• Support the ongoing development, maintenance, and enhancement of the organization’s internal auditing platform, including identifying system improvements, testing updates, and optimizing audit workflows. • Conduct comprehensive audits of claim examiners to evaluate adherence to company policies, quality standards, and applicable regulatory requirements, while identifying areas of risk and opportunities for improvement. • Serve as a primary liaison between clients, third-party vendors, and internal stakeholders to coordinate external audit activities, ensuring timely communication and efficient audit execution. • Collect, review, organize, and submit audit-related documentation to support external audits, ensuring accuracy, completeness, and compliance with established requirements. • Collaborate with cross-functional teams to analyze operational processes, identify opportunities for increased efficiency and compliance, and assist in developing and documenting standardized procedures and best practices. • Partner with Training, Legal, and Human Resources departments on special projects, compliance initiatives, policy implementation efforts, and other organizational priorities to support regulatory and business objectives.

• Definir a estratégia de qualidade do produto, priorizando riscos e impacto de negócio. • Estruturar automação de testes, quality gates e práticas de qualidade no CI/CD. • Realizar testes exploratórios e validar fluxos financeiros críticos. • Garantir a integridade de transações, saldos e processos de conciliação. • Apoiar desenvolvedores na evolução das práticas de testes e qualidade. • Utilizar IA para acelerar a geração de cenários e cobertura, aplicando senso crítico sobre os resultados.

• Provide MMIS and QA SME knowledge. • Prepare and maintain comprehensive test plans, test strategies, test estimates, and test schedules for multiple project phases and functional areas. • Define and tailor test conditions and approaches to suit specific system/application. • Track testing progress and prepare testing metrics, status updates, and reports. • Establish and maintain test environments and appropriate test data for successful execution. • Participate in root cause analysis in collaboration with development teams to identify and prevent recurring issues. • Identify, implement, and drive continuous improvement initiatives for testing processes, tools, and methodologies. • Highlight process improvement opportunities, issues, and risks to stakeholders in a timely manner. • Manage and monitor the defect management lifecycle during testing phase, ensuring proper documentation, tracking, re-testing, and closure. • Support the client during User Acceptance Testing (UAT) under the guidance of the Test Lead. • Coordinate and support training and knowledge transfer for new QA team members. • Participate actively in test status meetings and project discussions.

• Own GMP API Quality Assurance strategy, governance cadence, and standards across external API manufacturers • Lead quality oversight of API and intermediate manufacturing at CMOs/CDMOs, ensuring ICH Q7 and global GMP compliance • Set expectations for API batch record review quality, documentation rigor, and decision rationale traceability • Drive deviation impact assessment, RCA rigor, CAPA linkage, and effectiveness verification for API quality events • Oversee change control review and approval for API processes, specifications, methods, and partner-initiated changes • Maintain quality agreements with API CMOs and lead performance governance routines (KPIs, scorecards, QBRs)