Verra Mobility

• Provide customer service to rental car customers addressing inquiries • Use appropriate tools and resources for resolution • Maintain product and process knowledge related to services • Exhibit effective communication skills tailored to the audience • Meet performance goals established for the position

Role Description The Implementation Consultant leads the integration of T2’s products into customer operations. This position advises customers on the creation, design, specification, testing, and implementation of T2’s products and capabilities. Works with internal project management, sales, and technical teams to ensure product meets customer needs. - Serves as the primary point of contact for the customer on the business functionality of the product during implementation. - Provides technical expertise in identifying, evaluating, and developing systems and procedures. - Reviews and analyzes customer business and operations including workflow, decision process, and business objectives. - Ensures customer satisfaction during and after the implementation. - Leads staff in the preparation and maintenance of business and functional specifications for new or modified business systems. - Meets with sales and customer contacts to interpret the customer’s business and technical requirements. - Gathers detailed information on the customer’s parking operations, procedures, and technology infrastructure. - Advises customer and T2 staff in the resolution of technical or complicated issues associated with implementing T2 accounts. - Ensures completion of appropriate documentation during sales opportunity review process to drive project success. - Leads the project planning and implementation process for systems integration. - Directs the activities of cross-functional departments during planning, testing, problem solving, and implementation of products and services. - Consults and coordinates with customers and developers to design and develop automated business systems. - Coordinates information systems installations, moves, or changes. - Takes a leadership role in providing technical consultation and assists customers with the development and implementation of T2’s solutions. - Oversees change control activities to implement customer projects into production. - Identifies and resolves systems problems prior to production implementation. - Develops internal and external documentation for product implementation and production. - Diagnoses functional problems, determines corrective action, and implements corrections. - Provides installation support and training related to the software for both management and staff. - Manages multiple system installations and projects simultaneously. - Assists with analyzing external information systems in terms of database structure and data import/export capability. - Assists and participates in annual and/or regional user group conferences and trade shows. - Assists and participates in the review and development of product documentation. - Assists and participates in product testing and “bug” research and isolation. - Gathers and provides input for functional product enhancements. Qualifications - A bachelor's degree in business, computer science / technology or related field; and three (3) to five (5) years related experience; or an equivalent combination of education and experience. - Advanced experience and knowledge of a technical nature required. - Advanced experience and knowledge in project management and organizational skills required. - Experience in providing technical training experience preferred. - Experience in software implementation preferred. - Ability to travel at least 50% of the time. Requirements - Detailed knowledge of T2’s software products, services, and processes (current and new) is required. - Advanced knowledge of various software products including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook. - Demonstrated ability to learn and implement new software systems. - Knowledge of relational databases. - Basic knowledge of Oracle SQL is preferred. - Basic knowledge of Crystal Reports is preferred. - Knowledge of parking industry is preferred. - Strong communication skills, both written and oral. - Ability to be detail and task oriented and highly organized. - Ability to work in a remote environment with little to no supervision. - Ability to read, analyze, and interpret general business, professional, and technical documents. - Ability to write presentations, reports, proposals, and correspondence. - Ability to effectively present information and respond to questions from prospects, customers, management, and staff. - Ability to solve practical problems and deal with a variety of variables. - Ability to prioritize tasks and tactfully negotiate priority with end users. - Ability to work under deadline pressure and extra hours if needed. - Ability to work effectively independently. Certificates, Licenses, Registrations - Must have a valid driver’s license. Verra Mobility Values - Own It: We focus on high performance and drive toward breakthrough outcomes. - Do What’s Right: We champion integrity and good character. - Choose Courage Over Comfort: We lean into the conversations, decisions and actions that move the business forward. - Win Together: We believe in growing and inspiring people together.

• Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service • Formulate long term client partnerships that deliver both financial and operational benefits for both organizations • Lead recurring client meetings and ensure that all follow-up items are addressed • Effectively interact with clients on regular and ad hoc basis • Build and develop revenue streams within our existing client base • Collaborate with other departments to resolve service delivery issues impacting contractual obligations • Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality • Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business • Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy • Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums • Efficiently manage time and deadlines while balancing multiple priorities internally and externally • Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally • Review and approve the release of software changes and participate in UAT testing • Educate and guide new and existing clients on industry best practices • Onboard new clients or new products and proactively address areas where improvement is needed • Monitor and analyze client performance, recognize anomalies and raise awareness to management • Think critically, develop potential solutions, and effectively communicate to impacted parties • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook) • Review and deliver monthly settlement files and reporting to the client

• Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service • Formulate long term client partnerships that deliver both financial and operational benefits for both organizations • Lead recurring client meetings and ensure that all follow-up items are addressed • Effectively interact with clients on regular and ad hoc basis • Build and develop revenue streams within our existing client base • Collaborate with other departments to resolve service delivery issues impacting contractual obligations • Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality • Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business • Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy • Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums • Efficiently manage time and deadlines while balancing multiple priorities internally and externally • Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally • Review and approve the release of software changes and participate in UAT testing • Educate and guide new and existing clients on industry best practices • Onboard new clients or new products and proactively address areas where improvement is needed • Monitor and analyze client performance, recognize anomalies and raise awareness to management • Think critically, develop potential solutions, and effectively communicate to impacted parties • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook) • Review and deliver monthly settlement files and reporting to the client

