Fine Tune Expense Management

Role Description We are looking for a motivated and client-focused Utility Bill Management Specialist to join our team. This mid-level role sits at the intersection of client services and technical delivery, responsible for guiding clients through the onboarding and implementation of our utility bill management platform and serving as their primary point of contact throughout the ongoing relationship. The ideal candidate brings a strong foundation in the energy and utility space, a collaborative mindset, and a passion for delivering exceptional client experiences. Responsibilities and Duties - Implementation & Onboarding - Lead end-to-end client implementations, including discovery, data migration, system configuration, and go-live support. - Develop and execute transition plans that ensure a smooth handoff from legacy processes or prior vendors. - Serve as the primary communication liaison for clients during implementation, providing regular status updates and proactively managing risks or delays. - Coordinate internally with technical, operations, and data teams to meet client timelines and requirements. - Client Relationship Management - Act as the ongoing face of the client relationship post-implementation, serving as the primary point of contact for day-to-day needs and strategic conversations. - Build trusted, long-term partnerships with key client stakeholders at all levels. - Conduct regular check-ins and business reviews to assess performance, communicate value, and surface opportunities for improvement. - Anticipate client needs and proactively recommend solutions or process enhancements. - Utility Bill Management Delivery - Oversee the accuracy and timeliness of utility bill processing for assigned client accounts. - Identify and escalate billing discrepancies, utility rate changes, or data quality issues. - Support clients in interpreting utility data, usage trends, and cost variance reporting. - Ensure adherence to client-specific requirements and service level agreements (SLAs). Qualifications - Bachelor's degree in Business, Environmental Studies, Engineering, or a related field. - 3–5 years of experience in utility bill management, energy services, or a related field. - Demonstrated experience in client-facing roles with responsibility for relationship management and communication. - Familiarity with utility billing processes, rate structures, and data formats (EDI, interval data, etc.). - Strong project management skills with the ability to juggle multiple clients and priorities simultaneously. - Excellent written and verbal communication skills; comfortable presenting to and engaging with client stakeholders. - Proficiency in Microsoft Office; comfort working in data-heavy environments. Preferred - Experience with utility bill management platforms or energy information systems. - Exposure to sustainability or energy efficiency reporting (ENERGY STAR, GHG accounting, etc.). - Background in SaaS implementation or professional services delivery. Benefits - Health/dental/vision/life/disability insurance. - Health Plan includes HSA and FSA plans. - Paid time off and paid holidays. - 401K with employer match. - Competitive salary with significant bonus opportunities. - 40-50 hours/week.

National Account Manager – Facilities Management Services This position will report to our VP of Facilities Management Services. About Fine Tune Fine Tune helps large enterprises bring complex indirect services under control, specializing in facilities management, uniform rental, waste and recycling, security and guard services, pest control, and energy and utilities. We combine experienced operators with our auditing platform, eMOATSM, to monitor invoices and enforce agreements month after month, providing spend confidence to our clients in procurement and finance. The world’s most recognizable brands choose Fine Tune, including Cargill, Caterpillar, Valvoline, Pfizer, Tyson Foods, and American Cancer Society. For more information, visit www.FineTuneUS.com. Job Overview Fine Tune is recruiting for a National Account Manager to join our Facilities Management (FM) Services team. When Fine Tune negotiates and implements a new FM service agreement on behalf of our clients, our National Accounts team ensures they get what they contracted. Responsibilities and Duties - Manage the life cycle of a Fine Tune client, to include data gathering, implementation, and on-going client interaction - Build and maintain strong supplier partnerships to ensure contracted program outcomes are delivered for clients - Ensure stated savings projections are met and identify the cause of any discrepancies - Assist with ongoing auditing of relevant expenses and contractual compliance for each assigned account - Identify new cost savings opportunities for clients that drive revenue growth for Fine Tune - Respond to client service issues and address questions - Track tasks, credits, and other relevant data points in our CRM and other online platforms - Assist in client renewals and client expansions into other service offerings - Report overcharges/non-compliance to suppliers on behalf of our clients and follow up until such corrections occur - Perform other job-related duties as assigned Qualifications - Bachelor’s degree or 5+ years of relevant work experience with a proven track record - Experience with process documentation - Experience navigating both client and supplier relationships - 5+ years of intermediate-level Excel experience - Excellent verbal and written communication skills - Ability to develop and present business cases to client - Project manage all phases of a client engagement - Strong critical thinking skills - Detail-oriented and organized - Ability to work remotely in a space free from distractions - Accountable to yourself and your teammates Benefits - Health/dental/vision/life/disability insurance - Health Plan includes HSA and FSA plans - Paid time off and paid holidays - 401K with employer match - Competitive Salary with significant bonus opportunities - 40-50 hours/week

