• Be a trusted partner to the Member Care organization, working with senior leaders to build talent and workforce plans that deliver business results. • Build program infrastructure for repeatable employee experience processes and thought partnership for continuous improvement and new initiatives. • Partner with Member Care leaders to support and execute transformation related to workforce planning and organizational design and progressive performance management best practices. • Provide employee relations support to assist employees and leaders in resolving issues. • Assess leadership and employee development needs, make recommendations, and implement appropriate solutions. • Provide appropriate coaching and development feedback to leaders and team members. • Partner with the HR People Analytics team to identify and interpret trends in complex data sets to tell a compelling story about our employees and inform decision-making across the company. • Partner with the HR Operations and Benefits team to support leave programs and accommodations for assigned client teams. • Partner with the broader TAO team to design, communicate and implement core HR systems and projects, from change management to goal-setting to engagement surveys, taking lead ownership for these processes related to assigned client teams. • Experience partnering closely with Finance and Legal to align people decisions with budget, compliance, and risk considerations, translating guidance into pragmatic, employee-centered solutions for business leaders. • Become an advocate of our values and steward of our culture, striving to make Included Health a great environment for people to contribute their best work.

• Partner with senior leadership to activate enterprise-wide people strategies that support business goals and organizational health. • Lead talent management processes, including succession planning, talent reviews, performance management, and leadership development for your client groups. • Provide coaching and strategic thought partnership to leaders on organizational design, change management, and leadership effectiveness. • Anticipate workforce needs and proactively shape solutions around talent, organizational structure, and capability. • Partner with HR Centers of Excellence (CoEs) to ensure the seamless delivery of key HR processes and programs. • Advise and counsel leaders and managers to optimize employee engagement, team development, and overall organizational effectiveness. • Facilitate organizational change and foster the linkage between business objectives and human resources activities. • Effectively lead within a complex matrix environment, balancing competing priorities and engaging appropriate stakeholders to drive results.

• Analyzes human capital trends and metrics in partnership with the Human Resources Team to develop solutions, programs, and policies • Serve as the primary Human Resources Business Partner for Operations managers and their employees ensuring fair and consistent application of company policies • Partner with People Leaders to drive effective performance management, including coaching, performance action plans, and terminations • Drive employee engagement initiatives by analyzing survey data, identifying morale concerns, and supporting recognition programs • Assist with change management initiatives by coaching leaders, facilitating communication, and minimizing disruption to employees • Coach and develop frontline People Leaders to strengthen leadership effectiveness • Lead the administration, configuration, and optimization of the company’s Human Capital Management (HCM) system, focusing on Workday functionality • Serve as the primary point of contact for HCM-related inquiries • Manage system-driven employee lifecycle processes to ensure accuracy, efficiency, and compliance • Maintain and enhance data integrity within the HCM system by performing regular audits

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a full-time remote role for an Entry Level Management position. The role will involve day-to-day tasks such as managing systems, training and communicating with team members. - Responsible for sales-related activities Qualifications - Analytical Skills and Project Management - Leadership and coachability - Strong Communication skills - Growth-oriented and Sales experience - Experience in the insurance industry is a plus