Role Description The Customer Care Specialist I is responsible for handling the daily operations of select client programs, including functions such as: - Processing of delinquent cases, support process service functions, and fulfilling citizen requests while ensuring a high level of customer satisfaction. - Work closely with team members to achieve customer departmental goals and improve customer service processes. Duties and responsibilities: - Become intimately familiar with the business rules for each customer and deliver timely and accurate service. - Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes. - Maintain accurate records of customer interactions, services provided, and issues resolved. - Identify, investigate, and resolve customer-related issues, working closely with other teams as needed to implement effective solutions. - Process internal requests from operational or support teams as required. - Assist with the implementation of change requests and other services as required. - Strive for continuous improvement in service delivery. - Adhere to and exceed assigned service level agreements (SLAs), contributing to overall team and customer performance targets. - Other responsibilities as required. Qualifications - High School Diploma or Equivalent. - Competent computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel). - Data Entry 40 wpm. - Strong communication, both verbal and written. - 1+ years of data entry experience preferred. - Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues. - Make sound decisions and accept/act upon constructive feedback. - Adhere to professional behavioral expectations and the ability to work well with different groups and departments. - Must operate effectively and reliably in the office and/or at home. - Drug Tests, Background Checks, and Fingerprinting are required. - Sitting or standing for extended periods will be a requirement. Company Description Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

• Ensure compliance with company policies and regulatory requirements. • Maintain accurate and detailed records of all account documentation. • Communicate effectively with advisors to resolve any discrepancies or issues. • Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. • Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date. • Ability to work all shifts in a 7x24x365 environment including rotating on call coverage • Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality • Ability to work in a fast-paced operational environment. • Ability to work independently with minimal supervision. • Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. • Ability to learn in an 'on-the-job' training environment. • Participates in planning, daily stand-ups, backlogs sessions. • Performs other duties and/or special projects as assigned. • Identifies areas of opportunity to improve our service offering. • Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s. • Ability and willingness to learn new things, particularly new technology. • Provide expert work order management through driving, following up and closure of assigned trouble tickets.

• Responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. • Dedicate to keeping clients roadside network devices online and operating at peak efficiency. • Demonstrate drive to find work, seek out problems and ensure Ops techs are meeting standards and expectations. • Work on difficult and complex issues, find technical solutions for undefined issues. • Be a key or lead member of the dynamic response team. • Adapt role and responsibility with the needs of the unit or area assigned to.

Role Description The Field Service Supervisor – California is responsible for leading and supporting a team of Verra direct Field Service Technicians and third-party service partners to maintain and service photo enforcement systems across the state of California. This role ensures high system uptime, compliance with service level agreements (SLAs), and strict adherence to California prevailing wage requirements. The Supervisor partners closely with the Senior Operations Manager, Field Services, internal and external construction partners, Project Management, and third-party vendors to deliver safe, compliant, and efficient field operations while driving continuous improvement in cost, quality, and performance. Essential Duties and Responsibilities: - Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards. - Ensure compliance with California prevailing wage requirements, including proper labor classifications, accurate timekeeping, and complete documentation. - Plan and assign daily work to meet service level agreements (SLAs), system uptime targets, and customer requirements. - Monitor technician performance using established KPIs and provide coaching and corrective action as needed. - Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries. - Coordinate work with approved third-party vendors while ensuring compliance with contractual and labor requirements. - Review work orders and service documentation to ensure accuracy, completeness, and timeliness. - Support labor planning, forecasting, and cost-control activities. - Participate in audits related to prevailing wage, safety, and service compliance. - Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality. Qualifications - High School Diploma - 3+ years of experience in field services, operations, or technical support environments. - 1+ year of experience supervising field employees or contractors. - Working knowledge of California prevailing wage laws and compliance requirements. - Strong organizational and time-management skills with the ability to manage multiple priorities. - Ability to analyze operational data and make informed decisions. - Excellent verbal and written communication skills. Requirements - BS/BA degree (preferred) - Experience supporting government or public-sector contracts (preferred) - Experience with certified payroll or prevailing wage audits (preferred) - Lean, Six Sigma, or continuous improvement training (preferred) - Experience supervising third-party service providers (preferred) Benefits - An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: - Own It: Focus on high performance and drive toward breakthrough outcomes. - Do What’s Right: Champion integrity and good character. - Choose Courage Over Comfort: Lean into uncomfortable conversations and decisions. - Win Together: Collaborate and inspire people together.

• Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service • Formulate long term client partnerships that deliver both financial and operational benefits for both organizations • Lead recurring client meetings and ensure that all follow-up items are addressed • Effectively interact with clients on regular and ad hoc basis • Build and develop revenue streams within our existing client base • Collaborate with other departments to resolve service delivery issues impacting contractual obligations • Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality • Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business • Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy • Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums • Efficiently manage time and deadlines while balancing multiple priorities internally and externally • Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally • Review and approve the release of software changes and participate in UAT testing • Educate and guide new and existing clients on industry best practices • Onboard new clients or new products and proactively address areas where improvement is needed • Monitor and analyze client performance, recognize anomalies and raise awareness to management • Think critically, develop potential solutions, and effectively communicate to impacted parties • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook) • Review and deliver monthly settlement files and reporting to the client

• Provide information and services to rental car customers for any tolls or violations incurred during their rental • Provides customers with a one-stop resolution and education on products and services • Providing account information and/or status • Solving product or service-related problems • Processing payments • Displays positive, professional and empathetic customer-focused approach • Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently • Develops and maintains product, process and technical knowledge related to services • Exhibits effective communication skills tailored to the audience • Is able to document customer interactions in a clear and concise manner