Included Health

• Deliver coordinated, patient-centered virtual Care Management by telephone and video that improves members' health outcomes. • Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals. • Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general. • Partner with the members' local providers to ensure coordinated care. • Provide compassionate, longitudinal follow-up care, building supportive relationships. • Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family. • Coordinate necessary resources that holistically address members' problems, whether clinical or social.

• Deliver coordinated, patient-centered virtual Care Management by telephone and video that improves members' health outcomes. • Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals. • Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general. • Partner with the members' local providers to ensure coordinated care. • Provide compassionate, longitudinal follow-up care, building supportive relationships. • Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family. • Coordinate necessary resources that holistically address members' problems, whether clinical or social

• External Representation: Represent Included Health at conferences, seminars, and industry events, showcasing our expertise in clinical navigation, virtual care, care management, and fostering connections with potential clients and partners. • Educational Sessions: Develop and deliver engaging educational sessions aimed at healthcare professionals, clients, and the general public on pertinent topics related to general health and well-being. • Sales Support: Collaborate with the sales team to highlight the value of our clinical services during client meetings, contributing to upsell opportunities and enhancing client satisfaction. • Client Engagement: Work closely with current clients to understand their general health management needs, provide strategic guidance, and address any issues or concerns promptly and effectively. • Implementation Support: Contribute to the development and implementation strategies for our new clients who will be launching services such as clinical navigation, virtual care, care management, All-Included Care (AIC), and/or utilization management (UM). • Escalation Support: Assist in managing escalations from clients, providing timely intervention, and collaborating with internal teams to resolve issues efficiently and satisfactorily. • Patient Care: Ability to deliver clinical navigation services and/or virtual care as needed. • Other duties as assigned

• Define and evolve the Client Success service model for a portfolio-based segment, including segmentation, coverage approach, engagement cadences, and value-delivery motions for lower-ACV clients. • Design scalable ways for clients to experience the value of Included Health without relying on high-frequency 1:1 touchpoints. • Establish clear standards for how CSMs prioritize portfolios, manage risk, and deliver consistent client outcomes at scale. • Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients. • Ensure the team drives client adoption, value realization, and renewal readiness across the portfolio. • Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.

Title: Virtual Primary Care Nurse Practitioner Location: North Carolina Type: Full-Time Workplace: remote Category: Clinical Team Job Description: At Included Health, we’re redefining what it means to have access to great healthcare. We’re seeking board-certified Family Nurse Practitioners to join our Virtual Primary Care team. In this role, you’ll provide comprehensive, ongoing care to patients of all ages nationwide through video and phone visits; helping them understand not just what their care plan is, but how and why it supports their health. The ideal candidate is skilled at managing their own patient panel, fostering lasting relationships, and working closely with a multidisciplinary team to deliver compassionate, patient-centered care. They communicate clearly in patient-friendly language, and demonstrate the ability to balance multiple priorities in a high-volume clinical environment. Above all, they are passionate about raising the standard of healthcare for everyone. Responsibilities: - Provide high-quality virtual primary care through video visits, including assessment, diagnosis, treatment, and patient education. - Manage a panel of patients, delivering comprehensive care across acute, chronic, and preventive needs. - Collaborate with the Care and Case Management team to develop care plans and support successful outcomes. - Partner with supervising physicians as required by state and practice guidelines. - Work with the Credentialing Team to obtain additional state licenses as needed. - Maintain patient satisfaction and quality metrics by practicing evidence-based medicine with exemplary bedside manner. - Utilize telehealth technology to deliver patient care, while effectively managing multiple tasks in a fast-paced clinical environment. - Stay current with medical knowledge, treatments, and medications. - Adhere to assigned schedules, including some evenings and weekends. - Strictly adhere to HIPAA and security regulations to safeguard patient information - Contribute to a culture of humility, curiosity, and collaboration. Required Qualifications: - Minimum of four years experience delivering primary care in an ambulatory/outpatient family medicine or internal medicine setting. - Experience independently managing a patient panel as the designated primary care provider. - Active, unrestricted Nurse Practitioner and RN license in state of residence; ability to be licensed in additional states as required. - Current and active board certification by a national certifying body through ANCC or AANP. - Must maintain active Medicare status and not be excluded, sanctioned, or reprimanded by any state or federal healthcare program (including Medicare/Medicaid), the OIG, or the GSA. - Comfortability addressing a broad variety of medical conditions, including acute and chronic conditions as well as preventative issues. - Ability and willingness to treat all ages across the lifespan. - Must have a professional, private, and secure home office environment for virtual patient visits. - Demonstrated ability to provide empathetic, compassionate care and support to patients and families during challenging situations. - Ability to manage high patient volumes and competing priorities in a dynamic clinical environment while maintaining quality of care. - Strong proficiency with technology and electronic health platforms; experience with telehealth preferred. Shift Obligations: - 40 hours per week, consisting of 8-hour shifts Monday through Friday. Additionally, staff are required to work one 8-hour shift on either Saturday or Sunday every fourth weekend. When a weekend shift is worked, one weekday off will be provided that week to maintain a 40-hour schedule. - Standard shift hours fall between 8:00 AM and 5:00 PM in the clinicians time zone, including one evening shift per week that extends until at least 7:00 PM. The United States new hire base salary target range for this full-time position is: $125,000 + equity + benefits Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry. Benefits & Perks: In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100% Paid Parental leave Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. Work-From-Home reimbursement to support team collaboration home office work Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law. Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.