Vice President of Client Success This position will report to our Chief Operations Officer, Brian Gamble. About Fine Tune Fine Tune is the ultimate spend reduction solution for indirect services, including facilities, uniforms, waste, security, pest control, energy, utilities and payments. For more than two decades, Fine Tune has helped organizations dramatically improve cost structure and protect affordability through disciplined supplier management and sustained spend reduction. Fine Tune is trusted by the world’s most recognizable brands, including Cargill, DHL, Lowe’s, Pep Boys, Pfizer, Tyson Foods, and American Cancer Society. Fine Tune experts use eMOAT, a proprietary platform combining category expertise, supplier intelligence, contract data, and performance history to empower insight and oversight across. Job Overview Fine Tune is seeking an experienced and strategic VP of Client Success to help build and lead a client success team. The team will lead the full lifecycle of client engagement – from kickoff and implementation through long term client success and expansion. This executive-level role will be responsible for developing strategies and assets for enhancing the overall client experience, ensuring seamless onboarding, proactive relationship management, operational excellence, and continuous growth within our accounts. The role will also be responsible for building out and developing a client success team over time. Responsibilities and Duties - In conjunction with leadership from sales, marketing, communications, and operations, develop strategies and assets for optimizing the client journey from kickoff through implementation and expansion, and play a leading role in guiding clients through this journey, ensuring client delight and maximizing expansion and growth - Lead cross-functional execution across operations, account management and sales teams - Direct and refine implementation methodologies and playbooks to ensure efficient deployment for new clients - Serve as a senior strategic partner to client leadership, identifying opportunities for optimization and expansion - Build, maintain, and deepen executive-level relationships to support retention and long-term portfolio growth - Guide organizational strategy for client engagement and service evolution - Help to build, manage and lead what will be a growing client success team Qualifications - Bachelor's degree or 10+ years of relevant work experience with a proven track record - Extensive experience in customer success, operations, or implementation leadership - Sales, marketing and communications experience a plus - Proven success managing full client lifecycles - Excellent verbal and written communication skills - Strong analytical and problem solving skills with attention to detail - Comfortable managing multiple projects/prioritizing tasks in a fast-paced environment - Ability to work remotely in a space free from distractions - Accountable to yourself and your teammates Benefits - Health/dental/vision/life/disability insurance - Health plan includes HSA and FSA plans - Paid time off and paid holidays - 401K with employer match - Competitive salary with bonus opportunities - 40-50 hours/week - Annual allowance for continuous learning opportunities

VP of Client Success This position will report to our Chief Operations Officer, Brian Gamble. About Fine Tune Fine Tune is the ultimate spend reduction solution for indirect services, including facilities, uniforms, waste, security, pest control, energy, utilities and payments. For more than two decades, Fine Tune has helped organizations dramatically improve cost structure and protect affordability through disciplined supplier management and sustained spend reduction. Fine Tune is trusted by the world’s most recognizable brands, including Cargill, DHL, Lowe’s, Pep Boys, Pfizer, Tyson Foods, and American Cancer Society. Fine Tune experts use eMOAT, a proprietary platform combining category expertise, supplier intelligence, contract data, and performance history to empower insight and oversight across. Job Overview Fine Tune is seeking an experienced and strategic VP of Client Success to help build and lead a client success team. The team will lead the full lifecycle of client engagement – from kickoff and implementation through long term client success and expansion. This executive-level role will be responsible for developing strategies and assets for enhancing the overall client experience, ensuring seamless onboarding, proactive relationship management, operational excellence, and continuous growth within our accounts. The role will also be responsible for building out and developing a client success team over time. Responsibilities and Duties - In conjunction with leadership from sales, marketing, communications, and operations, develop strategies and assets for optimizing the client journey from kickoff through implementation and expansion, and play a leading role in guiding clients through this journey, ensuring client delight and maximizing expansion and growth - Lead cross-functional execution across operations, account management and sales teams - Direct and refine implementation methodologies and playbooks to ensure efficient deployment for new clients - Serve as a senior strategic partner to client leadership, identifying opportunities for optimization and expansion - Build, maintain, and deepen executive-level relationships to support retention and long-term portfolio growth - Guide organizational strategy for client engagement and service evolution - Help to build, manage and lead what will be a growing client success team Qualifications - Bachelor's degree or 10+ years of relevant work experience with a proven track record - Extensive experience in customer success, operations, or implementation leadership - Sales, marketing and communications experience a plus - Proven success managing full client lifecycles - Excellent verbal and written communication skills - Strong analytical and problem solving skills with attention to detail - Comfortable managing multiple projects/prioritizing tasks in a fast-paced environment - Ability to work remotely in a space free from distractions - Accountable to yourself and your teammates Benefits - Health/dental/vision/life/disability insurance - Health plan includes HSA and FSA plans - Paid time off and paid holidays - 401K with employer match - Competitive salary with bonus opportunities - 40-50 hours/week - Annual allowance for continuous learning opportunities