensive background managing high-touch relationships with global enterprise clients, navigating varying technical maturities, competing roadmaps, and matrixed organizations. - Strong familiarity with modern software architectures (APIs, webhooks, cloud environments, routing/rules engines) and the ability to communicate effortlessly with Lead Engineers and Enterprise Architects. - Native mastery of modern project management methodologies and tools (e.g., Jira, Confluence, Asana, SmartSheet). - Exceptional ability to influence without authority, establish structural control in ambiguous situations, and communicate with clarity and brevity to drive rapid decision-making. Benefits - Competitive salary and benefits - Opportunities for growth and development - A collaborative and supportive team environment - Medical, Dental & Vision Insurance - Flexible Spending Account (FSA) & Health Savings Account (HSA) - Employer-paid Life, AD&D, STD & LTD Insurance - Unlimited PTO & Paid Holidays - 401(k) Plan with Employer Match Company Description IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce, equipping merchants and businesses with AI-driven intelligence, orchestration, advanced tokenization, and the tools to power every step of their payments journey. We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.

• Manages large-scale programs from planning to completion by facilitating meetings with project stakeholders. • Develops, analyzes, and manages project plans, schedules, and resource forecasts. • Manages project financials and provides input and justification for costs and budget impact. • Monitors overall project performance against plan and makes adjustments as needed. • Identifies and resolves issues. • Assists in the request for information and vendor request for proposal processes as directed. • Manages the work of program teams by assembling team resources to ensure the alignment of team member skills and strengths with project demands. • Communicates a clear vision of project goals and objectives to the team. • Coordinates team activities to ensure project milestones are achieved. Provides performance feedback to team members as needed. • Manages, controls, and mitigates risks across interdependent projects by analyzing and identifying trigger events. • Establishes contingency plans, anticipates and manages dependencies affected by ongoing changes across projects, and recommends ways to mitigate future risks. • Influences leadership to take action on these recommendations. • Ensures the alignment, buy-in, and support of diverse project stakeholders by building and maintaining relationships with internal customers, third party vendors, and business leadership. • Works closely with program sponsors and/or reviews boards to help determine program goals. • Influences the prioritization of deliverables and facilitates discussions necessary for program delivery. • Coordinates and monitors the scheduling, pricing, and technical performance of company programs. • Negotiates and prepares contracts by considering financial conditions, resources, and contractual requirements. • Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to programs from various departments. • Ensures projects are completed on time and within budget. • Adheres to enterprise program management practices by participating in formal and informal training sessions. • Tracks and reports key metrics as appropriate. • Gathers, maintains, and communicates lessons learned and feedback to project teams, leadership, and the larger project management community. • Identify program risk, develop a risk management plan and actively manage risk throughout the program lifecycle. • Identify and communicate the collective resource requirements of the program and work with responsible managers on the development and maintenance of a resource plan. • Manage interaction between the customer, vendors, and the internal project team members to ensure that appropriate relationships exist to produce positive program and project outcomes. • Develop and manage the governance structure and change control process for the program. • Responsible for the status reporting, program estimating, monthly cost accounting and vendor invoice processing. Develops and/or monitors vendor deliverables in compliance with binding statements of work.

• Manage the lifecycle of a Fine Tune client, to include ongoing auditing & recovery duties and associated client interaction. • Ensure stated savings projections are met and identify the cause of any discrepancies. • Identify new optimization opportunities to drive savings for our clients which increase revenue to Fine Tune. • Track credits, tasks, and other relevant data points in our CRM and other online platforms. • Respond to client service issues and address questions. • Perform supplier renewals, client renewals and client expansions into other service offerings. • Report overcharges/non-compliance to suppliers on behalf of our clients and follows up until such corrections occur. • Perform other job-related duties as assigned.

Title: Program Specialist Location: Cary, North Carolina, United States Department: Instructional & Program Support (Central Office) Job Description: Overview POSITION TITLE (Oracle title) PROGRAM SPECIALIST WORKING TITLE Program Specialist SCHOOL/DEPARTMENT Title I LOCATION Crossroads I, Cary, NC PAY GRADE Noncertified Grade 24 FLSA STATUS Nonexempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday (occasional evenings and weekends) Position is eligible for hybrid telework workweek POSITION PURPOSE: Provides support and assistance that will facilitate the effective management and operation of the responsibilities of the Title I office. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) - Considerable knowledge of Microsoft Office, specifically Word, Excel, and Power Point; Google Apps; - Effective time management skills; - Excellent customer service skills; - Excellent proofreading skills; - Critical thinking and problem solving skills; - Ability to work proactively and recommend more efficient methods of productivity within the office; - Ability to work independently without close supervision; - Ability to analyze and disaggregate date; - Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; - Ability to establish and maintain effective working relationships with office staff, external agencies, parents, and the community. EDUCATION, TRAINING, AND EXPERIENCE - One year of post-high school education; - Three years of successful work experience in data management; - Experience in project and data management; - Such other qualifications as the Board may establish. CERTIFICATION AND LICENSE REQUIREMENTS None PREFERRED QUALIFICATIONS: - Data Analyst experience; - Google Workspace Certification and Microsoft Office certifications. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Manages and monitors Title I Student Achievement Data (review and retrieve student data EOG, EOC, Amplify data, Oasis, etc.) - Performs central office operations of the program. - Creates reports for administrators and staff using student data. - Uses graphs and other visuals to show student growth over time. - Reviews enrollment verification of non-public school students. - Assists with program compliance. - Tracks Direct Certification data from CNS monthly and over time. - Enters student demographics to populate CCIP. - Produces contracts with providers with all the mandated documentation. - Initiates and organizes required data for Comparability Report. - Initiates and organizes necessary data for Equity Report. - Uses acquired data to draw conclusions and connections. - Follows-up with N & D report due dates. - Maintains Title I site and update as often as necessary and/or requested. - Assists with the implementation of professional development and meetings. - Communicates with potential presenters and arrange contracts and logistics. - Locates and secures appropriate meeting space. - Ensures meeting materials are prepared. - Assists with registration. - Follows up with presenter regarding requirements. - Assists Fiscal Senior Administrator to make conference reservations, including travel and registrations. - Assists with Office Operations. - Manages and coordinate office supplies. - Oversees poster maker and laminator use including timely order of supplies. - Works with Title I Director and Senior Administrators on projects. - Exhibits initiative in working with secretary to maintain mail room schedule. - Performs other related duties, as assigned. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS This job operates in a professional office and school environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, requires the ability to lift, carry, push, pull, or exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical requirements are consistent with those for medium work. Schools can contact the school’s Physical Therapist for assistance, if needed, for proper lifting techniques. DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.