Title: Virtual Primary Care Nurse Practitioner Location: Texas Type: Full-Time Workplace: remote Category: Clinical Team Job Description: At Included Health, we’re redefining what it means to have access to great healthcare. We’re seeking board-certified Family Nurse Practitioners to join our Virtual Primary Care team. In this role, you’ll provide comprehensive, ongoing care to patients of all ages nationwide through video and phone visits; helping them understand not just what their care plan is, but how and why it supports their health. The ideal candidate is skilled at managing their own patient panel, fostering lasting relationships, and working closely with a multidisciplinary team to deliver compassionate, patient-centered care. They communicate clearly in patient-friendly language, and demonstrate the ability to balance multiple priorities in a high-volume clinical environment. Above all, they are passionate about raising the standard of healthcare for everyone. Responsibilities: - Provide high-quality virtual primary care through video visits, including assessment, diagnosis, treatment, and patient education. - Manage a panel of patients, delivering comprehensive care across acute, chronic, and preventive needs. - Collaborate with the Care and Case Management team to develop care plans and support successful outcomes. - Partner with supervising physicians as required by state and practice guidelines. - Work with the Credentialing Team to obtain additional state licenses as needed. - Maintain patient satisfaction and quality metrics by practicing evidence-based medicine with exemplary bedside manner. - Utilize telehealth technology to deliver patient care, while effectively managing multiple tasks in a fast-paced clinical environment. - Stay current with medical knowledge, treatments, and medications. - Adhere to assigned schedules, including some evenings and weekends. - Strictly adhere to HIPAA and security regulations to safeguard patient information - Contribute to a culture of humility, curiosity, and collaboration. Required Qualifications: - Minimum of four years experience delivering primary care in an ambulatory/outpatient family medicine or internal medicine setting. - Experience independently managing a patient panel as the designated primary care provider. - Active, unrestricted Nurse Practitioner and RN license in state of residence; ability to be licensed in additional states as required. - Current and active board certification by a national certifying body through ANCC or AANP. - Must maintain active Medicare status and not be excluded, sanctioned, or reprimanded by any state or federal healthcare program (including Medicare/Medicaid), the OIG, or the GSA. - Comfortability addressing a broad variety of medical conditions, including acute and chronic conditions as well as preventative issues. - Ability and willingness to treat all ages across the lifespan. - Must have a professional, private, and secure home office environment for virtual patient visits. - Demonstrated ability to provide empathetic, compassionate care and support to patients and families during challenging situations. - Ability to manage high patient volumes and competing priorities in a dynamic clinical environment while maintaining quality of care. - Strong proficiency with technology and electronic health platforms; experience with telehealth preferred. Shift Obligations: - 40 hours per week, consisting of 8-hour shifts Monday through Friday. Additionally, staff are required to work one 8-hour shift on either Saturday or Sunday every fourth weekend. When a weekend shift is worked, one weekday off will be provided that week to maintain a 40-hour schedule. - Standard shift hours fall between 8:00 AM and 5:00 PM in the clinicians time zone, including one evening shift per week that extends until at least 7:00 PM. The United States new hire base salary target range for this full-time position is: $125,000 + equity + benefits Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry. Benefits & Perks: In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100% Paid Parental leave Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. Work-From-Home reimbursement to support team collaboration home office work Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. ----- Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

