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Program Manager
Location
United States
Posted
96 days ago
Salary
0
Seniority
Entry Level
No structured requirement data.
Job Description
Program Manager
RWS Group
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Program Manager is responsible for the implementation of account-specific programs (workflows, technology, project management, vendors) to achieve set targets for profitability, client satisfaction, on-time delivery, and quality. - Builds and manages the Project Management team(s). - Serves as the main point of escalation for account-related issues. - Oversees the execution of each account-specific program. - Monitors performance against targets and ensures appropriate real-time interventions. - Partners with Sales, Account Management, Technical Services, Vendor Management, Quality Management, and other support departments to achieve revenue and profitability targets. - Has team management responsibilities and direct reports. Qualifications - Four-year college/university degree in Business, Linguistics, Social or Applied Sciences, or other related field. Masters or MBA a plus. - More than five years demonstrated experience coordinating complex projects within the localization or translation industry. - Experience in Life Sciences or Linguistic Validation is strongly desired. - Successful customer service/account management experience, generally a minimum of six years, including at least five years’ experience within the translation industry. - Demonstrated successful leadership or mentoring experience, minimum of four years. - Advanced computing skills, including experience with translation management systems, CAT tools and AI-assisted productivity tools. - PMP Certification a plus. - Verbal and written fluency in at least one foreign language a plus. Requirements - Ensures that correct processes, methodologies, and risk assessment are used on all projects. - Defines and executes Project Management staffing and cross-training plans using revenue forecasting and sales pipeline data. - Monitors process performance against profitability, on-time delivery, and quality targets. - Owns the operational component of the client relationship. - Actively manages any reported deficiency in RWS deliverables. - Ensures timely and professional completion of root cause investigations and client-facing CAPA reports. - Participates in RFP responses for new opportunities and client-facing bid defense meetings. Benefits - Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. - 401(k) Retirement plan with company match. - Company-wide agile work policy with flexible work arrangements. - Opportunities for training, professional development, and personal growth. - Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
Job Requirements
- Four-year college/university degree in Business, Linguistics, Social or Applied Sciences, or other related field. Masters or MBA a plus.
- More than five years demonstrated experience coordinating complex projects within the localization or translation industry.
- Experience in Life Sciences or Linguistic Validation is strongly desired.
- Successful customer service/account management experience, generally a minimum of six years, including at least five years’ experience within the translation industry.
- Demonstrated successful leadership or mentoring experience, minimum of four years.
- Advanced computing skills, including experience with translation management systems, CAT tools and AI-assisted productivity tools.
- PMP Certification a plus.
- Verbal and written fluency in at least one foreign language a plus.
- Ensures that correct processes, methodologies, and risk assessment are used on all projects.
- Defines and executes Project Management staffing and cross-training plans using revenue forecasting and sales pipeline data.
- Monitors process performance against profitability, on-time delivery, and quality targets.
- Owns the operational component of the client relationship.
- Actively manages any reported deficiency in RWS deliverables.
- Ensures timely and professional completion of root cause investigations and client-facing CAPA reports.
- Participates in RFP responses for new opportunities and client-facing bid defense meetings.
Benefits
- Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
- 401(k) Retirement plan with company match.
- Company-wide agile work policy with flexible work arrangements.
- Opportunities for training, professional development, and personal growth.
- Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
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