• Work with product, design, and clinical staff, to understand stakeholder needs and build services and features to help deliver care. • Own your work, from inception of ideas, to use in production. • Write and maintain well tested code across multiple services. • Help build and maintain metrics, monitoring, performance, and security of the systems we own. • Build foundational data models that afford flexibility and operational visibility

Virtual Primary Care Nurse Practitioner Location: Remote Type: Full-Time Workplace: remote Category: Clinical Team Job Description: At Included Health, we’re redefining what it means to have access to great healthcare. We’re seeking board-certified Family Nurse Practitioners to join our Virtual Primary Care team. In this role, you’ll provide comprehensive, ongoing care to patients of all ages nationwide through video and phone visits; helping them understand not just what their care plan is, but how and why it supports their health. The ideal candidate is skilled at managing their own patient panel, fostering lasting relationships, and working closely with a multidisciplinary team to deliver compassionate, patient-centered care. They communicate clearly in patient-friendly language, and demonstrate the ability to balance multiple priorities in a high-volume clinical environment. Above all, they are passionate about raising the standard of healthcare for everyone. Responsibilities: - Provide high-quality virtual primary care through video visits, including assessment, diagnosis, treatment, and patient education. - Manage a panel of patients, delivering comprehensive care across acute, chronic, and preventive needs. - Collaborate with the Care and Case Management team to develop care plans and support successful outcomes. - Partner with supervising physicians as required by state and practice guidelines. - Work with the Credentialing Team to obtain additional state licenses as needed. - Maintain patient satisfaction and quality metrics by practicing evidence-based medicine with exemplary bedside manner. - Utilize telehealth technology to deliver patient care, while effectively managing multiple tasks in a fast-paced clinical environment. - Stay current with medical knowledge, treatments, and medications. - Adhere to assigned schedules, including some evenings and weekends. - Strictly adhere to HIPAA and security regulations to safeguard patient information - Contribute to a culture of humility, curiosity, and collaboration. Required Qualifications: - Minimum of four years experience delivering primary care in an ambulatory/outpatient family medicine or internal medicine setting. - Experience independently managing a patient panel as the designated primary care provider. - Active, unrestricted Nurse Practitioner and RN license in state of residence; ability to be licensed in additional states as required. - Current and active board certification by a national certifying body through ANCC or AANP. - Must maintain active Medicare status and not be excluded, sanctioned, or reprimanded by any state or federal healthcare program (including Medicare/Medicaid), the OIG, or the GSA. - Comfortability addressing a broad variety of medical conditions, including acute and chronic conditions as well as preventative issues. - Ability and willingness to treat all ages across the lifespan. - Must have a professional, private, and secure home office environment for virtual patient visits. - Demonstrated ability to provide empathetic, compassionate care and support to patients and families during challenging situations. - Ability to manage high patient volumes and competing priorities in a dynamic clinical environment while maintaining quality of care. - Strong proficiency with technology and electronic health platforms; experience with telehealth preferred. Shift Obligations: - 40 hours per week, consisting of 8-hour shifts Monday through Friday. Additionally, staff are required to work one 8-hour shift on either Saturday or Sunday every fourth weekend. When a weekend shift is worked, one weekday off will be provided that week to maintain a 40-hour schedule. - Standard shift hours fall between 8:00 AM and 5:00 PM in the clinicians time zone, including one evening shift per week that extends until at least 7:00 PM. The United States new hire base salary target range for this full-time position is: $125,000 + equity + benefits Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry. Benefits & Perks: In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100% Paid Parental leave Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. Work-From-Home reimbursement to support team collaboration home office work Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com. Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law. Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.

Title: Claims Support Advocate Location: Remote Type: Full-Time Workplace: remote Category: Member Care Job Description: As a Claims Support Advocate (CSA), you will be part of a vibrant team of high performing and highly engaged professionals that work to ensure a quality member experience within our service level agreements. The CSA serves as a liaison between plan members, providers and health insurance companies to resolve member claim inquiries. The CSA handles all communication, paperwork, and negotiations with a health insurance carrier or provider on the behalf of the plan member. Responsibilities: - Your primary objective is to provide effective and timely customer service for members, providers, insurers and clients regarding health care claims - Ensure timely follow-up on requests for accounts to be reviewed - Organize health insurance paperwork and medical record documentation - Demonstrate knowledge of proprietary software and other required technology (Google apps, Slack, etc) - Communicate timely status updates to patients throughout the claims process - Negotiate with providers on plan member balances - Appeal claim denials from the insurance company - Contact providers and insurance companies to resolve claim concerns - Assist with understanding of explanation of benefits (EOBs) - Assisting members with resolving claim errors or denials. Ideally to recoup or lower their medical expenses - Collaborate with peers and management across functions - Understand the evolving business requirements and adapt the operational processes to meet those requirements - Speak clearly, confidently and maintain professionalism as well as friendly member interactions while demonstrating persuasion in overcoming objections - Ability to handle a fast-paced, dynamic environment with competing priorities - Model a culture reflective of our core company values - Gain and retain a thorough understanding of the team and company policies, processes, software, etc - Including other duties and responsibilities as assigned by leadership - Required Qualifications: - 1 year experience in customer service roles - 3 years of revenue cycle or carrier experience - Passion for providing support - Prior work experience in a claims support and health insurance role - Ability to take meticulous notes and document actions taken - Highly effective communication, problem resolution and organizational skills - Demonstrated ability to meet goals in a rapidly changing environment - Excellent data and overall analytical skills - Excellent written and verbal communication skills - Proven record of excellent time management and prioritization skills - Ability to troubleshoot basic technical issues - Proven track record of driving measurable efficiency results. - Preferred Qualifications: - College degree preferred (additional experience in lieu of college degree will be considered) - Medical billing/coding certification (CPC) is beneficial, but not required - Physical/Cognitive Requirements: - Prompt and regular attendance at assigned work location. - Ability to remain seated in a stationary position for prolonged periods. - Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment. - No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required. - Ability to interact with leadership, employees, and members in an appropriate manner. - The United States new hire base salary target ranges for this full-time position are: Zone A: $22.84 - $29.69 Zone B: $25.13 - $32.66 Zone C: $27.41 - $35.63 Zone D: $29.69 - $38.60 This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones. Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry. This position is a temp-to-hire role, if converted to a FTE, in addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: - Remote-first culture - 401(k) savings plan through Fidelity - Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) - Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents - Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO") - 12 weeks of 100% Paid Parental leave - Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance - Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) - 11 Holidays Paid with one Floating Paid Holiday - Work-From-Home reimbursement to support team collaboration and effective home office work - 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations - - Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.

• Provide clinical leadership and oversight for behavioral health care management programs across adult and pediatric populations. • Ensure behavioral health interventions are evidence-based, measurement-driven (e.g., PHQ-9, GAD-7, PROMIS), and aligned with value-based care goals. • Serve as a subject matter expert for complex behavioral health cases, including severe mental illness, inpatient and post-acute behavioral health transitions, crisis intervention, and high-utilization members. • Partner with senior leadership to build & operationalize the CCM behavioral health strategy, specialty care pathways, and program enhancements. • Directly manage and develop a team of behavioral health clinicians, providing coaching, mentorship, and performance management. • Foster psychological safety, clinical excellence, and accountability within a virtual care environment. • Lead onboarding, training, and ongoing clinical education to ensure consistency, quality, and confidence across the team. • Identify skill gaps and partner with leadership to design targeted training and upskilling initiatives. • Oversee day-to-day behavioral health operations, including workload distribution, caseload equity, staffing alignment, and workflow optimization. • Ensure timely access to care, appropriate triage, and escalation for high-risk behavioral health cases. • Collaborate cross-functionally with Utilization Management, Navigation, Product, Clinical Affairs, and Quality teams to ensure integrated, closed-loop care delivery. • Ensure adherence to clinical standards, regulatory requirements, and professional practice guidelines for behavioral health care. • Monitor quality metrics, audit results, and client performance indicators; lead corrective actions and continuous improvement initiatives. • Partner with Quality and Compliance teams to mitigate clinical risk and support audit readiness. • Track and analyze behavioral health performance metrics, including engagement, outcomes, utilization impact, and quality scores. • Use data to inform staffing decisions, workflow refinements, and care model enhancements. • Prepare and present performance insights to senior leadership and client stakeholders as needed.